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Reviews of New Hall Is A Spacious Country House Nestled In The Foothills Of North Wales

New Hall Is A Spacious Country House Nestled In The Foothills Of North Wales
Chirk, WLS

Reviews

9.6

Exceptional

Rating 10 - Excellent. 45 out of 59 reviews" "
Rating 8 - Good. 13 out of 59 reviews" "
Rating 6 - Okay. 1 out of 59 reviews" "
Rating 4 - Poor. 0 out of 59 reviews" "
Rating 2 - Terrible. 0 out of 59 reviews" "

9.6/10

Cleanliness

Reviews

10/10 Excellent

Julie D.

Liked: Cleanliness
A homely place
We had a wonderful time with a group of young people at the start of a 26 week employability and life skills programme. The rooms are comfortable, the kitchen is at the heart of the property and we could all sit around the table to eat our meals.The location is great for walks and the garden good for exploring. A fabulous time was had by all.
Stayed 2 nights in Jan 2024
Response from VrboOwner on 16 Jan 2024
Hi Julie, Thank you for your kind review. We love that the house is put to good use by your charity and look forward to welcoming you again next time. Best wishes for 2024! Mark, Caz and the team.

10/10 Excellent

Roz O.

Liked: Cleanliness
Perfect venue for family get-together
We couldn't fault our stay at new hall from the communication prior to arrival to the messaging after we got home. The manager was flexible and thoughtful. The house itself was fantastic as it accommodated lots of us but with enough space to feel relaxed - some of us drinking wine and gossipping in the kitchen while others played pool in the games room or read a book in front of the fire in the living room. It was wonderful!
Stayed 2 nights in Nov 2023

10/10 Excellent

Amanda V.

Liked: Cleanliness
Wonderful 80th Birthday
We were a party of 12 adults and 1 toddler celebrating an 80th birthday. The house is lovely and quirky. We loved the kitchen which was toasty and sociable. The pool table was a bonus which came in handy. Everywhere was spotless and a lovely welcome hamper was there for us on arrival. We didn't have the best weather on our first day but we did manage the lovely walk up to Chirk Castle on our second day. Caz was so helpful and made our stay so enjoyable. We were sad to leave such a fabulous place and would love to return.
Stayed 2 nights in Oct 2023

10/10 Excellent

Julie D.

Liked: Cleanliness
WeMindTheGap
A wonderful place for us all to get to know each other as a team and to set the tone for the next six months working together
Stayed 2 nights in Oct 2023

10/10 Excellent

Stuart T.

Liked: Cleanliness
Picturesque and Peaceful Family Home
Picturesque and Peaceful Family Home in the North Wales countryside with easy access to most attractions in North Wales.
Stayed 4 nights in Aug 2023

10/10 Excellent

Elizabeth K.

Liked: Cleanliness
Three night stay
Our stay at this property was fantastic. The very spacious bedrooms, living areas, beautiful surroundings, convenient location, well-equipped kitchen, and games room made for a memorable stay. The added touch of goodies, tea, bread, cake, etc. showed the hosts' thoughtfulness. I would recommend this property to anyone looking for a relaxing beak.
Stayed 3 nights in Aug 2023

10/10 Excellent

Vivien H.

Liked: Cleanliness
Special family weekend
Excellent family weekend with lots of space to be together or spread out for quiet times. Extremely well equipped house in beautiful extensive grounds. Communication with Mark and Cas very quick and effective.
Stayed 4 nights in Aug 2023

10/10 Excellent

Jenny M.

Liked: Cleanliness
Friends get together
New Hall was perfect for our group of 5 families. There was plenty of room for us all to sleep and even with 17 of us in total it always felt like we had loads of room. Plenty for the children to do, both in the grounds and in the play room. The house was perfectly clean and was kitted out with everything we needed. Including a lovely welcome basket filled with essentials and lovely Welsh produce! The grounds are beautiful and so peaceful. Chirk Castle is only a short walk away with lots to keep everyone entertained. Both the host and the housekeeper were quick to reply to any queries. We will definitely be coming back!
Stayed 2 nights in Jul 2023
Response from VrboOwner on 1 Aug 2023
Thank you Jenny! We look forward to welcoming you back again sometime in the future! Best wishes Mark

6/10 Okay

Sue N.

