John,Thank you for your wonderful rating. We are glad you had a great time up here in Winter Park. We hope to see you again.Sincerely,Carol

Thank you so much, Alan for your five out of five review! We always strive to make everyone's stay an enjoyable and memorable one. Thank you again, and we look forward to seeing you again!

Thank you for your review, Robert! We always love to hear that you loved staying with us! We hope you are well and look forward to seeing you again soon!

Xiaohong,We appreciate your 5 out of 5 review. We are happy you found everything close while on your trip. Please, come back and see us again. Thank you.Sincerely,Carol

We understand that a good nights sleep is important and we are sorry that you were unable to get the rest you needed due to the guests above you. We understand that murphy beds are a little unusual, but it allows us to give guests extra space when they are not sleeping. The couch is being repaired.

Daphnie,Thank you for the 5 out of 5 star review, I am glad you enjoyed your stay. We look forward to seeing you again.Sincerely,Carol

We do apologize about the elevator being out of service. It was certainly inconvenient for guests and staff! Good news is that is now fixed and fully operational!

We are so happy that you enjoyed your stay, it is guests like you that make this job a pleasure to work at!Thank you.

Thank you Daniel for your rating! If you would please let us know what we could have done differently to change your rating to a five, please know that we always read feedback constructively to ensure that we will get it right for your next stay. We hope this message finds you well and look forward to serving you again!

Robert,Thank you for your fantastic review. We are glad your stay was a great one. As we strive to make our guest stays a positive one.Sincerely,Best Western

Sandra,Thank you for taking the time to fill out the survey. We are happy you had a good time on your trip. We look forward to seeing you again.Sincerely,Carol

Thank you so much for your review, Cheryl! We strive to be the best at what we do, which is to exceed guest expectations. We also pride ourselves on having the best breakfast in town! ;) I hope this reply finds you well, and we look forward to serving you again.

I am so sorry your experience was not great while staying with us. I would love to get more information from you about how we could have improved your stay. Please reach out to us.

Thank you so much for taking the time to write a review! We are so happy you stayed with us and we look forward to serving you again!

Hello Brenda. Thank you so much for giving us a five-star review! We strive to give our best and go the extra mile to exceed our guests' expectations! Thank you again, and we look forward to serving you again in the future!

Thank you for staying with us, Cheryl! It was wonderful to have you at the Best Western Alpenglo Lodge! We look forward to serving you again in the future!

Jeffery,Thank you for your review, we are glad your stay with us good. I would like to know what prompted the 4-star rating, so we may address any issues. Again, thank you and we hope to see you again soon.Sincerely,Best Western

Mary,Thank you for your great 5 out of 5 review. We are happy you had a great stay, and we met your expectations. We hope to see you again soon.Sincerely,Best Western

Matthew,Thank you for the 10 out of 10, we pride ourselves on meeting your expectations. I am happy you found your stay with us a positive one. I do hope you come and stay with us again.Sincerely,Best Western

Todd,Thank you for your great review, I have passed on the concerns with the shower to our maintenance department. We are glad you had a good stay, we look forward to you coming back to stay with us in the future.Sincerely,Best Western

Doren,I am so glad you had an enjoyable stay. Thank you for the great review. We look forward to seeing you in the future.Sincerely,Best Western

I am so sorry that your experience was not what you were hoping for, but we would certainly like to have an opportunity to understand why we scored so low. I hope you will reach out to us directly and tell us how we can improve.

Bridget,We appreciate the 10 out of 10 review, I am happy you had a great stay with us. We look forward to seeing you again.

Julie,We appreciate the great review of our breakfast and the friendliness of our staff. We are currently in the process of replacing the heating/air conditioning units. As for the bedspreads we are required to have them on our beds.Sincerely,Best Western

Ruth,Thank you for taking the time to respond to our survey and the review you gave us. We look forward to seeing you again soon. So we may offer you the same great experience you had previously with us.Sincerely,Best Western

Carolyn,Thank you for the 5 out 5 review, we are looking forward to seeing you again.Sincerely,The Best Western Team

Erik,Thank you for your review, we appreciate the feedback. We are currently in the process of getting USB ports in all the rooms. We hope to see you again.Sincerely,Bets Western

Thank you for your review, we appreciate your review, so we can address the issues that you have mentioned. I am sorry you had a problem with the hot tub, we have addressed that issue with the proper person. We hope you come and stay with us again, so we may meet your expectations.Sincerely,Best Western

Jon,Thank you for your response, we are happy you had a good time. We look forward to seeing you again.Sincerely,Best Western

