Worland Hotels

"Nice place. Friendly staff. Good breakfast. Loved the hot tub fed from the hot springs. Didn’t check if it’s hotel policy but there wasn’t any cleaning service after the first night stay. But we asked for towels and could get some at the front desk. Not a problem. We just assumed that it was the policy not to provide cleaning unless requested. "

"Sub par buffet , room,old not fresh,staff, ok"

"I can't be sure about the quality of the room because I never had a chance to see it. We arrived at 3:00 (check in time) and there was nobody at the front desk. I called the number on the door and was told that we needed to wait an hour because she was grocery shopping at the moment. I would have maybe been a little more understanding had I been spoken to kindly, but the woman's tone of voice was nothing but rude over the phone. We needed a place to stop halfway on our 12 hour drive home, but we opted to continue our drive rather than stay at this hotel. Honestly the area was kinda creepy so I'm glad we didn't end up staying. "

"We do enjoy staying here and plan to continue doing so. We are only sharing this feedback to highlight a few areas that could be easily improved. When we arrived, there was a noticeable amount of dog food spilled in the upstairs hallway, as well as a significant amount of dog hair on the stair landing near the kids’ floor. Additionally, the exterior door at the bottom is consistently propped open with a rock, which raises security concerns. During our stay this past weekend, we also noticed a Zyn packet stuck to the ceiling above our bed. It may be helpful for cleaning staff to periodically check ceilings as well, given that guests sometimes leave behind unexpected items. While this is likely the result of prior guests’ behavior, the condition of the room upon arrival still reflects on overall cleanliness standards."

"Staff went above and beyond to get me into my room for a late night arrival. Bedding towels, etc clean and fresh. Easy access to a restaurant Internet worked great "

"We had a wonderful time! Will definitely be back again! "

"Fine except heater in room must a a bearing going bad, made a terrible noise some of the time."

"We love the location no matter the season or weather! Location is fantastic and easy area to find! All family and friends we have shared this with have loved it as much as we do! Bonus, our pets are welcome and they love it as well! The ever changing scenery and fish is amazing! Cleans and very and equipped inside and out!"

"Great spot in the middle of Thermopolis. "