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Reviews of Quality Inn West Springfield

2.5 out of 5
Quality Inn West Springfield
1150 Riverdale St, West Springfield, MA

Reviews

7.2

Good

Rating 10 - Excellent. 295 out of 1002 reviews" "
Rating 8 - Good. 299 out of 1002 reviews" "
Rating 6 - Okay. 194 out of 1002 reviews" "
Rating 4 - Poor. 113 out of 1002 reviews" "
Rating 2 - Terrible. 101 out of 1002 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness
Disliked: Amenities
It was close to highway
Stayed 3 nights in May 2024
Response from Catherine on 15 May 2024
Dear Jose,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

6/10 Okay

Tyler

Disliked: Property conditions & facilities
Inside the hotel is fairly standard, well kept and clean. The breakfast was standard with all the usual options of cereal, toast, bagels, ect., and the staff I talked to were friendly and helped me with finding things in and around town. Outside, however, it's very unimpressive and overall looks like a place you wouldn't want to leave your car overnight. An opinion supported by the big "properly not responsible for vehicles" in the lot. Which I can understand given how set back from any possible viewing from somewhere other than a room on the side it's on. The VERY small balcony I had looked over an on/off ramp for the interstate and the noise made it hard to sleep. I didn't bother going out on it after looking out the door too it. The room itself was nice other than the noise. The bed was comfortable and there was plenty of room so I didn't feel claustrophobic. The bathroom is smallish but functional although, the shower took a bit to get warm where I was on the 4th floor. Overall, if you can ignore the outside it's an an okay place to stop if you need a place to rest on a long trip but I wouldn't spend more than one night if your going to be staying in the area long
Stayed 1 night in Apr 2024
Response from Catherine on 14 May 2024
Dear Tyler,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we will work on making the changes to improve our services. Thank you again for bringing your concerns to our attention.Sincerely,Catherine Ooihotel manager

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for my time of with my girlfriend food was amazing especially the philly calzone was to die for.
Stayed 2 nights in May 2024
Response from Catherine on 13 May 2024
Dear Juan,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

2/10 Terrible

Diamante

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Staff & service
I did not like the way the give customer services my experience was terrible and they can even find my personal stuff
Stayed 3 nights in May 2024
Response from Catherine on 13 May 2024
Dear Diamante,Thank you for your feedback and we are sorry to hear you did not enjoy your stay because we could not find your belongings. Please remember that the hotel is not responsible for any belongings that you left behind. We would hold them if we found them but we do not guarantee keeping them until you get back to us. We apologize for the inconvenience caused.Sincerely,Catherine OoiHotel manager

10/10 Excellent

Vicki L

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was friendly and helpful. The hotel was dated but clean. The location makes for a lot of highway noises. Sleeping was difficult, even with the fan on.
Stayed 1 night in May 2024
Response from Catherine on 13 May 2024
Dear Vicki,Thank you for your positive feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel Manager

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean inside. Outside appearance could use some upkeep. The cleaning staff has very colorful language!
Stayed 2 nights in May 2024
Response from Catherine on 10 May 2024
Dear Mark,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit. Sincerely,Catherine OoiHotel manager

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Catherine on 10 May 2024
Dear Lea,Thank you for your positive feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

8/10 Good

angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice comfortable room- decent breakfast. Not much pressure in shower.
Stayed 1 night in May 2024
Response from Catherine on 6 May 2024
Dear Angela,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

4/10 Poor

Barbara

Overall Very tired and worn appearance. Smelly hallways. Room dirty including mold on window & sheer curtains. Air conditioner filter caked with dust. Shower scrum build up filthy. Bathroom wallpaper gross with dirt. Carpet still had crumbs on it. Barking dogs from adjoining rooms.
Stayed 1 night in May 2024
Response from Catherine on 6 May 2024
Dear Barbara,Thank you for your feedback and we are sorry to hear you have encountered issues during your stay. We are working on making the changes to improve our services and we thank you for your patience. Thank you again for bringing your concerns to our attention.Sincerely,Catherine OoiHotel manager

10/10 Excellent

Nasrollah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Catherine on 6 May 2024
Dear Nasrollah,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

