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Reviews of La Quinta Inn & Suites by Wyndham Yakima Downtown

2.5 out of 5
La Quinta Inn & Suites by Wyndham Yakima Downtown
1001 E Staff Sgt Pendleton Way, Yakima, WA

Reviews

7.8

Good

Rating 10 - Excellent. 186 out of 442 reviews" "
Rating 8 - Good. 122 out of 442 reviews" "
Rating 6 - Okay. 63 out of 442 reviews" "
Rating 4 - Poor. 33 out of 442 reviews" "
Rating 2 - Terrible. 38 out of 442 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tisha, Lethbridge

Liked: Staff & service, amenities, property conditions & facilities
Nicely renovated!!!
Stayed 3 nights in May 2024
Response from Louis G on 21 May 2024
Dear Tisha:We are so happy we exceeded your expectations with our renovated hotel, Modern, clean and comfortable.

10/10 Excellent

Jeri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great. Front desk was very helpful.
Stayed 2 nights in May 2024
Response from Louis G on 20 May 2024
Dear Jeri:Thank you so much for your wonderful feedback, we will continue on the road of excellence, offering our guests the best customer service.Thanks

8/10 Good

Adrienne

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The couch bed in our room had a bend to it amd was uncomfortable for 1 adult. Had to sleep opposited end of the bed due to the bend
Stayed 1 night in May 2024
Response from Louis G on 20 May 2024
Dear Adrienne:Thank you for letting us know about the issue experienced during your stay, we looked into it and we assure you it has been taken care of.thank you for staying with us.

10/10 Excellent

Cheryll

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and comfortable. We enjoyed our stay!
Stayed 1 night in May 2024
Response from Louis G on 20 May 2024
Dear Cheryll:Thank you so much for sharing your experience about your stay with us, we appreciate it and we are glad your stay was a wonderful one.thanks again for your review.

10/10 Excellent

Jessica, tekoa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room amazing staff and just all together good time
Stayed 1 night in May 2024
Response from Louis G on 20 May 2024
Dear Jessica:Thank you so much for the feedback, we are so happy you had a great stay and enjoyed all of our amenities. we are delighted we exceeded your expectations.

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were great, newly remodeled so all was well done. Staff was friendly, and the fitness room equipment was all brand new…loved it!
Stayed 1 night in May 2024
Response from Louis G on 15 May 2024
Dear Sonia:Thank you so much for your kind review, we are so delighted that you enjoyed your stay and loved our renovated rooms.

10/10 Excellent

Gurinder, Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, renovated, clean and super friendly staff.
Stayed 1 night in May 2024
Response from LouisG on 12 May 2024
dear Gurinder:thank you so much for your review and rating, we appreciate it!, Thanks

8/10 Good

Lisa

Disliked: Property conditions & facilities
the coffee maker in the room was broken and wouldn't close properly. I called the front desk in the morning. It was mother's day and this outting was a treat to myself. I was told that there was nothing they could do to help me. I asked if they could borrow one from an empty room and they told me no as the maintenance man usually does that and "it's his day off." I was told to come downstairs and get coffee. A hotel is supposed to specialize in customer service and this was the worst customer service I've experienced.
Stayed 1 night in May 2024
Response from Louis G on 16 May 2024
Dear Lisa:Thank you so much for letting us know about your experience during your recent stay. I am very sorry that you got to go through those hassles due to the malfunction of the coffee maker and the poor service you received when you brought this to our attention and I assure you this is not the way we operate, I apologize for everything.

4/10 Poor

Scott

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Louis G on 12 May 2024
Dear Scott:we are sorry that we did not meet your expectations. we apologize for any issues encountered during your stay.

6/10 Okay

Scott

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff was horrible. The room was nice minus the fault going off in the fire alarm room all night. It was nicely remodeled but the staff including the manager was horrible. I asked to speak with the manager and was told he could not be bothered with customer complaints.
Stayed 1 night in Apr 2024
Response from Louis G on 12 May 2024
Dear Scott:I am sorry that you had issues during your stay at our establishment and for your review it looked like they were not addressed properly. We apologize for that. I am appalled you were told the manager was not available, I assure you we will retrain our front desk and take the proper measure so this doesn't happen again to other guests.

8/10 Good

Wendy

Travelled with family
Very pleased with the room and the breakfast was great ! Staff very nice. Would stay again
Stayed 2 nights in May 2024
Response from Louis G on 5 May 2024
Dear Wendy:thank you so much for your feedback, we are very pleased that you had a great stay and that you got to enjoy our delicious breakfast and the room exceeded your expectations, we are looking forward to seeing you again when visiting the 300 days of sunshine city of Yakima.

