West Bronx Holidays

The room was clean and was a good size but the shower had no hot water and the noise from the street was too much and eachbnight I was woken 3-4am but the sound of garbage trucks on their rounds, rooms not facing the street are likely to be fine but broken nights sleep each night wasn't ideal as I was trying this hotel instead of another I've used more often while in NYC. Breakfast menu while limited has a decent selection. Location and neighbourhood are both good. The staff are all very helpful and very pleasant.

Great location and friendly staff nice reception in kitchen area room/ bathroom are a little dated and unfortunately my shower was very weak and water was not hot

We enjoyed our stay, the room was spacious for the location, regrettably the beds weren’t the comfiest.

Not a bad place for the price but a bit micro hotels. Won’t want to spend time there but you’re in NYC so you shouldn’t be anyway. However, confusing shower adjustments, no hot water and a black out curtain that did close all the way so the lights from across the courtyard blared all night.

My stay at Sofitel New York was excellent overall. The hotel was very clean, well-maintained, and the staff was friendly and helpful throughout my stay. Guest services, in particular, were efficient, responsive, and made everything feel seamless from check-in through most of the trip. Unfortunately, my experience took a disappointing turn on the day of checkout. The hotel attempted to authorize and charge my credit card $500, claiming that my bachelorette party was playing loud music until 4 AM, disturbing other guests, and that security had come to our room after a warning call from the front desk. This was completely inaccurate. My group and I were not even in the room from approximately 12:30 AM to 4:00 AM. When we returned, we were winding down for bed—there was no music playing, and we were simply talking at a normal level. We never received any call to the room, nor did security come to our door at any point. It was extremely disheartening to have such a reputable hotel attempt to charge a significant fee based on claims that did not occur—especially without contacting us first to discuss any alleged issue. Experiences like this raise serious concerns, particularly as I’ve since seen similar reports online involving hotels in New York City. While the property and most of the staff were wonderful, this situation left a lasting negative impression and should be addressed with greater transparency and fairness.