2/10 Terrible

Ana Julia Salinas

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I found bedbugs in the pillows.
Stayed 1 night in Apr 2024
Response from Catherine on 3 May 2024
Dear Ana,Thank you for your feedback and we are sorry to hear you did not enjoy your stay. We have had the room checked by an outside pest control company for the bed bug and we are happy to inform you that no bugs were found in the room. Thank you for bringing your concerns to our attention.Sincerely,Catherine Ooihotel manager

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Very nice, courteous check in staff. Comfortable and spacious room. Price was right. Room was clean. Yet to have breakfast, so i can't rate the food.
Stayed 1 night in Apr 2024
Response from Catherine on 26 Apr 2024
Dear Kimberly,Thank you for such positive feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

6/10 Okay

Jonathan

Business traveller
Good for the price
Stayed 2 nights in Apr 2024
Response from Catherine on 26 Apr 2024
Dear Jonathan,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

10/10 Excellent

Faienillek

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Windows very dirty, as well as the fridge. Great location. TV very laggy.
Stayed 1 night in Apr 2024
Response from Catherine on 22 Apr 2024
Dear Faienillek,Thank you for your feedback and we are happy to know you have enjoyed your stay, We also would like to apologize for the inconvenience caused.Thank you again for bringing your concerns to our attention and we are making the changes to improve our services. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

10/10 Excellent

sandri

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Catherine on 22 Apr 2024
Dear Sandri,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

6/10 Okay

Amanda M

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The younger gentleman that checked us in was really nice overall it's fairly clean they just don't do a detailed clean in the hallways and things and then when you go in your room my room was clean except for the bathroom floor I think they forgot to clean it but overall could have been worse very noisy right next to the interstate
Stayed 1 night in Apr 2024
Response from Catherine on 19 Apr 2024
Dear Amanda,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

6/10 Okay

Vincent, Saint Laurent

Stayed 1 night in Apr 2024
Response from Catherine on 9 May 2024
Dear Vincent,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

8/10 Good

Jennifer

Liked: Cleanliness
Stayed 2 nights, good location and breakfast.
Stayed 2 nights in Apr 2024
Response from Catherine on 19 Apr 2024
Dear Jennifer,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

8/10 Good

Michael

Stayed 1 night in Apr 2024
Response from Catherine on 6 May 2024
Dear Michael,Thank you for your positive feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

10/10 Excellent

Corrinne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable
Stayed 1 night in Apr 2024
Response from Muhammad on 15 Apr 2024
Thank you for your feedback. We are glad that you enjoyed your stay with us.

6/10 Okay

Jaime

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Catherine on 19 Apr 2024
Dear Jaime,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

6/10 Okay

Daniel

Travelled with partner
Amenities out of date, electrical ie. lamps, outlets, and no ports for phone ect. Breakfast was very good and saved our visit to the hotel. The gentleman overseeing the breakfast was excellent.
Stayed 1 night in Apr 2024
Response from Muhammad on 14 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.Your feedback about recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

4/10 Poor

Gary

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches got in my food when I put it in the microwave need my money back
Stayed 1 night in Apr 2024
Response from Catherine on 9 Apr 2024
Dear Gary,Thank you for your feedback and for bringing your concern to our attention. Unfortunately, we were not aware of the situation and we have checked the room upon receiving this feedback. We are happy to inform you there were no insects in the room. We do have monthly maintenance to prevent such incident from occurring. Thank you again for your feedback.Sincerely,Catherine OoiHotel manager

