Hello Ashley, We appreciate your feedback regarding the parking area and apologize for any inconvenience caused. We value your input and will share it with our team for further review and improvements to enhance our guests' experience. Thank you for bringing this to our attention.

Dear Tricia,Thank you for sharing your experience with us. We're pleased to hear that you found our pricing reasonable and that the check-in and check-out processes were convenient. Your feedback is valuable, and we'll strive to make improvements to elevate your next stay with us. We hope to welcome you back soon!Sincerely, Hotel Manager

Hello tommie,We are pleased to hear that you found our hotel to be safe and convenient during your stay. Your positive feedback is highly appreciated and we hope to welcome you back again in the future.

Dear Deon,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you had a nice experience. We strive to provide a pleasant and enjoyable stay for all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

Hello Tevin, We appreciate you taking the time to share your feedback from your recent visit. We invite you to reach out to our hotel management team directly to address any concerns you may have had during your stay. Your input is valued to ensure our guests have a pleasant experience in the future.

Hello Kristiana,We are sorry to hear about your experience at our hotel. Our team strives to maintain a high standard of cleanliness and comfort for all our guests. Your feedback will be shared with our management to ensure improvements are made where necessary. Thank you for bringing these issues to our attention.

Hello Andrea, We appreciate you choosing our hotel and hope you had a pleasant stay! If there were any concerns during your visit, please feel free to contact us directly so we can address them accordingly.

Hello Ginny,Thank you for sharing your feedback with us. We appreciate knowing your experience with the directions provided to the mall. We're pleased to hear you enjoyed the tasty breakfasts during your stay at Best Western Plus Hanes Hotel. Your safety and comfort are always our top priority and we'll make sure to review the walking path directions.

Hello Chandara,We are delighted to learn that you enjoyed the pleasant scent in your room and found the beds comfortable. Your feedback on the bathroom size is duly noted, and we appreciate your understanding. We hope you had a comfortable stay with us and look forward to welcoming you back in the future.

Hello James, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

Hello Robin, Thank you for sharing your feedback about the lack of quiet during your stay. We apologize for any inconvenience this may have caused. We strive to provide a peaceful environment for all our guests and we appreciate your bringing this to our attention. Your comments will be shared with our team for further improvement.

Hello Sandra,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. Our team always aims to provide the best service to our guests. We appreciate your understanding in regards to the refund or discount policy when booking through a third party. Should you have any further concerns or require assistance, please feel free to contact our management directly.

Hello Shakilah,Thank you for taking the time to share your positive experience with our staff. We are delighted to hear that they were able to promptly address and resolve any issues you had with your refrigeration and replace your items. Guest satisfaction is our top priority, and we are glad we could assist you.

Dear Guest,Thank you for choosing our hotel for your stay! We are glad to hear that you had a pleasant experience overall. If there is any feedback you would like to share with us, please feel free to reach out to our hotel directly. We look forward to welcoming you back in the future.

Hello Kim,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed a comfortable bed, clean room, and convenient parking near a mall. We appreciate your feedback and hope to welcome you back soon.

Hello Melissa,We are thrilled to hear that you had a fantastic experience during your stay with us! We appreciate you choosing our hotel for your visit and we hope to have the pleasure of welcoming you back in the future. Should you have any further feedback or suggestions, please don't hesitate to reach out to us directly.

Hello Joy, Thank you for sharing your experience with us. We apologize for any inconvenience caused during your check-in process. However, we're glad to hear that you found your room to be great and peaceful. We apologize for the disturbance you encountered this morning and assure you that we will address the issue with our security team accordingly. Please be assured that we value your feedback and will work towards improving our staff's appearance and professionalism. Your comments will be shared with the appropriate departments. We hope to have another opportunity to provide you with a better experience in the future.

Hello Andre, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

Hello Jeff, Thank you for sharing your feedback about the TV channels. We apologize for any inconvenience caused during your stay. Our team will address this issue to ensure that the TV channel guide matches the available channels. We appreciate your understanding and hope to welcome you back in the future.

