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Reviews of Grand Hotel Zagreb

4 out of 5
Grand Hotel Zagreb
27 Jankomir, Zagreb

Reviews

9.2

Wonderful

Rating 10 - Excellent. 34 out of 46 reviews" "
Rating 8 - Good. 7 out of 46 reviews" "
Rating 6 - Okay. 2 out of 46 reviews" "
Rating 4 - Poor. 2 out of 46 reviews" "
Rating 2 - Terrible. 1 out of 46 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maryam

Liked: Cleanliness, staff & service
It was a great stay
Stayed 1 night in Apr 2024

8/10 Good

Anwar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel!
New hotel. Everything is clean and brand new. Breakfast ok. Large free parking in front of the hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Hotel
Everything excellent and new. Beautiful short stay. Best breakfast ever. Staff excellent. Only negative is distance from downtown.
Stayed 1 night in Dec 2023

10/10 Excellent

Karin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely wonderful place to stay while visiting Zagreb! It’s a bit outside the center of the city but so worth the extra distance! The facilities, front desk staff, Antonio in the bar, and spa services/staff were excellent! Would definitely recommend!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Aldo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern , clean and a lot of parking space. Easely reachable.
Stayed 1 night in Dec 2023

10/10 Excellent

Mi young

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, clean and comfortable, located in industrial/commercial area about 10 minutes by taxi from old Zagreb area.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, but bed was very hard... Conveniently located next to malls
Stayed 8 nights in Oct 2023

8/10 Good

Goran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No too bad
Only issue I had was that the hotel was a little out of the way. I also was given a room with 2 singles. Even though the hotel looked like it was not too booked they wouldn’t give me a room with a double bed.
Stayed 2 nights in Oct 2023
Response from Grand Hotel Zagreb Team on 16 Oct 2023
Dear Guest,Thank you for your comment.Kind regards,

10/10 Excellent

Jocelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff or the receptionist is very helpful. The hotel itself is clean, huge room. The dining room is huge, breakfast is the best.
Stayed 1 night in Oct 2023
Response from Grand Hotel Zagreb Team on 16 Oct 2023
Dear Guest,Thank you for your comment.Kind regards,

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Zagreb Hotel
Great hotel with nice rooms and an amazing breakfast which was included with our room rate! It’s also conveniently located near a shopping center and not too far from the city.
Stayed 3 nights in Sep 2023
Response from Grand Hotel Zagreb Team on 16 Oct 2023
Dear Guest,Thank you for your comment.Kind regards,

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with a remarkable staff. Breakfast was incredible. The only down side was the shower was a bit of a challenge to maneuver in and out. We are 65 plus. Would definitely stay again!!
Stayed 3 nights in Sep 2023
Response from Grand Hotel Zagreb Team on 16 Oct 2023
Dear Guest,Thank you for your comment.Kind regards,

10/10 Excellent

Gillian

Stayed 1 night in Sep 2023
Response from Grand Hotel Zagreb Team on 16 Oct 2023
Dear Guest,Thank you for your comment.Kind regards,

10/10 Excellent

Phil

Travelled with partner
Very new and modern. Very clean.
Stayed 1 night in Sep 2023
Response from Grand Hotel Zagreb Team on 16 Oct 2023
Dear Guest,Thank you for your comment.Kind regards,

10/10 Excellent

Sandra

Stayed 2 nights in Sep 2023
Response from Grand Hotel Zagreb Team on 16 Oct 2023
Dear Guest,Thank you for your comment.Kind regards,

10/10 Excellent

Marjan

Stayed 2 nights in Sep 2023
Response from Grand Hotel Zagreb Team on 16 Oct 2023
Dear Guest,Thank you for your comment.Kind regards,

10/10 Excellent

Darnell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Stayed 2 nights in Sep 2023
Response from Grand Hotel Zagreb Team on 16 Oct 2023
Dear Guest,Thank you for your comment.Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Grand Hotel Zagreb on 7 Sept 2023
Dear guest,Thank you for your rewiev.Kind regards,

