Rotorua Hotel Guide - Whakarewarewa Thermal Reserve hotels in Rotorua, New Zealand.

"Noisy air exhaust fan in bathroom Aircon also noisey on low setting Room 201 is outdated and tired Smelt musty. Heavy condensation on windows and bed is immediately next too the window. Can feel the cold condensation. Overall, it was an underwhelming experience in #201 sorry to say. I’ve stayed at the hotel twice before, however I believe on those occasions the rooms were in the new wing which I’ve blocked the pool. On this occasion the room was in the older part of the hotel."

"2 levels, if you require an elevator for access enquire directly to double check I didnt see an elevator. The room was nice but the TV wouldnt display (no signal) and I wasnt able to get it working. Called desk after-hours for assistance but gave up. I will definitely stay here again"

"Staff friendly, helpful. Cabin was clean. Comfortable double beds. The 2x adults using the bunk beds found the plastic undercovers unpleasant & uncomfortable. Hairdryer was a welcome convenience."

"The rooms are big with a lot of space. They are needing a good clean as in mild in the shower. Handles on the kitchen bench were needing a scrub."

"Check-in is at 3:00 PM, a bit late. We asked if they could check us in earlier, but they didn't even ask which room it was; they just said no. Check-out is at 10:00 AM, and at 9:57 AM they were outside the room wanting to clean it. The place is generally nice, with spacious rooms and bathrooms. Good lighting. They're building in front of the pool, which is a bit annoying. Also, our socks got black from the carpet."

"Quick and easy check in. Modern hotel with a very large room (king with lake view). Only parking option is valet so be prepared to pay for valet upon arrival. Within easy walking distance to more restaurants than you can visit. Disappointed that there wasn't a pool. Didn't like that price for breakfast went up if we didn't commit at check in. The price should be the same for guests regardless of when you decide to have it. Overall, a good experience "

"We traveled from the USA and this was our first stop. We loved it! Yes your patio smells like sulfur sometimes, but that’s to be expected when staying right next to the active geothermal lake. They were very helpful and responsive to all our questions/requests. The breakfast had a great variety and the quality of food, juice, and drinks was truly surprising. The room was very clean, the parking was very convenient."

"Everything was good 😊"

"Room was spotless! Customer service was accommodating and excellent. Parking was very easy and free!"