Jon,We appreciate your great review, we are happy you had a great stay with us. We are looking forward to seeing you again soon.Best Western

Mandana,We appreciate the great review you gave our hotel and staff. We look forward to seeing you again soon.Best Western

We are happy to read you had a fantastic time at ouor hotel. We look forward to seeing you again soon.Best Western

Jeffery,Thank you for the great review, and we hope you do come to stay with us again.Best Western

Ma,I am sorry that you had to call to have the front desk agent back at the desk. Thank you for the wonderful review of our cleaning staff. We look forward to seeing you again.Best Western

Karen,Thank you for the review, we are looking forward to seeing you again.Best Western

Good afternoon,Thank you for your 5 out of 5 rating. We are happy we met your expectations. We look forward to seeing you soon.Best Western Team

Good afternoon,Thank you for your 10 out of 10 rating. We are happy we met your expectations. We look forward to seeing you again.Best Western Team

We thank you for your review of our hotel, and though we are a basic Best Western, there are many more brands under the Best Western umbrella that do offer a more luxurious and upscale experience such as the Aiden by Best Western or the Vib by Best Western. We certainly hope that you will try them out.

Good afternoon,I am sorry to hear we didn't quite meet your expectations, you could elaborate on what you weren't satisfied with so we may try to fix it. We hope you will come back and see us.Best Western Team

Jeffrey, Thank you for the wonderful rating. We are glad you enjoyed your stay and we hope to see you again.Sincerely,Best Western

Melanie,Thank you for your kind review. We look forward to seeing you soon.Thank you,Best Western

Thank you so much for your kind review, Douglas! I appreciate your taking the time to recognize our staff and their hard work. We value our guests and strive to make your vacation experience the Best! I greatly appreciate your feedback and it will be shared with our staff. We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Chris C.-Best Western Alpenglo Lodge Front Desk Lead Associate

Amanda,Thank you for the fantastic review. We are happy you enjoyed your stay and enjoyed W.P. We hope you come back and see us again.Sincerely,CarolOperations

Thank you so much for your kind review, Tami! I agree: we do have one of the Best locations in Winter Park! And I appreciate your taking the time to recognize our staff and their hard work. We value our guests and strive to make your vacation experience the Best! I greatly appreciate your feedback and will share it with our staff. We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Chris Carnahan-Best Western Alpenglo Lodge Front Desk Lead Associate

Thank you so much for your kind review, Becky! I am Very Happy you enjoyed your Wedding experience here in Winter Park & I'm glad we were able to make your stay Excellent! I also appreciate your taking the time to recognize our staff and their hard work. We value our guests and strive to make your vacation experience the Best! I greatly appreciate your feedback and will share it with our staff. We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Chris Carnahan-Best Western Alpenglo Lodge Front Desk Lead Associate

Thank you so much for your kind review, Kristine! I agree: Debbie is VERY NICE!! And I appreciate your taking the time to recognize her hard work! We value our guests & strive to make your vacation experience the BEST!! I will be Sure to share this Very KIND review with Debbie, as well....!!! So sorry to hear about the morning staff and sorry the Hot Tub was not to your satisfaction---did you share your 'Hot Tub Issues' with the Front Desk so that we could have worked to fix and/or correct the Issue while you were staying with us?? I agree that Breakfast is Great here: I have been told by MANY GUESTS that we have the BEST Breakfast in Town....!!!! I am glad that overall you enjoyed your experience here & I hope you give us the opportunity to host your travels again in the future so that we may do an even Better job next time at making your Vacation experience the BEST!!!! We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Chris C.-Best Western Alpenglo Lodge Front Desk Lead Associate

Thank you so much for your kind review, Brad! I appreciate your taking the time to recognize our staff and their hard work. We value our guests and strive to make your vacation experience the Best! I greatly appreciate your feedback and it will be shared with our staff. We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Chris Carnahan-Best Western Alpenglo Lodge Front Desk Lead Associate

Thank you so much for your kind review, Steve! I appreciate your taking the time to recognize our staff and their hard work. We value our guests and strive to make your vacation experience the Best! I greatly appreciate your feedback and will share it with our staff. We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Chris C.-Best Western Alpenglo Lodge Front Desk Lead Associate

Thank you so much for your kind words Jill!We are so happy you enjoyed your 1st stay so much that you returned again.I appreciate your taking the time to recognize our staff and their hard work. We are blessed to have such a great staff.We value our guests and strive to make your vacation experience the Best!I greatly appreciate your feedback and will share it with my staff.We look forward to hosting your future travels at Alpenglo Lodge in Winter Park, CO.Nancy N PriceGeneral ManagerBest Western Alpenglo Lodge