Pool

Reviews of SpringHill Suites by Marriott Yuma

3 out of 5
SpringHill Suites by Marriott Yuma
1825 E 18th St, Yuma, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 184 out of 282 reviews" "
Rating 8 - Good. 78 out of 282 reviews" "
Rating 6 - Okay. 10 out of 282 reviews" "
Rating 4 - Poor. 4 out of 282 reviews" "
Rating 2 - Terrible. 6 out of 282 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Briana, it's wonderful to hear that your stay at the SpringHill Suites by Marriott Yuma met your expectations. Thanks so much for your rating. We hope to welcome you back in the near future.

6/10 Okay

LaShari, Hackensack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 25 Feb 2024
We appreciate the feedback, LaShari.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing
Stayed 3 nights in Feb 2024
Response from Customer Service on 6 Feb 2024
Rose, it sounds like your stay at SpringHill Suites by Marriott Yuma met all your expectations! We appreciate the positive feedback and hope to have the opportunity to host you again soon.

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 22 Jan 2024
Elisa, thank you for your rating! We're thrilled to know you had a wonderful experience at SpringHill Suites by Marriott Yuma. It's our pleasure to serve valued guests like you and we can't wait to welcome you back for another outstanding stay.

10/10 Excellent

William

Business traveller
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan 2024
Thank you for the wonderful rating, William!It's fantastic you enjoyed your time at SpringHill Suites by Marriott Yuma so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Geeat
Stayed 1 night in Jan 2024
Response from Customer Service on 15 Jan 2024
Ryan, it seems like you had a terrific experience at SpringHill Suites by Marriott Yuma. We appreciate your succinct feedback and our team couldn't be happier. We hope to see you again soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 15 Jan 2024
Thanks for the outstanding rating, Christopher!We're delighted your time at SpringHill Suites by Marriott Yuma was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Bill

Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan 2024
Bill, thank you for your five-star rating on Expedia. We're thrilled to know you enjoyed your stay at SpringHill Suites by Marriott Yuma. We hope to welcome you back soon for another memorable experience. Safe travels!

10/10 Excellent

Anna, Quartzsite

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Anna, it's wonderful knowing you had a fantastic stay at the SpringHill Suites by Marriott Yuma. We appreciate the perfect rating and look forward to the opportunity to serve you again for another pleasant visit. Safe travels!

8/10 Good

Cristobal

Liked: Staff & service, property conditions & facilities
Wash the stains on the couch. Offer pillows that are not down filled
Stayed 2 nights in Dec 2023
Response from Customer Service on 27 Dec 2023
Cristobal, thank you for taking the time to share your thoughts. We're glad to hear that your stay at SpringHill Suites by Marriott Yuma was largely positive. We take note of your comments about the furnishings, and we are constantly working to improve our guests' experience. Your feedback about our pillow options is appreciated, and we're looking into ways we can accommodate different preferences. We hope that on your next visit, everything meets your expectations.

8/10 Good

Lyndsay

Liked: Cleanliness, staff & service, property conditions & facilities
The room and hotel were nice, it was in a pretty good location, but the breakfast was not very good.
Stayed 1 night in Dec 2023
Response from Customer Service on 26 Dec 2023
Lyndsay, thank you for taking the time to share your experience at SpringHill Suites by Marriott Yuma. We're glad to hear you appreciated our well-located property and pleasant accommodations. As for breakfast, we're constantly enhancing our offerings based on feedback like yours. We appreciate your insights and hope to welcome you back in the future for a more satisfying meal to start your day.

10/10 Excellent

Anna, Quartzsite

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023
Response from Customer Service on 20 Nov 2023
Anna, thank you for sharing your feedback. We're thrilled to hear that you found SpringHill Suites by Marriott Yuma to be a pleasant destination. We hope to see you again in the near future!

4/10 Poor

Barbara

Stayed 2 nights in Nov 2023
Response from Customer Service on 13 Nov 2023
Barbara, we noticed you recently rated us and it seems we did not meet your expectations. We are committed to providing a satisfactory stay and would appreciate more insights which will help us improve. We sincerely hope you would give us another chance to serve you better.

10/10 Excellent

Ashley and Robby

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 2 nights in Nov 2023
Response from Customer Service on 13 Nov 2023
Thank you for sharing your perfect rating with us, Ashley and Robby!It's wonderful to see how much you appreciated your time at SpringHill Suites by Marriott Yuma! We want everyone to feel right at home at SpringHill Suites by Marriott Yuma. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The fans have it!
We always love a hotel with a fan in the bathroom! The room was spacious and very clean! We will stay here again!
Stayed 1 night in Oct 2023
Response from Customer Service on 9 Oct 2023
Cynthia, it's wonderful to hear that you enjoyed your stay at SpringHill Suites by Marriott Yuma. Our team takes great pride in providing clean and spacious rooms. Knowing you plan to visit us again is the best compliment we can receive. We look forward to welcoming you back.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here. Very nice place. Clean and quiet.
Stayed 1 night in Aug 2023
Response from Customer Service on 22 Aug 2023
Anna, thank you for your wonderful feedback about your visits to SpringHill Suites by Marriott Yuma. Your words highlighting the cleanliness and tranquility of our hotel are greatly appreciated. We're thrilled to be your go-to destination when you're in town and look forward to your next stay with us.

