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" Dear Sir/Madam, I am writing to formally complain about my stay at the DoubleTree by Hilton Coventry Building Society Arena on the evening of Friday 6th March 2026. Upon arrival, we were informed that our originally booked room was not available and that we would instead be upgraded to a pitch-view room on the second floor. While we initially appreciated the gesture, it quickly became apparent that the room was located immediately adjacent to a conference suite where a large black-tie event and auction were taking place. We arrived at our room at approximately 10:00pm and found the noise from the event to be extremely loud, with large numbers of people gathered in the corridor area outside the conference room. The level of noise was significant and made it impossible to rest. We contacted reception to raise the issue and were informed that the event would be continuing until 2:00 am. Unfortunately, we had to be up early the following morning and therefore received very little sleep as a result. In addition to the event noise itself, there were several guests who appeared to be intoxicated, having loud conversations directly outside our bedroom door in the corridor. This continued late into the night and further contributed to the disturbance. We have video evidence of this should it be required. What is particularly disappointing is that we were not informed about this event when the room change was made."

"Staff excellent. Lift had fusty smell .but over all a lovely stay .great parking with lots space "

"Clean room nice food and drink reasonable prices too"

"Nice hotel but food and drinks are overpriced to say the least "

"Location is brilliant "

"Nice location friendly staff very helpful and nice clean rooms with amenities"

"Staff ok. Room ok but food very average and expensive. "

"Fantastic hotel, the room was stunning can’t wait to stay again. Made the match day even more special. The hotel bar and lobby is great for watching other sport too with a huge cinema screen"

"Great location on campus with a nice bar and restaurant. Rooms were slightly more functional but comfortable and all we needed. Would definitely stay again, and the price was good."