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Reviews of Pan Pacific Whistler Village Centre

4 out of 5
Pan Pacific Whistler Village Centre
4299 Blackcomb Way, Whistler, BC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 772 out of 1001 reviews" "
Rating 8 - Good. 165 out of 1001 reviews" "
Rating 6 - Okay. 32 out of 1001 reviews" "
Rating 4 - Poor. 21 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Homa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was excellent.Ony one elevator so had to wait awhile.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ravinesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024

10/10 Excellent

RANJNI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spotless, and the facilities were well-maintained. Friendly staff and breakfast was great. Only parking is expensive $40 per night ?
Stayed 1 night in Apr 2024

10/10 Excellent

Hye Soon

Liked: Cleanliness, staff & service, property conditions & facilities
The lady who works front desk was very kind. and housekeeper was kind too Thank you
Stayed 2 nights in Apr 2024
Response from Elisa on 27 Apr 2024
Dear valued guest,thank you so much for your great review of our hotel!We will pass on your feedback to the relevant departments and hope to welcome you back here in Whistler soon!Best regardsElisa StoesserGuest Experience Manager

10/10 Excellent

Ira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 1 night in Apr 2024
Response from Farida Samedzade on 24 Apr 2024
Dear Valued Guest,Thank you for your amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Quiet and calm area.
Stayed 3 nights in Apr 2024
Response from Farida Samedzade on 24 Apr 2024
Dear Valued Guest,Thank you for your amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Antonietta Di

Great location, friendly staff
Stayed 2 nights in Apr 2024
Response from Farida Samedzade on 24 Apr 2024
Dear Valued Guest,Thank you for your amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

2/10 Terrible

Margo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was very nice - mix up with reservation poorly handled. Very disappointing lack of support for customer. Ruined the experience.
Stayed 1 night in Apr 2024
Response from Farida Samedzade on 24 Apr 2024
Dear Margo,Thank you for your feedback.Kindly note, that upon check in team inquired about your second room since you made two bookings. Upon realizing that you made two reservations by mistake, team did their very best to assist you.We are happy that you enjoyed your room and hope to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

8/10 Good

Jie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Elisa on 26 Apr 2024
Dear Jie,thank you so much for your positive rating of our hotel!We hope to welcome you back again soon here in Whistler.Best regards,Elisa StoesserGuest Experience Manager

10/10 Excellent

Rhodora

Amazing hotel !! our rooms were upgraded. It’s reasonable w/ breakfast included. We had a great stay .!
Stayed 1 night in Apr 2024
Response from Farida Samedzade on 24 Apr 2024
Dear Valued Guest,Thank you for your amazing rating.We are happy that you enjoyed your room, breakfast and your stay in general was memorable. We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Ashlyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Farida Samedzade on 24 Apr 2024
Dear Valued Guest,Thank you for your amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Hector Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in Apr 2024
Response from Farida Samedzade on 24 Apr 2024
Dear Valued Guest,Thank you for your amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Kiho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived a few hours early before check in time but the front staff offered us a room that was ready and let us check in the room. They also upgraded our room. We had a great stay!
Stayed 1 night in Apr 2024
Response from Mahmoud Abdellatief - Guest Experience Manager on 22 Apr 2024
Dear Kiho, Thank you for your amazing rating. We are really happy to know that you enjoyed your stay at Pan Pacific whistler Village center . We looking forward to welcoming you again. Thank you,

10/10 Excellent

Marlene

Travelled with partner
Breakfast okay for selection but what was there was good
Stayed 2 nights in Apr 2024
Response from Mahmoud Abdellatief Guest Experience Manager on 22 Apr 2024
Dear Marlene, Thank you for your amazing rating. We are really happy to know that you enjoyed your stay at Pan Pacific whistler Village center . We looking forward to welcoming you again. Thank you,

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Apr 2024
Response from Mahmoud Abdellatief Guest Experience Manager on 22 Apr 2024
Dear David, Thank you for your amazing rating. We are really happy to know that you enjoyed your stay at Pan Pacific whistler Village center . We looking forward to welcoming you again. Thank you,

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
In general we were very happy with the hotel. Most of the staff are very friendly, except one lady from the Raven. It’s very close to the gondolas and everything is quite easy.
Stayed 6 nights in Apr 2024
Response from Mahmoud Abdellatief Guest Experience Manager on 22 Apr 2024
Dear Amy, Thank you for your amazing rating. We are really happy to know that you enjoyed your stay at Pan Pacific whistler Village center . We looking forward to welcoming you again. Thank you,

10/10 Excellent

AIMANVIR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Elisa on 20 Apr 2024
Dear valued Guest,thank you for the great review of our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Elisa StoesserGuest Experience Manager

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to the centre but very quiet
Stayed 2 nights in Apr 2024
Response from Elisa on 20 Apr 2024
Dear Derekthank you for the positive review of our hotel!We are glad that you enjoyed our location.We hope to see you again soon here in Whistler.Sincerely, Elisa StoesserGuest Experience Manager

10/10 Excellent

?