2/10 Terrible

Kellee

Disliked: Staff & service, property conditions & facilities
I would highly recommend staying some where else. The first room I was supposed have had someone in it . The door was open , tv on, and people in their smoking pot. I went down to the front desk explained it to them and I was basically called a liar and was given a new room. In the new room, the table was falling apart. The night stand looked like it came from the dumpster. The first floor was blocked off . I thought oh maybe they are doing remodeling. Boy I was wrong! I noticed a man standing in socks and had ankle jewelry ( gpa tracking device) on his ankle. I went to the gas station next door and I was talking to the employee. The employee informed me that they have inmates staying at the motel doing a work release program. I was horrified because I had my children with me. When I questioned it at the front desk the guy said oh no that’s not true. The next morning i checked out . I explained to them the room was dirty and gross. I also I said very loudly that you have inmate staying here. The front desk staff did not denied it and couldn’t believe that night staff was not honest. I was able to get a refund for one night but they couldn’t give me a refund for the one night from hell. Do Not Stay here
Stayed 2 nights in Apr 2024
Response from Catherine on 9 Apr 2024
Dear Kellee,Thank you for your feedback and it is understood that our General Manager had reached out to you in this regard and both of you have reached an agreement. For a gas station employee to comment on guests of the hotel is unacceptable since they would not have the details or who our guests are. We do not disclose our guests personal information nor their living situation. Thank you again for bringing your concerns to our attention.Sincerely,Catherine OoiHotel manager

8/10 Good

Christopher, Edgartown

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Catherine on 9 Apr 2024
Dear Christopher,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

8/10 Good

Michael

Very good.
Stayed 2 nights in Apr 2024
Response from Catherine on 8 Apr 2024
Dear Michael,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

10/10 Excellent

Gerson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Decent place with a decent price!
Stayed 1 night in Mar 2024
Response from Catherine on 3 Apr 2024
Dear Gerson,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

8/10 Good

Danyell

Liked: Staff & service, property conditions & facilities
Staff was nice and helpful.
Stayed 2 nights in Mar 2024
Response from Catherine on 26 Mar 2024
Dear Danyell,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

6/10 Okay

yessenia

Stayed 2 nights in Mar 2024
Response from Catherine on 19 Apr 2024
Dear Yessenia,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

10/10 Excellent

Gale

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Great service, friendly. Would come back.
Stayed 1 night in Mar 2024
Response from Catherine on 25 Mar 2024
Dear Gale,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

6/10 Okay

zavon

Stayed 1 night in Mar 2024
Response from Catherine on 8 Apr 2024
Dear Zavon,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

2/10 Terrible

Katherine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was awful, unsafe there was mold in the bathroom sink lips stick all over the bathroom door horrible
Stayed 1 night in Mar 2024
Response from Catherine on 18 Mar 2024
Dear Katherine,Thank you for your feedback and we are sorry to hear you did not enjoy your stay. We apologize for the inconvenience caused and will be working hard in making the changes to improve our services. Thank you again for bringing your concerns to our attention.Sincerely,Catherine OoiHotel manager

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Front staff was nice and the beds were comfortable. Weed smell everywhere, very noisy, rooms were spot cleaned but had a very dirty feeling.
Stayed 1 night in Mar 2024
Response from Catherine on 25 Mar 2024
Dear Michael,Thank you for your feedback and we are sorry to hear you did not enjoy your stay due to the smell and noise issues. We are working on making the changes to improve our services. Thank you again for bringing your concerns to our attention.Sincerely,Catherine OoiHotel manager

2/10 Terrible

Justin M

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, water coming in from sliding door. Staff not helpful at all.
Stayed 1 night in Mar 2024
Response from Catherine on 11 Mar 2024
Dear Justin,Thank you for your feedback and we are sorry to hear you did not enjoy your stay. We are working on making the changes to improve our services. Thank you again for bringing your concerns to our attention.Sincerely,Catherine OoiHotel manager

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 9 nights in Feb 2024
Response from Catherine on 6 Mar 2024
Dear Melanie,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

2/10 Terrible

Dmitriy, New Hartford

Business traveller
Disliked: Cleanliness, amenities
Internet service horrible! TV did not work! Noisy! Crack smoking allowed… terrible smell no one cares! I need my money back!
Stayed 2 nights in Mar 2024
Response from Catherine on 4 Mar 2024
Dear Dmitrily,Thank you for your feedback and we apologize for the inconvenience caused during your stay. We are working on making the changes to improve our services. Thank you again for bringing your concerns to our attention.Sincerely,Catherine OoiHotel manager

8/10 Good

A-Yemisi

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is old and needs to be updated. Otherwise, my stay was all right.
Stayed 1 night in Mar 2024
Response from Catherine on 4 Mar 2024
Dear A-Yemisi,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

