Wilton Holidays

I just coffee, have some!

Close to Central Park and shopping

Location was great, housekeeper was polite and friendly. It was a place to lay our heads after busy days, but we never felt comfortable. Only 1 air con worked, the one that did was noisy, shower was not designed well, it was tired looking, used the stairs more than the elevators, front of house staff were grumpy and tried to swindle us by ordering a black cab to La Guardia airport for $100, we ended up booking a taxi for $55.

I book 2 Queen premier rooms with balcony’s. It stated on your web site that they were 487 square feet. But when we arrived and checked in the rooms were very small. At least half the size of what it stated online. I went to the front desk and asked why. She said she didn’t know what it stated online and I booked thru a 3rd party site , I would have to take it up with them . If we wanted a bigger room they had one available for an extra $20.00 a night. So we just paid the extra to get the size of room we originally wanted. I thought it was a Nate and switch. I was not happy. I think you either need to up date your site or speak to Hotel 32 32.

Overall it is a nice upscale hotel with good size rooms and nice views, if the room is on higher floors. The rooms need to be renovated. Shower stall leaked due to poor seals next to the wall enclosure. I expect a lot more for a 5-star hotel at the exorbitant prices that they charge. Do not eat at the restaurants in this hotel. The food is less than average and overpriced. Service is not good and they automatically add a minimum of 18% service charge regardless of the size of your party or the service they provide.