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. Everything was perfect. Staff was really kind. I will be back soon. I can not say anything anymore.
Stayed 2 nights in Apr 2024
Response from Elisa on 20 Apr 2024
Dear valued Guest,thank you for the great review of our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Elisa StoesserGuest Experience Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Elisa on 20 Apr 2024
Dear Amy,thank you for the great review of our hotel!We hope to welcome you back soon.Sincerely, Elisa StoesserGuest Experience Manager

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ruslan, Pan Pacific Whistler on 17 Apr 2024
Dear Jane,Thank you for your best rate for us!Hope to see you again soon!Sincerely yours,

10/10 Excellent

Charlie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel went over and above to accomodate us early when one of our party fell ill.
Stayed 1 night in Apr 2024
Response from Ruslan, Pan Pacific Whistler on 17 Apr 2024
Dear Charlie,Thank you for your perfect feedback! I hope you enjoyed your stay and see you soon again!Sincerely,

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay for our family that includes 4 kids. Very good set up, location and amenities. Definitely would recommend and would return.
Stayed 4 nights in Apr 2024
Response from Farida Samedzade on 12 Apr 2024
Dear Alejandro,Thank you for your excellent feedback.We are happy that you enjoyed hotel location, amenities and your stay in general was enjoyable.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ruslan, Pan Pacific Whistler on 10 Apr 2024
Dear Alicia,Thank you for your best mark for us.We are happy to see that you enjoyed your stay and hope to see you again in the future!Sincerely yours,

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Pan Pacific Village Center. The service was superb and location perfect for our ski vacation. Whistler and our stay was near perfect.
Stayed 6 nights in Mar 2024
Response from Oleksandra on 4 Apr 2024
Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Oleksandra Assistant Front Office Manager

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet corner for the busy Village. Jacuzzi, bar and ski valet were some of the great experience.
Stayed 2 nights in Mar 2024
Response from Oleksandra on 4 Apr 2024
Dear Benjamin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Oleksandra Assistant Front Office Manager

10/10 Excellent

Helen HK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay very much thanks to great service/amenities and spacious room. Will definitely be coming back.
Stayed 1 night in Apr 2024
Response from Oleksandra on 3 Apr 2024
Dear Helen,Thank you for your loyalty and for choosing to stay with us!We look forward to welcoming you back for another memorable stay in the future.Warm regards,Oleksandra Assistant Front Office Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Oleksandra on 3 Apr 2024
Dear Karen,Thank you for the great ranking of our hotel.Warm regards,Oleksandra Assistant Front Office Manager

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Ruslan, Pan Pacific Whistler on 31 Mar 2024
Dear Barbara,Thank you for your good rate for us and hope to see you again in the future!Sincerely,

10/10 Excellent

Lei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was served at convenience. The kids loved the afternoon snacks and drinks. It was so thoughtful and sweet. The whole property was well maintained and staff were welcoming and warmhearted. The best thing is that we can pick up skis at the other Pan Pacific location which is right next to Gondola.
Stayed 2 nights in Mar 2024
Response from Ruslan, Pan Pacific Whistler on 31 Mar 2024
Dear Lei,Thank you for you perfect feedback! It's nice to see that you had a wonderful stay with us. I hope to see you again soon!Warm regards,

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Elisa on 28 Mar 2024
Dear Philip,thank you so much for your positive review!We are looking forward to welcoming you back in Whistler soon.Best regards,Elisa StoesserGuest Experience Manager

10/10 Excellent

Bradley

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 6 nights in Mar 2024
Response from Oleksandra on 26 Mar 2024
Dear Bradley,Thank you for your excellent ranking of our hotel.We wish to welcome you back soon.Best regards,OleksandraAssistant Front Office Manager

4/10 Poor

Michael, Honolulu

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Three years in a row-at least one of two elevators has been out of service. Paying almost $1000 a night for a 5th floor walk up is not appropriated.
Stayed 6 nights in Mar 2024
Response from Farida Samedzade on 20 Mar 2024
Dear Mr. Michael,Thank you for sharing your feedback and we are truly sorry for inconvenience that caused you due to one of elevators being our of service. While waiting for couple of new parts, we are working hard to resolve it as soon as possible. If there is anything we can do for you please do not hesitate to contact us.Warm Regards,Farida SGuest Experience Manager

10/10 Excellent

Jungwook

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Ruslan, Pan Pacific Whistler on 20 Mar 2024
Thank you Jungwook for your perfect rate for us!We are glad to see you again in the future!Sincerely,

10/10 Excellent

Miguel Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet service very good. Room very clean and well-kept. Bkfst espresso coffee very good.
Stayed 2 nights in Mar 2024
Response from Ruslan, Pan Pacific Whistler on 18 Mar 2024
Dear Miguel,Thank you so much for your feedback! We are happy to hear you had a pleasant stay with us and hope to see you again soon!Sincerely,

