Holiday Homes in West River Trail

"Not a pleasant experience! We had a water leak in our room, no hot water the second morning, and someone was in our room snd left a comforter on our bed! BUT, the front desk staff said they couldn’t see anything wrong…they couldn’t understand why we were so upset about it…someone had entered our room, if it was housekeeping they did not do anything in our room! Bed not pulled up, dirty towels still in bathroom! No resolution from the front desk staff, ultimately they couldn’t have cared less! Very upsetting and sad to be treated this way."

"The hotel room was exceptionally clean and well maintained. The bed linens and bathroom were spotless, and the entire room smelled fresh upon arrival."

"Everything was as it is described. Restful night sleep."

"Best in the area. Food was great staff was great. The room was a nice getaway."

"The girl at the front desk was very helpful and made our stay very pleasant."

"Staff was great,breakfast and the inn itself was fantastic, would definitely recommend to others"

"Easy access off the highway close enough to town for a meal or groceries "

"I am a family travel blogger who stays in hotels frequently with my husband and two young daughters. This was the most disappointing hotel experience we have had. We booked this stay for Mother’s Day weekend and arrived expecting a comfortable, family-friendly experience. From the moment we arrived, the property appeared noticeably run-down compared to what was advertised online. When we entered the lobby, there was a sign at the front desk stating, “Helping another customer. Be right back.” We waited approximately 15 minutes with no staff member present before leaving to take our children elsewhere and returning later. Upon returning, the front desk informed us that although I had reserved a king room with a sleeper sofa, the reservation had been entered for only two guests. I explained that we were traveling with our young kids and expected the sleeper sofa to accommodate them. Rather than offering flexibility or assistance, we were told the only option was to purchase an additional adjoining room. What made this especially frustrating was that the hotel appeared nearly empty, with very few cars in the parking lot and clearly many available rooms. As a traveling family arriving on Mother’s Day weekend, the interaction felt unnecessarily rigid and financially motivated rather than customer-focused or accommodating. We no longer felt comfortable staying at the property and chose instead to leave. Because the reservation was made through Hotels.com we were not given a refund."

"Everything was ok, but the soap was too small and there was no Kleenex, and the toilet paper only 1-ply. The parking lot was a bit sketchy. It had all the basics to get through the night, room was warm and clean."