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Reviews of Hilton Garden Inn West Lafayette Wabash Landing

3 out of 5
Hilton Garden Inn West Lafayette Wabash Landing
356 E State St, West Lafayette, IN

Reviews

8.4

Very good

Rating 10 - Excellent. 500 out of 1002 reviews" "
Rating 8 - Good. 308 out of 1002 reviews" "
Rating 6 - Okay. 117 out of 1002 reviews" "
Rating 4 - Poor. 44 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Liked: Staff & service
Loud and dusty construction. Staff was nice.
Stayed 1 night in May 2024

2/10 Terrible

Efrain

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff terrible, the property is been remoled and they do not advise
Stayed 3 nights in May 2024
Response from Owner on 14 May 2024
Thank you for the review, Efrain. We apologize for the experience you had with one or more of our associates. We will be reviewing your stay with the team to ensure a better guest experience in the future. Please feel free to reach out to the hotel directly if you would like to discuss this issue further with a member of our team. We appreciate you choosing to stay with us and hope to welcome you again in the future.

2/10 Terrible

Seema

Disliked: Cleanliness, staff & service, property conditions & facilities
The property had major construction going on. They started banging and drilling on the walls next to my hotel room at 8:15/8:30am and went on all day. They should have not alloted any rooms on that floor. There was dust everywhere. The main lobby was also being renovated. They should have closed the hotel for major renovation. It was a major disappointment. Hotel staff especially the lady at breakfast was super rude as well. Overall was very uncomfortable during my stay. I have a recording it.
Stayed 2 nights in May 2024
Response from Owner on 10 May 2024
Thank you for your feedback, Seema. As you noticed, we are currently undergoing a renovation. We strive to maintain an updated and functional space. This sometimes requires essential renovations in our guest areas. Please feel free to reach out to the hotel directly if you would like to discuss this issue further. We hope you will consider staying with us once our updates are complete.

2/10 Terrible

jon

Travelled with family
Discovered a new term due to this hotel. Booked a no refund room moths ahead of time. The day we were to check in, just prior to check in time received a text saying they had to”walk the room” and Expedia would contact us. They seem to have never actually contacted Expedia, so the Hilton had not “walked the room” they just flat out overbooked and didn’t care. Also this was the day before the solar eclipse so literally the closest available room was two hours away. Clearly this property is not trustworthy and has no qualms about leaving you stranded. We spent the night in a rental car. I would say don’t book with this Hilton unless you are ok scrambling to find a new hotel at the last minute.
Stayed 1 night in Apr 2024
Response from Owner on 24 Apr 2024
Thank you for taking the time to review us, Jon. It is never our intention to disappoint a potential guest. We sincerely apologize for the inconveniences this caused you and your group, and we will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Michael, Lincolnwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Owner on 9 Apr 2024
Michael, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so worried about staying here after reading the reviews. This hotel is nothing like the negative reviews say it is. The staff is kind and friendly. My room was very clean and comfortable. The parking garage is convenient and parking is free. You can walk to campus and many restaurants. Ubers were very easy to get. There is a work out room and a Pure Barre next door. And a great restaurant next door too. There is no complimentary breakfast, but, my room rate was about $200 less a night than the hotels with a complimentary breakfast, so take that for its worth. I didn’t feel impacted by the construction. Bottom line, this is a nice, comfortable, clean place if you are coming to visit Purdue.
Response from Owner on 8 Apr 2024
Jennifer, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Owner on 2 Apr 2024
Wendy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
staff is unhelpful and seemed pretty clueless on the area or hotel itself
Stayed 1 night in Mar 2024
Response from Owner on 25 Mar 2024
Thank you for taking the time to review us, John. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

6/10 Okay

Trixie

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities
They were remodeling. I think there should be discounts during renovations. They drilled from 8 am to 6 pm. The price is for a 4 star hotel not a 3 star being remodeled. The walls are paper thin. You could here everything your neighbors did. The fan in our room didn’t have hearty blow.
Stayed 1 night in Mar 2024
Response from Owner on 21 Mar 2024
Trixie, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Mi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience
Stayed 1 night in Mar 2024
Response from Owner on 18 Mar 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Owner on 7 Mar 2024
Shawn, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Owner on 6 Mar 2024
Daniel, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Owner on 5 Mar 2024
Steven, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Raphael

Liked: Cleanliness, staff & service
Super convenient and slightly more reasonably priced ... I got the suite which was spacious and beautiful! Breakfast is not great so I would take advantage of other options in the area.
Stayed 2 nights in Mar 2024
Response from Owner on 4 Mar 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on 23 Feb 2024
Jennifer, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Ismael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it.
Stayed 2 nights in Feb 2024
Response from Owner on 21 Feb 2024
Ismael, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Daphne

Stayed 2 nights in Feb 2024
Response from Owner on 21 Mar 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Leslie

Stayed 1 night in Feb 2024
Response from Owner on 21 Mar 2024
Leslie, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Jerri

Stayed 1 night in Feb 2024
Response from Owner on 21 Mar 2024
Jerri, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Marvin, Fort Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect
Stayed 1 night in Nov 2023
Response from Owner on 13 Feb 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

4/10 Poor

Heather, Oak Park

Liked: Cleanliness, staff & service, property conditions & facilities
Property is clean. Staff was friendly. Not sure why Expedia cancelled my second room.
Stayed 1 night in Feb 2024
Response from Owner on 13 Feb 2024
Heather, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. However, we do apologize for the inconveniences experienced during your stay. Please don't hesitate to reach out if you would like to discuss this with us. Safe travels, and please come see us again in the future!