10/10 Excellent

Vanessa, Colleyville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to hotel for Whistler. The ski valet and storage lockers are perfect for our family of five. Proximity to mountain is great for skiing and close to restaurants and bars, but not too loud.
Stayed 5 nights in Mar 2024
Response from Ruslan, Pan Pacific Whistler on 18 Mar 2024
Dear Vanessa,Thank you for your perfect feedback! It's pleased to hear you enjoyed your time with us and I hope to see you again in the near future!Sincerely,

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing stay. Excellent service, apres, bar, restaurant, hot tub, breakfast, cleanliness, location! Short walk to the mountain but could leave our skis and poles in the lockers provided slopeside (@ Pan Pacific Mountainside) Also could access the slopeside hot tub and pool and gym, which were nice benefits. And Pan Pacific Whistler Village had the added benefit of being closer to the bus depot, so we didn't require a taxi which we would have if we had stayed at the Mountainside location. VERY CUSH! Thank you!
Stayed 6 nights in Mar 2024
Response from Emily on 17 Mar 2024
Dear Lisa, Thank you so much for this wonderful review of your stay with us!It sounds like you had a great ski vacation and that you made the most of our central location as well as our sister property right at the best of Whistler mountain. We hope this means we will have the pleasure of seeing you again soon here in our little mountain town.Best Wishes,EmilyFront Office Manager

10/10 Excellent

Niki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Farida Samedzade on 13 Mar 2024
Dear Niki,Thank you for amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service was excellent. Breakfast is included which is great when trying to get out on the slopes in the morning. They also upgraded our room without even asking for that. 😀
Stayed 5 nights in Mar 2024
Response from Oleksandra on 12 Mar 2024
Dear Amy, Warm greetings from Pan Pacific Whistler.We would like to thank you for your beautiful review. It means a lot for us. We are happy you enjoyed your stay and will see you soon! Warm regards, Oleksandra Assistant Front Office Manager

10/10 Excellent

adolf

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from Farida Samedzade on 2 Mar 2024
Dear Adolf,Thank you so much for your amazing rating.We are looking forward to welcome you back.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Muthukumar, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Farida Samedzade on 29 Feb 2024
Dear Muthukumar,Thank you so much for your amazing rating.We are looking forward to welcome you soon.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Jakub, Issaquah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Elisa on 24 Feb 2024
Dear Jakub,thank you so much for your positive review.We hope to welcome you back here in Whistler soon.Best regards,Elisa

10/10 Excellent

Erin

Stayed 3 nights in Feb 2024
Response from Ruslan, Pan Pacific Whistler on 20 Mar 2024
Dear Erin,Thank you for your great mark and see you again soon!Sincerely,

10/10 Excellent

Demetri

Liked: Cleanliness, staff & service, property conditions & facilities
The service was outstanding. We were very impressed with the breakfast. The expresso machine was very convenient. All the staff assisting us on arrival were so helpful and courteous. We are looking at booking here again for next season.
Stayed 3 nights in Feb 2024
Response from Elisa on 17 Feb 2024
Dear Demetri,thank you so much for your great review!We are happy to hear that you enjoyed your stay and hope to welcome you back in Whistler soon.Best regardsElisa StoesserGuest Experience Manager

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, super close to everything! Clean and comfortable rooms. Breakfast was delicious.
Stayed 2 nights in Feb 2024
Response from Farida Samedzade on 10 Feb 2024
Dear Robin,Thank you for your amazing rating.We are thrilled to know that you have enjoyed hotel location, comfortable rooms, our breakfast and your stay in general was memorable.We look forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Erica, surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Ruslan, Pan Pacific Whistler on 6 Feb 2024
Dear Erica,Thank you for your perfect rate and hope to see you again soon!Sincerely,

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ruslan, Pan Pacific Whistler on 6 Feb 2024
Dear Karen,Thank you for your good rate and hope to see you again!Sincerely,

4/10 Poor

Ryan

Nothing wrong with the facility or staff. We were up for one night. At about 11pm the fire alarm went off and ran for about 15-20 minutes. Woke us up and kept us up for a long time. Then at 7am it went off again and woke us up. I understand these things happen but sleep is the essentially ingredient of a good stay and basically the alarm ensured that was compromised. On check out the hotel did not charge us for parking but no other efforts made to address the disruption.
Stayed 1 night in Jan 2024
Response from Navid on 24 Jan 2024
Dear RyanPlease accept our apologies for the unfortunate fire alarm that was sounded during your stay.We are so sorry for any inconvenience and hope to see you again here. Kind regards

10/10 Excellent

Helen

Stayed 3 nights in Feb 2023
Response from Farida Samedzade on 17 Jan 2024
Dear Helen,Thank you for your amazing rating.We are looking forward to welcome you back again.Warm Regards.FaridaGuest Experience Manager