10/10 Excellent

Abad

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. impeccable!! It was worthed the twenty five minutes drive.
Stayed 1 night in Aug 2023
Response from Grand Hotel Zagreb Team on 24 Aug 2023
Dear Abad, we are glad that you have enjoyed your stay with us.Kind regards,

10/10 Excellent

Wojciech

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated hotel. Clean and tidy. Friendly staff. At the back there is logistics hub for lorries which may disturb the night when they reverse. Overall - it’s nice hotel.
Stayed 1 night in Jun 2023
Response from Grand Hotel Zagreb Team on 4 Jul 2023
Dear Wojciech, We would like to thank you for choosing us and for taking your time to share such wonderful feedback. We take pride in putting people first and want to exceed the expectations of our valued guests. We are glad to hear that you enjoyed your stay at hotel. Thank you once again for staying with us and we hope you choose to create more memories here whenever your travels bring you back to Zagreb. Grand Hotel Zagreb Team

10/10 Excellent

Elise, Sheridan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale, modern, clean. Pleasant staff. Awesome breakfast. Nicely out of the way and easy to get to but not walkable to any attractions. As long as you arent looking to be in the middle of the tourist scene I highly recommend staying here.
Response from Grand Hotel Zagreb Team on 7 Jun 2023
We would like to thank you for choosing us and for taking your time to share such wonderful feedback. We take pride in putting people first and want to exceed the expectations of our valued guests. We are glad to hear that you enjoyed your stay at hotel. Thank you once again for staying with us and we hope you choose to create more memories here whenever your travels bring you back to Zagreb.

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and the service is fantastic. The rooms are large, the bathrooms are large and everything is clean. The spa and gym are amazing as well. The thing to keep in mind is that it is about 35 minutes from the city center and there is no public transportation from the hotel to the city center, which means you either rent a car and take a cab. The cab ride one way is between $25 to $35 Euros depending on traffic. If the hotel would offer a shuttle service to the city center twice a day, it would be perfect.
Stayed 5 nights in Apr 2023
Response from Grand Hotel Zagreb on 25 Apr 2023
Dear Mrs. Marcela,Thank you for the wonderful review!We are delighted that you enjoyed your stay at Grand Hotel Zagreb and that you have recognized our effort.We hope that we will have the opportunity to host you again.Best regards,Grand Hotel Zagreb Team

10/10 Excellent

Marshall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new clean hotel, I would definitely stay here again.
Stayed 1 night in Apr 2023
Response from Grand Hotel Zagreb on 25 Apr 2023
Dear Mr. Marshall,Thank you for the wonderful review!We are delighted that you enjoyed your stay at Grand Hotel Zagreb and that you have recognized our effort.We hope that we will have the opportunity to host you again.Best regards,Grand Hotel Zagreb Team

2/10 Terrible

Maciej

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never, never, never again in Grand Joke Zagreb
Never, never again!!! Let's start from the beginning - I asked for a room on the quiet side, I got confirmation that this is not a problem - I got a room side/front street, it was not quiet. There was no iron and ironing board in the entire hotel - after our very firm complaint, they bought it and delivered it to the room. Pillows - drama, hard and artificial, not possible to sleep o them- probably the cheapest range that can be found on the market. Waiter service - people without any experience, as if they were taken from a street round-up. No draft beer in the bar/restaurant. Bar- very small without any atmosphere. Check-out at 10.00!!!!!!!. There was no option for a later check-out - my friend wanted to leave his luggage for storage - the receptionist with disarming honesty said that he can't do it because there is no room to store luggage. Breakfast - really nothing special, very basic. The car park is a public, huge car park where cars of employees from companies that are around the hotel are parked - it is not a guarded hotel parking. And finally, the best - all these attractions for only 200 EUR per night. I have a very strong recommendation - change the name of the hotel to Grand Joke Zagreb because it's the biggest negative Joke I've had for last several years, sleeping in hundreds of hotels in Europe.
Stayed 2 nights in Apr 2023
Response from Grand Hotel Zagreb Team on 25 Apr 2023
Dear Mr. Maciej,We recognize your time is valuable and appreciate the feedback you have provided. In order to better uphold our commitment to deliver exceptional service to every guest, we have shared your feedback with all team members. We will work to improve overall experience. We hope you choose to stay with us again when your travels bring you back to the area.Best regards,Grand Hotel Zagreb Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Cedric