Hello Victor,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are delighted to hear that you had a great experience with us. Should you have any specific feedback or further thoughts on your stay, feel free to reach out to us directly. We value your input and look forward to welcoming you back in the near future.

Hello Delmer,Thank you for choosing our hotel for your visit. We're glad to hear that you found our staff friendly, enjoyed our breakfast, and found our facility clean. We hope to welcome you back soon for another pleasant stay.

Hello Joseph,We appreciate your feedback regarding our friendly and helpful staff. It is our priority to ensure our guests feel welcome and taken care of during their stay. Thank you for recognizing the efforts of our team. We hope to have the opportunity to welcome you back again in the future.

Hello Panka,Dear guest, Thank you for choosing our hotel for your recent stay. We are glad to see that you had a positive experience with us. If you have any specific feedback or suggestions, please do not hesitate to reach out to us. We value your opinion and look forward to welcoming you back in the future for an even better stay. Safe travels!

Hello Jay,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and ensure that our guests have a memorable stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back in the future for another exceptional stay.

Dear Ahnia,Thank you for taking the time to share your feedback. We appreciate your understanding about the property's age and are pleased to hear that it is well-maintained. Your comments about the bathroom fixtures and cleanliness are valuable, and we will address these areas to enhance the overall guest experience. We're glad your stay was fine, and we hope to have the opportunity to welcome you back in the future with improvements that exceed your expectations. Thank you for choosing our hotel!Sincerely, Hotel Manager

Dear Lorraine,We appreciate your feedback and apologize for any inconvenience you experienced. Your concerns about cleanliness and room temperature are taken seriously, and we will address these issues with our housekeeping and maintenance teams. We strive to create a comfortable environment for all guests and will work to improve in these areas. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

Hello Calvin,Thank you for taking the time to share your feedback regarding our staff. We are delighted to hear that you found them polite during your stay. It is our goal to provide exceptional customer service, and your comments serve as motivation for our team. We appreciate your kind words and hope to welcome you back in the future.

Hello Carlos,Thank you for taking the time to share your feedback on the cleanliness of our hotel. I am happy to know we met your expectations with the cleanliness of our guest rooms. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

Dear Millicent,We're thrilled to hear that everything was good during your stay! Your positive feedback is greatly appreciated. If there's anything specific you loved or if you have any suggestions for improvement, we'd love to hear more. Thank you for choosing our hotel, and we hope to welcome you back for another fantastic experience!Sincerely, Hotel Manager

Hello Ryann,We appreciate you choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

Dear Stephen,We sincerely apologize for the inconveniences you experienced during your stay. It's regrettable that the bathroom sink issue and the hallway light problem affected your comfort. We appreciate you bringing these matters to our attention, and we're sorry for the oversight in not addressing the light promptly. The lapse in towel replacement is also concerning, and we'll address these issues with our team to ensure such incidents are avoided in the future. Your feedback is invaluable, and we hope to have the opportunity to make it right on your next visit.Sincerely, Hotel Manager

Dear Keith,It makes me very happy to see your perfect rating. I hope your stay was wonderful and amazing. The rating has left our staff completely speechless. It is an honor to have visitors like you. I eagerly anticipate your next visit here.Sincerely, Hotel Manager

Dear Guest,Thank you for taking the time to leave a review. We appreciate your feedback and are pleased to hear that you found our hotel nice and the breakfast satisfactory. We apologize for any inconvenience caused by the non-functional AC unit and the broken towel rod in your room. Your comments are valuable, and we'll address these issues promptly to ensure a more comfortable experience for our guests. We hope to have the opportunity to welcome you back and provide an improved stay.Sincerely, Hotel Manager

Dear Angela,We appreciate your time and efforts in sharing your experience with us. Your feedback helps us to continue striving to deliver an exceptional experience to each of our guests in all areas of our hotel. Thank you again for taking the time to share your perfect rating! We look forward to hosting you again soon.Sincerely, Hotel Manager

Dear James,Thanks for the stay but sad to see the two stars. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely, Hotel Manager

Dear Stephanie,Thank you for the perfect rating! We're delighted to know you had an exceptional experience. If there's anything specific that made your stay enjoyable or any further feedback you'd like to share, please feel free to do so. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

Hello Michelle,We appreciate your feedback regarding the comfort of our beds during your one-night stay. It's great to hear that you enjoyed our delicious breakfast spread, featuring a variety of items such as eggs, pancakes, sausage, potatoes, biscuits, and gravy. Thank you for taking the time to share your experience with us.

