The gentleman at the desk around midday was exceptionally helpful, as was the handyman. Everyone was polite. The breakfast buffet is very good with over 20 options. There is a free bottle of sparkling water. It feels like a family-run place, not an impersonal institution. (Aside, Toskana= Tuscany). Advice: if you want quiet, ask for a room away from the main entrance, outside which people tend to congregate.