Winterborn Hotels

"Perfect"

"We had to leave early, so the front desk host put together breakfast boxes for us to take on our journey. He delivered them to the room for us! "

"The steam rooms were excellent!"

"Wonderful "

"Overall great experience. Will definitely come back"

"Nice staff. Great location. Cute place. "

"The breakfast had a lot of good food including real eggs, cheese, cold cuts, and real bread and Brötchen. The room was big and clean but a little outdated. Our hosts were great and even helped us carrying our suitcase!"

"Amazing place just above Bad Kreutznach. 10-15 minutes walk into town through the forest. Quiet and comfortable. Staff so nice. Dinner was delicious! The breakfast buffet has lots of variety and everything is really good! Definitely would stay there again!"

"We booked for 6 people but neither bed settee was made up. We eventually found some duvets and pillows but no clean sheets so opened a packet of new sheets we found in a room in the basement. The same with towels.The washing machine was on with a load of washing in it full of water. There was a pile of dirty bedding in a room in the basement. There were no instructions in the flat at all .The lights and other electrical systems were ridiculously complicated. Also no instructions about hot water in the shower. We could not use the TV as no instructions and nothing on use of hot tub although there were boxes of chemicals on the windowsill outside.We did contact a man by phone who arranged for cleaners to come in and find bedding - however we had found the duvets by the time they came but they didnt leave any sheets or towels which we needed, and we were out eating by then so we never did get the bed for the children properly made up.There was no furniture in the bedrooms apart from lamps which was very inconvenient with nothing to put things on or in though there were 2 sets of drawers in rooms in the basement which were obviously meant for the bedrooms.The terrace needed garden furniture to be useable. It looked like no-one had even checked that the house was useable and safe even though I note there is a review from June 25 which flags similar issues.The house was expensive and I would expect first class accommodation and facilities for the price we paid."