Zacoalco de Torres Hotels

"I liked this hotel. The scenery of the lake and swimming pools/outdoor areas are spectacular and the meals are first class. Very much an upscale setting and worthy of a corporate event. The staff was very friendly and super accommodating for a couple of changes I needed. The hotel is very well kept for an older-style hotel. Only one complaint: I like a hard mattress, but my bed felt like a rock. I mean, the absolute hardest mattress I have ever slept on."

"The description says they have a temascal and when I got there I asked about it and they said it has been out of comition for years."

"Coffee really needs to be improved. "

"Excellent stay! But almost ruined by the receptionist. She acted like she did not want to be there, but overall an excellent B & B"

"The hotel was great, large rooms with plenty of space for us, excellent breakfasts every day. The pool area is quiet and relaxing. The hotel is close to everything and staff are excellent and very helpful. "

"Nice quiet and peaceful place. I plan on returning."

"I got a suite for a quick getaway with my wife… the air conditioner was not cooling. I reported it along with the shower head that not working properly either. A maintenance guy went to our room to fix the issues. When we got back to our room the room was super hot still but I thought it was because the setting was 34 Celsius on the ac controller ( the maintenance guy left it like that). I lowered it to 23 Celsius and went to bed because it was 4 am already. Next morning we both woke up sweating because the ac in fact did not got fixed. I requested to speak to the manager in turn ( they had a sign with her name) and they told me she doesn’t work on sundays. The rest of the staff did nothing to give me any sort of compensation or alleviate the situation. Bad customer service, and bad property condition."

"Nice clean hotel, friendly staff, great location."

"Súper mal servicio, nunca nadie en las 2 noches que estuve ahí me pudieron solucionar el tema de 2 abitaciones que se tenían que conectar, para mis hijas. "