6/10 Okay

Amy

Travelled with family
Liked: Property conditions & facilities, room comfort
Housekeeping is short staffed
We stayed four nights, never got housekeeping even though we were told it would be every other day, had to switch out our own towels and ask them to replenish basic supplies like toilet paper. We asked housekeeping and they said they were busy with other big groups of guests. When we complained at front desk all we got was “we will look into it”
Stayed 4 nights in Feb 2024
Response from Owner on 6 Feb 2024
Amy, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on 6 Feb 2024
Lucas, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Karly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a concert, the front desk was very polite and friendly! The rooms were very clean and comfortable, and the view of the skating rink was fun! Will definitely stay here again!
Stayed 1 night in Feb 2024
Response from Owner on 5 Feb 2024
Karly, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

4/10 Poor

Dustin

Stayed 1 night in Feb 2024
Response from Owner on 6 Feb 2024
Thank you for taking the time to review us, Dustin. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service
Nice place, but not the newest in the world. Starting to show its age in some areas. Elevators are frustrating; only one me goes to parking garage, though the other is most active (likely to open)
Stayed 1 night in Feb 2024
Response from Owner on 5 Feb 2024
Peter, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The garage is challenging to park in and exit
Stayed 1 night in Feb 2024
Response from Owner on 5 Feb 2024
Kathleen, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay!
Stayed 1 night in Jan 2024
Response from Owner on 5 Feb 2024
Jean, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Tammy

Stayed 1 night in Jan 2024
Response from Owner on 21 Mar 2024
Tammy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Lianne

Travelled with family
Liked: Cleanliness, staff & service
Great service! Nice and clean hotel close to campus! Needs renovated!
Stayed 1 night in Jan 2024
Response from Owner on 29 Jan 2024
Lianne, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Owner on 22 Jan 2024
Gregory, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly front staff, morning coffee available
Stayed 1 night in Jan 2024
Response from Owner on 16 Jan 2024
Victoria, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Lei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 16 Jan 2024
Lei, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Michael

Hot chocolate bar!!!
Stayed 2 nights in Jan 2024
Response from Owner on 15 Jan 2024
Michael, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

NEZNEEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT CHECK IN STAFF
Stayed 2 nights in Jan 2024
Response from Owner on 15 Jan 2024
Nezneen, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Owner on 8 Jan 2024
John, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Owner on 3 Jan 2024
Thank you for taking the time to review us, Michelle. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Daniel, East Leroy

Stayed 1 night in Dec 2023
Response from Owner on 27 Dec 2023
Daniel, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Lingxin

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Owner on 20 Dec 2023
Lingxin, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean accessible hotel near Purdue University
Clean, updated hotel. Across the street from a park and bridge to cross into Lafayette. NO pool, as advertised on the Hotel.com website.
Stayed 1 night in Nov 2023
Response from Owner on 14 Dec 2023
We appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Owner on 5 Dec 2023
Nathan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Morland

Stayed 1 night in Nov 2023
Response from Owner on 20 Dec 2023
Morland, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was clean but very dated. Blinds wouldn’t close all the way so the street lights shined in the room all night. There’s no fan in bathroom so everything fogs up when showering. It wasn’t mentioned that the height limit for the parking garage is 6’-3” and that there’s very limited parking other than that. My vehicle is taller than 6’-3” and I had trouble finding other parking.
Stayed 1 night in Nov 2023
Response from Owner on 30 Nov 2023
James, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent parking options, near everything, nice place for a night or two
Stayed 1 night in Nov 2023
Response from Owner on 29 Nov 2023
Nicholas, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Humberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to have morr options for food during the day. Coffee al day long is a good idea.
Stayed 3 nights in Nov 2023
Response from Owner on 24 Nov 2023
Humberto, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to campus & the off campus building my son lives in
Stayed 2 nights in Sep 2023
Response from Owner on 22 Nov 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Dawn, Duluth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and comfortable. The staff is friendly and the breakfast, though not included, was tasty.
Stayed 2 nights in Nov 2023
Response from Owner on 21 Nov 2023
Dawn, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Aaron

Stayed 2 nights in Nov 2023
Response from Owner on 8 Dec 2023
Aaron, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Sue

Travelled with family
Liked: Staff & service
Entry, desk and dining, sitting area clean and inviting. However, hotel room itself, felt very dated—-worn out
Stayed 2 nights in Oct 2023
Response from Owner on 6 Nov 2023
Sue, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

JULIE

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was friendly and welcoming. They responded quickly to any requests we made. The hotel sits along the Wabash River and is a great spot to walk and explore Lafayette and W. Lafayette.
Stayed 1 night in Oct 2023
Response from Owner on 3 Nov 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.