Dear Deborah,Thank you for the top rating! We're delighted to know you had a fantastic experience. If there are specific aspects that stood out or if there's anything we can do to maintain this level of service, please let us know. Your feedback is invaluable, and we hope to welcome you back for another excellent stay!Kind Regards,Hotel Manager

Hello Kathleen,Thank you for staying with us. We appreciate your feedback and are glad to hear that you had a positive experience. If you have any additional comments or suggestions, we would love to hear them. We hope to welcome you back in the future for another great stay.

Hello Kirk,Thank you for taking the time to share your feedback with us. We appreciate your comments regarding our room cleaning service. We apologize for any inconvenience caused by the strict check-in time and the condition of the hallway carpets and furniture in your room. Your input is appreciated and will be shared with the appropriate teams to ensure improvements are made. We hope to have the opportunity to provide you with a better experience in the future.

Hello Peter,Thank you for your feedback. We're glad to hear that you had a good experience at our hotel. We strive to provide excellent service to all our guests. If there is anything else we can assist you with, please let us know.

Dear Harry,Thank you for your feedback. I will make sure to pass on your appreciation to our team. Appreciation and positive feedback keep us motivated to strive harder to provide the best of services and excel in what we do. Providing great hospitality is our goal, so thank you for noticing! We look forward to serving you again soon.Sincerely,Hotel Manager

Dear Kevin,Hello! We're thrilled to hear that you had an excellent experience with our service! Providing top-notch service is our priority, and we're delighted that we met your expectations. Your satisfaction means a lot to us, and we look forward to welcoming you back for another exceptional experience!Sincerely,Hotel Manager

Dear Travis,We're truly sorry to hear about the issues you encountered during your stay. Please accept our sincerest apologies for the unwelcoming experience you had with the roach and the inconvenience of a slow-draining shower in the second room. This does not reflect the standards we strive to maintain. We're taking immediate action to address these concerns to ensure a more pleasant experience for future guests. Your feedback is crucial, and we hope for the opportunity to regain your trust and provide a more comfortable stay should you reconsider in the future.Sincerely,Hotel Manager

Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 336-893-7540.Sincerely,Husnain BajwaGeneral ManagerBest Western Plus Hanes Mall Hotel

Hello Michael,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address these concerns with our maintenance team to ensure this doesn't happen again. Thank you for bringing this to our attention.

Hello Tabatha,Thank you for sharing your feedback regarding the shower temperature during your stay. We apologize for any inconvenience caused and appreciate your understanding as we work to ensure a comfortable experience for all guests. Your comments have been noted and will be shared with the relevant team to address the issue. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay.

Dear DeAndre,Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and hope that we can improve in the future so that next time you're in town, we can earn a 10 out of 10 star rating from you!Sincerely,Hotel Manager

Dear Kadijah,Thank you for taking the time to share your positive experience at the Best Western Plus Hanes Mall Hotel. We're thrilled to hear that you found the check-in and check-out process quick and easy, and that your room was clean and neat. We take great pride in providing a comfortable and enjoyable stay for our guests, and it's wonderful to know that we succeeded in doing so during your visit. We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

Dear Bob,Thank you for sharing your feedback. We understand that road construction can sometimes create challenges for guests when accessing the property, and we apologize for any inconvenience this may have caused during your stay. Roadwork is typically beyond our control, but we appreciate your understanding and patience. We hope that once the construction is completed, it will provide easier access to our property in the future. Your feedback is valuable, and we look forward to providing a more convenient experience on your next visit.Sincerely,Hotel Manager