8/10 Good

Marcarty

Liked: Cleanliness, staff & service, property conditions & facilities
Good Stay Overall. Checked in late from work and a late checkout request was denied.
Stayed 1 night in Aug 2023
Response from Customer Service on 21 Aug 2023
Marcarty, it's fantastic that your overall visit to the SpringHill Suites by Marriott Yuma was positive. It's unfortunate when it isn't possible to accommodate requests like late checkouts, and we understand how that may affect your experience. Please be assured that we always strive to serve our guests based on availability and occupancy. Looking forward to having another opportunity to provide an excellent experience for you in the future.

10/10 Excellent

Francisco

Stayed 1 night in Jul 2023
Response from Customer Service on 9 Jul 2023
Francisco, thank you for leaving us a 10 out of 10 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at SpringHill Suites by Marriott Yuma!

10/10 Excellent

Anne

Stayed 1 night in Apr 2023
Response from Customer Service on 3 May 2023
Thank you for sharing, Anne!At SpringHill Suites by Marriott Yuma, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great!
Stayed 1 night in Apr 2023
Response from Customer Service on 2 Apr 2023
Thanks for the fantastic review, Manuel!It's excellent you had such an amazing stay at SpringHill Suites by Marriott Yuma! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

8/10 Good

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Customer Service on 14 Mar 2023
Thanks for the great rating, Belinda!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting SpringHill Suites by Marriott Yuma soon, we'd love to have you back!

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Feb 2023
Response from Customer Service on 26 Feb 2023
Thank you for the 4-star rating, Angela!It's great your time at SpringHill Suites by Marriott Yuma was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are new looking, they had the television turned on. Couch was hard to sit on.
Stayed 1 night in Dec 2022
Response from Customer Service on 5 Jan 2023
Thank you for the lovely review, Anna!It's excellent you enjoyed your time with us so much! We care deeply about the happiness and satisfaction of our guests so we'll address your concerns regarding our furnishings with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Customer Service on 6 Dec 2022
Thank you for the wonderful rating, Robert!It's fantastic you enjoyed your time at SpringHill Suites by Marriott Yuma so much! We look forward to hosting you again soon for another amazing experience!

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2022
Response from Customer Service on 2 Nov 2022
Thank you for the fantastic rating, Adam!It's outstanding you had such a wonderful experience at SpringHill Suites by Marriott Yuma. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in the desert!
Perfect resting spot after a long hot drive. Very convenient location to everything! Quiet location and plenty of free parking!
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. Great location. Would repeat.
The room was clean and looked really nice! Really close to the Yuma mall. The bed felt a little lumpy but overall everything was great!
Stayed 2 nights in Jul 2022

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean great staff
Stayed 3 nights in Jun 2022

4/10 Poor

Lindsay

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is quiet and feels safe, it's convenient to shopping centers and restaurants but the pool area is filthy, I never once saw anyone clean not only the pool but also the chairs around the pool and the tables. The maid only came to clean our room once during our 10 night stay - even after we made a complaint and requested our room gets cleaned.
Stayed 10 nights in May 2022

10/10 Excellent

Priscila

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Breakfast
Stayed 2 nights in May 2022

8/10 Good

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and polite they made are stay very comfortable
Stayed 4 nights in Apr 2022

10/10 Excellent

Kathy

Stayed 7 nights in Mar 2022

8/10 Good

Rick

Stayed 8 nights in Mar 2022

10/10 Excellent

Perla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Great customer service.
Stayed 2 nights in Feb 2022

10/10 Excellent

Randall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and pleasant staff
Stayed 12 nights in Feb 2022

10/10 Excellent

Raylene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will return!
From the minute I walked in the door for check in the experience was a 10! Fast, efficient, courteous check in. Large clean comfortable room was very quiet. Great Breakfast. I will stay again!
Stayed 2 nights in Jan 2022

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Jan 2022

10/10 Excellent

Blanca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay and close to everything. Would definitely stay here again.
Stayed 1 night in Dec 2021
Response from Jackie on 6 Jan 2022
Thank you so much for your feedback. We appreciate your business. We hope to see you again.

10/10 Excellent

Tyrel

Stayed 3 nights in Dec 2021

10/10 Excellent

Scott

Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Robert

Stayed 1 night in Dec 2021

10/10 Excellent

Paislee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Dec 2021

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Edith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was very clean and comfortable to stay in.
Stayed 1 night in Dec 2021

8/10 Good

Lydia

Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanksgiving trip
We were able to get an early check in, we arrived 6 hours earlier than expected! The room was nice and modern, we had a pullout sofa that we didn’t use, the bed was comfy, ac was cold, the shower hot water was hot in an instant, no waiting for hot water! The tv remote either needed new batteries or a newer remote cuz it was a bit difficult to change channels, they also have a feature you can set up on your phone to change channels, which my husband set up and it was fine. Breakfast was eggs and sausage, muffin and bagels. Check in and checkout was a breeze. Will stay here again
Stayed 2 nights in Nov 2021

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful suite!
Quiet room, even next to the elevator. Perfect for me, plenty of room for everything. Convenient location in Yuma, near all kinds of shopping. Quick access to major highways. Friendly staff was very helpful.
Stayed 2 nights in Nov 2021