4/10 Poor

Sh-nia

Stayed 7 nights in Apr 2024

8/10 Good

Marsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a one-night stay in a hurry and there was room here at a reasonable price. The hotel feels like new inside as it has been remodeled and is now a La Quinta. We had a good stay. It's not overly fancy but very tasteful. The bed was wonderful for me, cozy and a bit softer than my husband likes. It had everything we needed. The room felt clean and safe. Our truck was safe too in the fenced lot. I would stay here again.
Stayed 1 night in Apr 2024
Response from Louis G on 30 Apr 2024
Dear Marsha, Thank you so much for sharing your experience at our hotel. We are glad you found our hotel of great value and that you get to enjoyed our beautiful, clean, mder and comfortable rooms. we hope to seeing you and your family soon when travelling to Sunny Yakima!

8/10 Good

Cara, Hilo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a long layover in Seattle (mid-night to 11:00am) so we needed a place to spend the night. This hotel fit the bill, not too pricy, transportation to and from the airport provided, and free breakfast. It is an older hotel, but was clean. Staff was friendly. We have stayed here 2 other times.
Stayed 5 nights in Apr 2024
Response from Louis G on 29 Apr 2024
Dear Cara:Thank you for finding our hotel of great value

10/10 Excellent

Shivakumar

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Shower was very bad. Water did not have any pressure at all. Yakima a Shower was painful because of low pressure and not hot water.
Stayed 1 night in Apr 2024
Response from Louis G on 29 Apr 2024
Dear Shivakumar:thank you for your feedback, we apologize for the issues encountered during your stay, your message had been passed along to our Maintenance Department. we appreciate you letting us know about it.thank you again!

8/10 Good

Jennifer

For price it worked
Stayed 1 night in Apr 2024
Response from Louis G on 19 Apr 2024
Dear Jennifer:thank you so much for your feedback we appreciate that our competitive rates were of your liking and we are happy we met your expectations

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the 24 hour pool. They were finishing their remodel. Light and airy. Friends staff. Great choices at breakfast.
Stayed 1 night in Apr 2024
Response from Louis G on 17 Apr 2024
dear jessica:thank you so much for your feedback. I am so delighted that we met your expectations and that you enjoyed our amenities. Thank you again for your feedback!

10/10 Excellent

Crystal

Stayed 1 night in Apr 2024
Response from Louis G on 5 May 2024
Dear Crystal:thank you for your wonderful rating, we appreciate it!

8/10 Good

TIFFANY

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is currently under construction and there was a name change so those things threw me off as I was attempting to find the hotel. Due to the renovations the inside is very nice and clean! The outside is under construction so the noise level in the morning was higher though not to the point you couldn’t rest. We didn’t experience a lot of interaction with the staff other than checking in or out. It was the typical stuff though we can’t say they were overly friendly or welcoming, just the ordinary taking your card and telling us about breakfast hours. We were offered a selection between the first or third floor though we were not aware the first floor is more like the basement and the check in area is actually the second floor. Overall a good stay and would go back due to the location being in close proximity to where we needed to go
Stayed 1 night in Apr 2024
Response from LouisG on 15 Apr 2024
Dear Tiffany:Thank you for the opportunity to serve you during your stay. We will become La Quinta by Wyndham Yakima soon and we hope to see you again when visiting Yakima.

10/10 Excellent

Gonzalo, Fresno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This rate is for La Quinta, that’s the new company
Stayed 2 nights in Mar 2024
Response from Louis G on 9 Apr 2024
Dear Gonzalo:Thank you so much for your feedback. we appreciate it

8/10 Good

katheryn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Easy, clean and comfy!
Stayed 2 nights in Apr 2024
Response from Louis G on 8 Apr 2024
Dear Katheryn:Thank you so much for your feedback, we are happy t announce we are becoming La Quinta Inn very soon!

8/10 Good

Jamie

Travelled with family
Liked: Amenities
They’re was a remolding in progress however the rooms were neat and clean and I’d go again
Stayed 1 night in Apr 2024
Response from LouisG on 7 Apr 2024
Dear Jamie:Thank you so much for your feedback. We are so delighted our renovated rooms exceeded your expectations and we are looking forward to have you as our guest soon.

6/10 Okay

Tina

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We booked through Expedia and were not aware The property was under construction, until we got there. The staff were very understanding, and did everything they could for us. The new rooms are very nice. The indoor, heated pool was amazing!!
Stayed 2 nights in Apr 2024
Response from LouisG on 7 Apr 2024
Dear Tina:Thank you for sharing your experience about your stay, we are happy you get to enjoy our 24 hour indoor pool and hottub as well as our renovated rooms. Thank you again!

8/10 Good

Michael

Stayed 1 night in Apr 2024
Response from Louis G on 29 Apr 2024
Dear Michael:Thank you so much for your rating, We appreciate it!