6/10 Okay

Ivan

Travelled with partner
Not the best
Stayed 1 night in Nov 2023
Response from Catherine on 26 Feb 2024
Dear Ivan,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward your next visit.sincerely,Catherine OoiHotel manager

4/10 Poor

Kingsley

Disliked: Property conditions & facilities
No body came to clean the room or even change the towels. Fresh towels weren’t provided.
Stayed 2 nights in Feb 2024
Response from Catherine on 26 Feb 2024
Dear Kingsley,Thank you for your feedback and we apologize for the miscommunication. Our housekeeping service are offered every 3rd day and since your reservation is for 2 nights only, we do not offer that service. This information was brought to our attention at the time of checking in via our checking-in tablet.Thank you again for bringing your concern to our attention.Sincerely,Catherine OoiHotel manager

4/10 Poor

sharath

Travelled with family
Disliked: Cleanliness, property conditions & facilities
2 rooms are separated by a door and the other room was playing loud music which we could hear in the night and was annoying. Front desk did intervene but the music volume was reduced but could be heard. Not an ideal experience in terms of stay
Stayed 1 night in Feb 2024
Response from Catherine on 26 Feb 2024
Dear Sharath,Thank you for your feedback and we are sorry to hear you did not enjoy your stay. We apologize for the inconvenience caused by inconsiderate guests. Thank you again for bringing your concerns to our attention and we hope on your next visit we can offer you a room that is not connected to another.Sincerely,Catherine OoiHotel manager

8/10 Good

Jules

Business traveller
Clean inside although old
Stayed 2 nights in Feb 2024
Response from Catherine on 23 Feb 2024
Dear Jules,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

8/10 Good

Evelyn

Travelled with family
Liked: Staff & service
Other stayed customers fighting multiple times throughout the night.
Stayed 4 nights in Feb 2024
Response from Catherine on 20 Feb 2024
Dear Evelyn,Thank you for your feedback and we are sorry to hear of the inconsideration of other guests. We apologize for the disturbance and thank you again for bringing your concerns to our attention.Sincerely,Catherine OoiHotel manager

4/10 Poor

Tracee

Stayed 1 night in Feb 2024
Response from Catherine on 25 Mar 2024
Dear Tracee,Thank you for your feedback and we are sorry to hear you did not enjoy your stay. We are working on making the changes to improve our services. Thank you again for bringing your concerns to our attention.Sincerely,Catherine OoiHotel manager

4/10 Poor

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Catherine on 15 Feb 2024
Dear Rachel,Thank you for your feedback and we are sorry to hear you did not enjoy your stay. We are working on making the changes to improve our services and we hope to be able to better serve you on your next visit.Sincerely,Catherine OoiHotel manager

2/10 Terrible

Yoliemar

Disliked: Cleanliness, staff & service, property conditions & facilities
I seen two roaches i called front desk the only thing they told me was to call tomorrow and speak to the manager.
Response from Catherine on 12 Feb 2024
Dear Yoliemar,Thank you for your feedback and we are sorry to hear you did not enjoy your stay. We apologize for the inconvenience caused and are working on making the changes to improve our services.Sincerely,Hotel management

10/10 Excellent

William, Tilton

Liked: Cleanliness, staff & service
appeared run down, much road noise. beds comfortable, food ok. staff friendly
Stayed 1 night in Feb 2024
Response from Catherine on 12 Feb 2024
Dear William,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we are working on making the changes to improve our appearance. Thank you again for your feedback and we look forward to seeing you in the future.Sincerely,Catherine OoiHotel manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service
Stayed 1 night in Jan 2024
Response from Catherine on 6 Feb 2024
Dear Anthony,Thank you for such positive feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

10/10 Excellent

Monika

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love
Stayed 1 night in Jan 2024
Response from Catherine on 2 Feb 2024
Dear Monika,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

10/10 Excellent

Paul, Foxborough

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to big e
Stayed 2 nights in Jan 2024
Response from Catherine on 1 Feb 2024
Dear Paul,Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

6/10 Okay

cristian

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Old and not properly maintained
Stayed 1 night in Jan 2024
Response from Catherine on 1 Feb 2024
Dear Cristian,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager