West Point Hotels

"Rambutan is our first choice for our frequent visits to Townsville. The rooms are well appointed and always very clean. The location is very convenient with a range of decent restaurants in walking distance. The restaurants on site are very handy for when we just want to relax by the pool too. The standout for this hotel is the staff, especially Ryan on reception. He always makes us feel so welcome, and he is always willing to go above and beyond to ensure we have a comfortable stay. "

"Great location, clean, close to restaurants and gars"

"Wonderful as always. Great go to for Townsville stay"

"This hotel is not quite what is was and has gone from exceptional to ‘has room for improvement’. Examples. A swim up bar should not be cans and slushies only. The bar should be manned by trained and friendly staff. Breakfast doesn’t need to be the overpriced buffet it currently is. Ala carte will be better for everyone. I could keep going - I will be back - Townsville doesn’t have a great deal of competition."

"Poor"

"Minor damage to some of joinery which I would to be fixed in a hotel of this standard. Shower was in need of a good clean."

"Great location great staff"

"Whilst this facility was being renovated our room was clean and co.fortable and the staff were friendly and helpful"

"The lady that checked us in at 2pm was super lovely and helpful. She made the check in process so smooth after a 7 hour long day of driving"