4/10 Poor

Sam

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Louis G on 7 Apr 2024
Dear Sam:Thank you for your rating, it looks like we did not meet your expectations and we apologize for that!

10/10 Excellent

Randy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms, 24 hr pool and hot tub is really nice
Stayed 3 nights in Mar 2024
Response from LouisG on 30 Mar 2024
Dear Randy:Thank you so much for your wonderful review, we are so delighted we exceeded your expectations. We're glad you enjoy our renovated rooms pool and hot tub.thanks!

4/10 Poor

trisha

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Currently under renovation, construction was loud. I feel like a discount of some sort on rooms during this period should be offered. The Customer service check in was not friendly or welcoming. Pool was open which was great and complimentary breakfast was nice.
Stayed 1 night in Mar 2024
Response from Louis G on 29 Mar 2024
Dear Trisha:thank you for your review, I apologize for the issues encountered during your stay due to our renovation efforts. We are working really hard to provide our guests with a new modern, clean and comfortable place to stay, we are almost there, we will become La Quinta by Wyndham yakima.

2/10 Terrible

Elzbieta, Bonney Lake

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was under construction without any notice to anyone that already had a reservation. This hotel is also no longer called Ramada but LaQuinta, this too was not provided to us prior to our arrival.
Stayed 2 nights in Mar 2024
Response from LouisG on 28 Mar 2024
Dear Elzbieta:thank you so much for your feedback, we appreciate your input. I apologize for the issues encountered during your stay, we are working really hard to make sure future guests do not run into those kind of issues.

6/10 Okay

Shannon

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Louis G on 28 Mar 2024
Thank you for your rating

6/10 Okay

Matthew

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Louis G on 28 Mar 2024
Thank you for your rating

4/10 Poor

Rica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were not aware that the hotel was under construction. Housekeeping did not even come to our room once during our visit, not even to pick up trash, clean the room, or give us new towels. Psrking was terrible due to the construction. I was afraid I would run over some nails or that something would fall on my car. The complimentary breakfast was decent and we were happy about that.
Stayed 2 nights in Mar 2024
Response from Louis G on 28 Mar 2024
Dear Rica:Thank you for your feedback. we would like to apologize for the issues you encountered during your stay due to our renovation efforts. We assured you that during this process the safety of our guests and staff is our number 1 priority.

8/10 Good

rocio

Stayed 1 night in Mar 2024
Response from Louis G on 15 Apr 2024
Dear Rocio,thank you for your feedback, we appreciate it!

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from LouisG on 23 Mar 2024
Dear Summer:Thank you so much for your rating, I am happy you had a great stay with us. Thank you for your understanding during our final phase of renovation. we are happy to announce that next month we will become La Quinta Inn and we will happy to see you againg when travelling to Yakima.

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities
Could not find the property. It had closed and was La Quinta, a d was closed for renovations!
Stayed 1 night in Mar 2024
Response from LouisG on 19 Mar 2024
Dear Jamie:Thank you for your feedback, I am really sorry that your experience with us was not a good one due to renovations. I understand how frustrated you felt thinking we were closed but I am happy to let you know that we are finalizing our renovations and very soon we will become La Quinta, a fully renovated fresh and modern hotel

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Lousi G on 7 Apr 2024
Dear David:Thank you so much for your rating. we really appreciate it!!!

2/10 Terrible

Katie

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Property under construction which woke me up at 7am! Construction literally at my door. No mention of construction at booking. Gym closed due to construction. Could not get any hot water in the shower. Name of hotel changed so I drove around looking for it. Had to call and staff confirmed name of hotel. Horrible experience.
Stayed 1 night in Mar 2024
Response from Louis G on 2 Apr 2024
Dear Katie:We want to apologize for the horrible experience you had at our hotel due to our renovation efforts. We will definitely look into those issues regarding the construction and the hot water. We apologize again and I want make sure you know that your feedback it is very important to us!

4/10 Poor

Julianne

Travelled with group
Disliked: Property conditions & facilities
Property under construction and created poor facilities. Pool water was cloudy and disgusting, like it was not properly maintained. Desk staff courtesy, manager rude and unprofessional.
Stayed 4 nights in Mar 2024
Response from Louis G on 13 Mar 2024
Dear Julianne:Thank you so much for your valuable feedback, "It is very important to us" We apologize for the issues you encountered during your stay, we understand that going through renovations is a big hassle for guests and staff as well, but we are happy to inform you that we're on the final phase of renovation and we will become "La Quinta Inn" by Wyndham with completely renovated, fresh and modern hotel. I can't thank you enough for your feedback.