We had an ok time but wasn’t great.
With a little more input the property could live up to the premium price. No tea/coffee, milk, anything at all to welcome. Cooking facilities not fit for 14, or big enough dinning table. Garden over grown and shabby in only sitting area. All showers bar one were cold. No bathroom products or hairdryers. Two tea towels and one dishcloth, more would have been appreciated. Plus points, lovely and clean, fires were great, games room and double dishwashers a plus. We had an ok time but wasn’t great. Couldn’t cook with the Aga at all over weekend due to lack of temperature (even when set on 4 on arrival) Made cooking a challenge. Expensive for what we received.
Stayed 4 nights in Apr 2023
Response from VrboOwner on 19 May 2023
I’m very sorry to hear your weekend wasn’t great. I must confess that I was surprised and a little perplexed by some of your comments, and would welcome a conversation to understand more fully some of the issues you raised which were not highlighted by guests staying either side of your weekend, or by our staff in the interim. If we have fallen short we aim to learn from our mistakes and make improvements as quickly as possible. With that in mind, I do apologise for the garden looking shabby, it has been a very cold and wet start to the year which delayed our normal post-winter refresh (now finally well underway whilst writing). We have taken on board your comment regarding provision of extra tea towels and the housekeeping team have begun leaving out several for guests to use. We have also purchased two professional hairdryers to be available upon request, which guests will now be made aware of at check-in. Thank you for these two suggestions. The guest groups before and after your stay enjoyed self-catering for a full house using the AGA, two electric ovens, microwave and dining room table with 14 chairs and spaces provided. All the showers are tested as part of cleaning and preparing the house for each check-in. No faults were found in operation either by our housekeeping team or the guests pre and post your stay (we asked them both), so as already mentioned, I would welcome a conversation to understand more fully what difficulties you seem to have encountered and if there is anything we can do to make improvements for future guests. As a self-catering holiday home, we provide enough cleaning products, firewood and coffee pods for the Nespresso machine to get guests started but beyond these items it is expected that guests will purchase their own supplies. Whilst we supply hand soap through sanitised dispensers, we do not provide bathroom shampoo, conditioner or lotions in line with post covid advice. Additionally, small individual bathroom sets suitable for one user tend to be partially used and then have to be thrown away which is not environmentally friendly, so I don’t see us reverting from that policy in the near future. Regarding our price point, New Hall is a large house that comfortably sleeps 14 (18 at full capacity) and despite the enormous increase in running costs, we still remain mid-priced against other similar sized properties. We have not raised our rates in over three years with the explicit aim of trying to keep our offering affordable. Other similar sized properties in the area are rented out by as much as double our rates, having first raised theirs during the pandemic to capitalise on demand and later again with inflation. We began making New Hall available for short term self-catering holidays in 2014 and your review is the first which rated us as low as 3/5 stars (and I hope the last!). As a gesture of good will and to demonstrate our willingness to be challenged and improve, we would like to offer you an extra night on us should you decide to return for another staycation (subject to our standard minimum stay policy and availability of your desired dates).

8/10 Good

Andrew F.

Liked: Cleanliness
2 day stay
Great house. Needs some more basics in the kitchen such as wooden spoons and measuring jugs
Stayed 2 nights in Mar 2023
Response from VrboOwner on 11 Apr 2023
Thank you for your comments Andrew. We have now added some wooden spoons to the collection of metal and plastic ones already there in addition to some new measuring jugs!

10/10 Excellent

beccy hough H.

Liked: Cleanliness
Wonderful family weekend away
We had such a lovely time staying here. The house was huge. Plenty of space for the kids and adults. Gorgeous cosy lounge with lots of seating. Big dining table and kitchen with lots of storage and brilliant chest freezer if you want to stock up. Really warm house considering it went down to minus 7 it was lovely and warm. Easy walk to Chirk castle which was nice. Lovely to see the ducks on the pond too. Would definitely recommend to any group or family stays.
Stayed 2 nights in Dec 2022

8/10 Good

Julie D.

Liked: Cleanliness
A warm welcoming cosy farmhouse
A lovely old farmhouse, cosy and warm. Plenty of space for large groups and a variety of configurations for bedrooms
Stayed 2 nights in Nov 2022

8/10 Good

Robert E.

Liked: Cleanliness
Large old farm house
Overall the weekend was a success. The house is on three levels with good facilities. The house was not up to temperature when we arrived, there were many radiators both from central heating and electric. The problem was the location, the track upto the house is used by a farm and was very muddy with large potholes. Our three cars will need washing due to the mud, also we couldn't walk down the lane again because of the mud. I realise that it's winter, but I have lived in the countryside for 25 years and this lane is inadequate.
Stayed 2 nights in Nov 2022
Response from VrboOwner on 28 Nov 2022
Hello Robert, I'm glad your weekend was a success! Thank you for your comments regarding the 'track', which we have passed on to Wrexham County Council as it is in fact a local authority adopted road.

10/10 Excellent

Sally K.

Liked: Cleanliness
Excellent stay
Huge, spacious house with everything we needed. Good communication with hosts and they allowed us both an earlier check in time and a later check out time which made all the difference to our stay Thank you
Stayed 2 nights in Oct 2022

10/10 Excellent

Catherine H.

Liked: Cleanliness
Amazing!
Having been let down drastically by Holiday Cottages, a panic search led us to this AMAZING property! What a find! The photo's do not do it justice, it's huge and absolutely perfect for our Shooting Weekend. Loads of room for 14 people with all their shooting gear and guns, amazing kitchen with all the equipment you'll ever need, dining room (the centre of the whole weekend) with it's open fire (not used - way too mild) is perfect, the lounge is stunning and games room perfect for healthy competition. 7 bedrooms and associated bathrooms are all amazing with fantastic beds, linens and everything you need. Amazing value for money for the amount of house that you get. We will be back!!!
Stayed 2 nights in Oct 2022

8/10 Good

Carey D.

Liked: Cleanliness
Relaxing
Had a great time relaxing with friends. Lovely chilled location 😊
Stayed 2 nights in Sep 2022

8/10 Good

ROB B.

Liked: Cleanliness
Great space and rooms sizes.
Loved the pool table. Massive rooms all round. Had almost everything you need in the kitchen. Quite, secluded.
Stayed 3 nights in Sep 2022

10/10 Excellent

Geoff W.

Liked: Cleanliness
Great experience
Lovely house, great communication an all round fantastic experience. I will defiantly recommend. Thank you
Stayed 2 nights in Aug 2022

10/10 Excellent

Emma T.

Liked: Cleanliness
SUPERB STAY
What can I say about our stay... as a family of 13 we had an absolutely brilliant weekend to celebrate our grandmas 80th. The whole house was perfect for us all. The pool table and games room was a brilliant idea for later on after being In the garden all day in the sun and is suitable for all ages. The bbq was perfect for the hot day yesterday. The rooms were spotless and the bathrooms aswell. The communication with Mark and cas was superb easy and very quick to reply to any messages. If you are wanting to get away as a big group and want to just unwind this is the place. The castle Inn pub we ate at on Friday is a must, there is a menu in the property to have a nosey at before you go. also every single one of us enjoyed what we ate and its only 10 minutes away. Thanks for an amazing stay again we will definitely be back in the future.
Stayed 2 nights in Jul 2022

10/10 Excellent

Penny A.

Liked: Cleanliness
Plenty of space
Lovely house, easy check in and out. Good number of bathrooms and space for large group. On lovely farm.
Stayed 2 nights in Apr 2022

10/10 Excellent

Sheila T.

Liked: Cleanliness
Family 70th birthday celebration
Very well equipped, spacious and but homely property. Clean and comfortable. House and the great location suited all ages. Loved it!
Stayed 4 nights in Apr 2022

10/10 Excellent

John B.

Liked: Cleanliness
Perfect for a Family Celebration
New Hall has a wonderful atmosphere and combines a fascinating sense of history with practicality and comfort. The building is beautiful and in a lovely part of the country. There are many interesting places to visit in the area - most conveniently Chirk Castle, which is within walking distance. The bedrooms were spacious and the beds very comfortable. The kitchen was well equipped and situated next to the dining hall, where there was a table big enough to accommodate a large party in front of a welcoming open fire. Two other living rooms provided facilities for watching television, reading, playing snooker or solving jigsaw puzzles - a favourite occupation of our party. The weather was superb over our long weekend but if it hadn't been, as can be the case in that part of the world, then we would still have had a great time just staying indoors. We would love to organise another visit some time in the future. Our thanks to the owner and the housekeeper, both of whom couldn't have been more helpful and welcoming.
Stayed 3 nights in Mar 2022

10/10 Excellent

Christine H.

Liked: Cleanliness
Wonderful Weekend
We were a party of 13 adults and 3 dogs staying at New Hall for a long weekend. We had a fantastic time, we couldn't fault the house, it was very comfortable, clean and well equipped. We stayed the weekend of Storm Eunice and Storm Franklin so unfortunatly didn't get to explore the area, but we made good use of the house, and stayed in for most of the weekend, The games room and pool table was well used and also the piano !!! Despite the horrendous weather we were lovely and warm and lit both log burners and the dogs enjoyed lying by the Aga in the kitchen. Mark was an excellent host and was really easy to contact and quickly responded to any enquiries. We look forward to coming back to stay. Thank You
Stayed 3 nights in Feb 2022

10/10 Excellent

Sophie A.

Liked: Cleanliness
We hope to return
We have been before, and we hope to come again. The children adore exploring the house and garden. The national trust country park that starts at the end of the track is really handy for family friendly walks. The property feels spacious and relaxed and cosy all at the same time. Proximity to the train station means that you don't really need to have a car (providing you get a supermarket delivery).
Stayed 5 nights in Dec 2021

10/10 Excellent

Mel S., Tregynon, Newtown, Powys

Liked: Cleanliness
A beautiful, welcoming house.
We have had a wonderful time at New Hall, enjoying a big family get-together for my mother-in-law's 90th birthday celebrations. The bedrooms are comfortably large, as are the beds, the kitchen is very well equipped the lounge has plenty of big sofas, and outside, the grounds are wonderful for children and dogs to explore, as well as being very lovely. New Hall is a warm and welcoming house and we hope to be back.
Stayed 2 nights in Nov 2021
Response from VrboOwner on 23 Nov 2021
Hi Mel, Thank you so much for your review! We really value you and your family as guests and hope to see you again soon! With all best wishes Mark

10/10 Excellent

Jenny M.

Liked: Cleanliness
Surpassed expectations
We couldn’t have been happier with our stay. The property was even more beautiful in real life and in an amazing spot. There was a large group of us celebrating my husbands 40th birthday. The rooms suited our needs perfectly and the huge kitchen and hallway were perfect for socialising and the games room was a great hit! Mark was very helpful from the start and then Jo, house manager, went out of her way to get the house to get the beds set up as we needed for our group, arrange check in times and even helped me unpack the car. We would love to revisit and it’s a perfect place to take the children next time too!
Stayed 2 nights in Oct 2021

8/10 Good

Mark W.

Liked: Cleanliness
Holiday in North Wales
Great week away. Property was clean and had a lot of character and history Everyone enjoyed the stay
Stayed 6 nights in Aug 2021

10/10 Excellent

Beverley P.

Liked: Cleanliness
Home away from home
Our stay was every thing we could have asked for. Lovely to have all the family together to celebrate a very special birthday.
Stayed 2 nights in Jul 2021

10/10 Excellent

Joseph S.

Liked: Cleanliness
Lovely little place
Very cute little place. Gorgeous garden
Response from VrboOwner on 9 Aug 2021
Thank you so much Joseph! We really appreciate you taking the time to post a review. Best wishes Mark

10/10 Excellent

John H.

Liked: Cleanliness
Family break
Everything top class and more. Will return
Stayed 2 nights in Jul 2021
Response from VrboOwner on 29 Jul 2021
Thank you John, we really appreciate your review and look forward to seeing you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness
What a wonderful stay was had by all 14 of us the location is beautiful and the house has everything
We would definitely be coming back as it was such a lovely house full of so much character . Thank you for having us to enjoy our holiday.
Stayed 7 nights in Aug 2020

10/10 Excellent

Kerris T.

Liked: Cleanliness
As my husband turned 60 we wanted to be together as a family under one roof.
Our party included a new born baby four children and 9 adults. We had everything we needed at New Hall. The kitchen had all utensils crockery and pans. The bedrooms and bathrooms all spacious and the dining area games room and lounge meant the family could all enjoy time together. Extra bonus was the lovely garden great location. Thanks New Hall
Stayed 2 nights in Sep 2020

8/10 Good

Anisha P.

Vintage cottage
it was a lovely old cottage, the bad part was that there were no downstairs rooms and therefore limited access for disabled guests. Generally the property was nice, and property manager was friendly.
Stayed 2 nights in Aug 2020

8/10 Good

Helen T.

Liked: Cleanliness
Relaxing, spacious family holiday in a great location.
We had a great week at New Hall. Space enough for all twelve of us. Large garden for dogs to run around. Would have been nice to have an instruction booklet in the house to assist us with how things worked, like how to get the best from the Aga, and where and when to put out the bins etc. Would have been nice to have some better outside furniture for lounging on, the chairs were ok round the table but we had an opportunity to make the most of some lovely Welsh weather and were slightly uncomfortable just on the chairs. Would also be good to have a freezer compartment in the kitchen fridge. Not a moan just a thought. Nice bedding and beds, good supply of towels and plenty of hot water! Overall great!
Stayed 7 nights in Jul 2020

8/10 Good

Sue R.

Liked: Cleanliness
Great venue for family Christmas
Huge house with enough space for our extended family, close to Chirk Castle and local pubs and shops. Easy drive into Llangollen. Rooms are spacious, generally well resourced- especially kitchen utensils, crockery and cutlery. A couple of extra towels per room would be helpful and more wood for the fires -we used up the supply on the first night. Overall a fabulous place to stay with a large group.
Stayed 7 nights in Dec 2019

8/10 Good

Julie D.

Liked: Cleanliness
A lovely farmhouse
We had a great stay, the only issue was the electric oven seems to run very hot and burnt everything until we got the hang of it!
Stayed 2 nights in Oct 2019

10/10 Excellent

Peter H.

Liked: Cleanliness
Fantastic Birthday Celebration
Family gathering + two dogs had a great weekend at New Hall. The property is situated in a lovely area and close to Chirk Castle. It is very spacious and homely with extensive grounds, the dogs loved it. The pool table was a big attraction in the evenings with family competitions. The family had an excellent birthday celebration meal at the Castle Bistro in Chirk. Highly recommended for a large group.

10/10 Excellent

Gwenda M.

Liked: Cleanliness
Fantastic house and grounds. Easily fitted 14 of us and perfect for family gatherings.
Smooth booking and great communication in the days ahead of arriving.

10/10 Excellent

Doris S.

Liked: Cleanliness
Great place for large family gathering
One has to be there to get the feeling of a comfortable, bright, homely vacation home. The grounds also were inviting, for family activities and picnic. So much to do in surrounding country. Great eating places in Chirk, Llangollen, my family enjoyed the castle and the convenience of being so close to the train station. Would highly recommend it!
Stayed 7 nights in Jul 2019

10/10 Excellent

Belinda E.

Liked: Cleanliness
Fun weekend in a brilliant setting
We had a fabulous long weekend, 8 adults, 5 children and 3 dogs and there was something for everyone. The house was well equipped and cosy and the outside space was brilliant.

8/10 Good

John D.

Great place to stay
We stayed here for 4 nights over the May day bank holiday. The place was very spacious and clean. All the beds were very comfortable and there was plenty of storage space for clothes. The location is really good for getting around, whilst being out of the way of traffic and noise. All in all having this as a base to stay made it a great weekend, and I would not hesitate in recommending or booking to stay here again.
Stayed 3 nights in May 2019

10/10 Excellent

Paula B.

Beautiful property
Enjoyed a family weekend over the August Bank Holiday weekend. Very comfortable property in lovely surroundings with the added benefit of being easily accessible from Liverpool. Llangollen and Chirk Castle are close by and made great trips from the property. Made use of the BBQ in the evening whilst watching the ducks and moorhens on the water. Would definitely consider the property for another family break as the property was a great size to ensure that everybody had their own bedroom and space. The pool table was an added benefit when the weather turned. All in all would highly recommend
Stayed 3 nights in Aug 2018

8/10 Good

Margaret J.

Comfortable house, fantastic for watching wildlife
This house ticks lots of boxes, beautiful Welsh countryside to explore , or just sit in and watch the ducks on the pond or rabbits in the garden . Everything you need for a large group stay . Easily reached from many regions and not too far from Manchester airport for this coming from afar . The younger one loved the pool table .
Stayed 3 nights in Jun 2018

10/10 Excellent

Gary C.

Fantastic location
The owners are very friendly and very helpful before you even arrive. There were 14 of us celebrating my sisters birthday; we had a fantastic time. Thanks Mark
Stayed 4 nights in Apr 2018
Response from VrboOwner on 2 Apr 2020
Thanks for your kind words Gary! We're delighted you had a fantastic time. I hope we have the opportunity to welcome you again in the future. Best wishes Mark

10/10 Excellent

Leila D.

A beautiful and well equipped home from home
We had 9 people and three babies here for NYE. The hosts were communicative and accommodating, the house was in wonderful shape with all we needed and we really benefited from the sofa beds in several rooms that allowed partners spare spaces to sleep whilst the mothers were nursing. And the family friendly walk to Chirk Castle topped it all off. We will be back. Thank you so much for everything!
Stayed 4 nights in Dec 2017
Response from VrboOwner on 2 Apr 2020
Hi Leila, Thank you. We're so pleased you enjoyed your stay and look forward to welcoming you at the house again some time in the future! Best wishes Mark

10/10 Excellent

thomas j.

Amazing weekend in New Hall
Just returned from a great weekend in New Hall! The hall is great and is bigger that the pictures suggest. Lovely get away for a family birthday. Staff were helpful throughout!
Stayed 2 nights in Sep 2017

10/10 Excellent

Jane B.

Great for a big family gathering
Stayed 4 nights at the end of May. Very spacious accommodation, bedrooms and bathrooms arranged just right for three families with young children and two sets of grandparents. Careful supervision was needed in the garden with two large ponds, but there was plenty of room for the children to run around and play. Accommodation was very spacious, clean and well equipped, and the housekeepers friendly, helpful and flexible. Weather was brilliant.

10/10 Excellent

Sarah B.

An amazing property, great place to relax with friends.
The property was excellent, we had a great weekend, lots of room. Fourteen couples eating, drinking & relaxing. The key lady was lovely, really helpful & friendly. The garden is a little over grown but very pretty.
Stayed 2 nights in Jun 2017

10/10 Excellent

Angela S.

Our overall impression of the house was 'fabulous' plenty of room for 10 adults & 8 children.
On arrival Joanne was there to meet us and show us round. She explained that heating hadn't been on due to an oil leak but we could use as much fire wood as we needed. It did take a while for the house to warms up but once it did it was cost for its size. The AGA was fantastic for cooking on and in. The kitchen was a bit on the snug side for us and we really could have done with a larger fridge and a drinks chiller. We didn't have hot water but again Joanne couldn't have been more helpful! The kids absolutely loved the outdoor space and the freedom of plenty of rooms inside too. We took a PlayStation for dance & sports games and the lounge is bigger than it looks on the photos! We stayed for 3 nights and hoped to BBQ on one but the BBQ at the house was really too small and there wasn't any charcoal that I could see even though I'd been told there would be some. But it wasn't a problem we found a lovely farm shop and did an indoor BBQ on the AGA instead. The beds were really comfy and large and even though the bathroom set up was a little quirky we got by. Victor the horse was a hit with the kids too! A really lovely isolated location and would recommend to others looking for a large house to hang out in and to explore the local area.
Stayed 3 nights in Apr 2017

10/10 Excellent

Sorcha M.

Perfect rural retreat!
Booked this as a Christmas retreat for a group of friends and were absolutely delighted with the house. Location was easy to get to with just the right balance of rural retreat in the country, with convenience of walking to the local pub. The house is big enough for a large group to fit comfortably with every bedroom an excellent size and plenty of bathrooms. With welcoming and flexible owners, it really makes for an easy, relaxed and enjoyable stay. I would recommend to anyone. Thank you!