Banyan Tree hotels in Yangtze River Delta, China

"Always a beautiful place"

"I liked everything about this hotel and my room.. would stay there again and again "

"The location of this property is fantastic. It is near shops, restaurants, walking distance to Yu Gardens, Nanjing Road and an easy taxi to all the other areas. The entire staff was absolutely wonderful and professional! We had a seamless check-in and check out. The bell service and concierge helped us with ordering taxis and storing our luggage. Breakfast buffet staff were friendly and accommodating. We used the pool one evening, and again, staff was very nice. Our room #719 had the perfect view of the tops of Yu Gardens and the lights of some of The Bund buildings! Housekeeping was very thorough and attentive, always replenish water bottle and towel. They checked in with us regularly to see if we needed anything including laundry service. We even experienced a mishap where we accidentally left credit cards in the taxi on our way to the airport. We called the hotel and worked specifically with Zoey Hu at the front desk who was able to recover the credit cards from the taxi driver. What would have been a very stressful situation, Zoey Hu went well above and beyond to save our day. Top notch service!! Thank you, Zoey Hu!!!! I've stayed at this hotel in 2019 and I'm so glad that we chose to stay here again. "

"Great staff close to shopping"

"The property was so clean, staff members always so kind, it was a excellent experience."

"Staff was attentive and very helpful with our needs. Much appreciated."

"It was clean and had a shuttle bus"

"Front desk, doorman, and housekeeper are all very welcoming and friendly. It was true 5 star service for our stay. "

"Very central, great breakfast and clean"