10/10 Excellent

lupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with children. Nice remodel!
Stayed 1 night in Mar 2024
Response from LouisG on 11 Mar 2024
Dear Lupe:thank you so much for letting us know that you had a great experience during your stay at our hotel and I am delighted we exceeded your expectations.

10/10 Excellent

Rachelle

Travelled with family
Liked: Staff & service
The hotel is undergoing construction so the hallways and lobby are a mess. The front desk clerk at checkin was very polite and friendly. Check in process was easy. The room was very clean, fresh and newly updated. I wasn’t a fan of the sliding bathroom door.
Stayed 1 night in Feb 2024
Response from Louis G on 29 Feb 2024
Dear Rachelle:Thank you so much for your wonderful feedback. we are so happy that had a great stay. We will become La Quinta Inn Yakima very soon!

8/10 Good

Virginia, Walla Walla

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Louis G on 27 Feb 2024
Dear Virginia:Thank you so much for your rating, we appreciate it!

8/10 Good

Mariusz

Business traveller
Stayed 1 night in Feb 2024
Response from LouisG on 25 Feb 2024
Thank you for your response

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from LouisG on 25 Feb 2024
Thank you for your rating

6/10 Okay

Edward

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Louis G on 15 Feb 2024
Thank you for your rating

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, property conditions & facilities
You couldn’t find the property where the hotel was. It was under massive construction. There was scaffolding and debris everywhere even at the front entrance. My mother who is elderly and disabled was with me. It was unsafe we didn’t even end up staying there. And drove straight through the night all the way home, because it was so unsafe there. I would actually like a refund to my credit card.
Stayed 1 night in Feb 2024
Response from LouisG on 13 Feb 2024
Dear Linda:Thank you for your feedback. I am so sorry that you felt our hotel was unsafe but i assure you we are taking the necessary precautions to keep our guests and staff safe during our final phase of renovations, the construction company doing the renovations is very prestigious. We are happy to announce that very soon we will become La Quinta Inn Yakima!

2/10 Terrible

Abelardo

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No elevator the secound night or water in the morning couldnt shower construction going on and wasnt able to sleep in due to all the noise tons of construction supplies everywhere
Stayed 3 nights in Feb 2024
Response from LouisG on 8 Feb 2024
Dear Abelardo:Thank you for your review, I am so sorry that your stay was not satisfactory. We kindly informed all of our guests regarding the elevator repairs and we also offered to help with luggage, I understand this is a hassle and help was available for anyone who needed it. Thanks again for your feedback!

6/10 Okay

Sofia, Jackson

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The service was ok and the place was clean. I just wish we were given heads up that the place was under construction prior booking as it became pretty loud once the crew started to work on the property
Stayed 7 nights in Jan 2024
Response from LouisG on 2 Feb 2024
Dear Sofia:Thank you so much for your feedback, We understand the hassles that comes with renovations, but we are happy to announce that very soon we will become La Quinta Inn, with a modern and comfortable look.

4/10 Poor

Suzanne

Travelled with partner
Disliked: Property conditions & facilities
There was a lot of construction going on. They tripped fire alarm at the time of our check in. It went off again at 10:00 pm and 4:30 am. Needless to say we had a hard tine sleeping.
Stayed 2 nights in Jan 2024
Response from Louis G on 29 Jan 2024
Dear Suzanne:Thank you so much for your feedback, I am so sorry to hear that your stay was not a good one due to renovations going under. I apologize for that and also, I'd like to let you know that we are happy to announce that very soon we will become La Quinta Inn Yakima with fully renovated hotel.

2/10 Terrible

Deserie

Stayed 8 nights in Jan 2024
Response from LouisG on 22 Jan 2024
Dear Deserie:Thank you for your feedback, I understand the frustration of staying in a place going under renovation. We are happy to announce that very soon, we will become La Quinta Inn Yakima fully renovated hotel, modern, clean and comfortable.

4/10 Poor

Wynter

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Open during construction?
When I arrived I thought the place was shut down because of the construction. Even once I went inside I was shocked to see the condition of the lobby. I checked in anyway and was pleasantly surprised to see that my room was brand new. However, the smoke alarm went off repeatedly in the middle of the night leaving me with almost NO SLEEP. They should probably be closed for business during remodeling.
Stayed 2 nights in Jan 2024
Response from Louis G on 16 Jan 2024
Dear Wynter:Thank you so much for your feedback, I understand the frustration of hassles dealing with construction. We are working hard to provide our guests with a beatiful, modern and comfortable product. we are happy to announce that very soon we will become La Quinta Inn, A beautiful fully renovated and modern hotel!

10/10 Excellent

Demauri

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from LouisG on 16 Jan 2024
Dear Demauri:Thank you so much for your feedback! We appreciate it!!!