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Leider unzufrieden mit dem Hotel! Der Pool war kalt der „Jakuzi/Whirlpool“ war nur ein verbundenes Becken mit dem selben kaltem Wasser und Sitzmöglichkeit. Die Benutzung der Sauen welcher ein Grund für die Buchung des Hotels war sind leider nur nach Termin kostenpflichtig nutzbar. Die Zimmerreinigung war nicht Zufrieden stellend das Bad wurde nicht richtig geputzt. Es gab keine neue Seife sowie Kaffe!!! Was man bei einem 4 Sterne Hotel durchaus erwarten kann. Für alle Raucher kann ich ebenfalls keine Empfehlung geben, es gibt keine Balkone zum Rauchen. Eine Raucher Lounge gibt es jedoch wirst du abwertend angeschaut wenn du nichts zu essen/trinken bestellst. Man merkt das Hotel versucht mit allen Mitteln nach der Buchung noch weiterhin abzukassieren. Das Frühstück hat uns gefallen. Jedoch werde ich auf meinem nächsten Besuch in Zagreb nicht noch einmal das Hotel besuchen.
Stayed 5 nights in Dec 2023

10/10 Excellent

Laura

Stayed 2 nights in Dec 2023

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023

8/10 Good

Muamer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Det var rigtigt godt
Stayed 3 nights in Nov 2023

6/10 Okay

Halima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Cinzia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ky-Tu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Grand Hotel Zagreb Team on 16 Oct 2023
Dear Guest,Thank you for your comment.Kind regards,

4/10 Poor

FENG-PEI

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
4 stars hotel,but w/o offering kettle at room....shower is not stable for the tempature
Stayed 1 night in Sep 2023
Response from Grand Hotel Zagreb Team on 16 Oct 2023
Dear Guest,Thank you for your comment.Kind regards,

10/10 Excellent

Roland

Stayed 1 night in Sep 2023
Response from Grand Hotel Zagreb Team on 16 Oct 2023
Dear Guest,Thank you for your comment.Kind regards,

10/10 Excellent

Claudia

Stayed 1 night in Sep 2023
Response from Grand Hotel Zagreb Team on 16 Oct 2023
Dear Guest,Thank you for your comment.Kind regards,

10/10 Excellent

Sheba Grace

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 6 nights in Aug 2023
Response from Grand Hotel Zagreb Team on 1 Sept 2023
Dear Sheba,Thank you for your rewiew.Kind regards

10/10 Excellent

Hermann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Grand Hotel Zagreb Team on 21 Aug 2023
Many thanks for your nice comment posted.Truly happy that you had a wonderful stay! Warm welcome back! All the best from Zagreb,

10/10 Excellent

Féthi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très belle hôtel
Nous a nous avons passé une nuit dans cet hôtel tout était nickel, un accueil plus chaleureux aurait rendu le séjour parfait. Dommage que bien que la chambre soit prête avant l'heure du check-in on nous réclame 15 € par tranche d'une heure pour l'avoir. Aussi hôtel très propre, petit déjeuner garni, piscine et spa au top.
Stayed 1 night in Aug 2023
Response from Grand Hotel Zagreb Team on 21 Aug 2023
Many thanks for your nice comment posted here. Truly happy that you had a wonderful stay! Warm welcome back! All the best from Zagreb,

10/10 Excellent

Ali Abdullahi

Stayed 1 night in Jul 2023
Response from Grand Hotel Zagreb on 27 Jul 2023
Thank you

6/10 Okay

Cinzia

Stayed 1 night in Jul 2023
Response from Grand Hotel Zagreb on 21 Jul 2023
Dear Cinzia,Thank you for your comment.

10/10 Excellent

Mohsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Grand Hotel Zagreb Team on 7 Jun 2023
We would like to thank you for choosing us and for taking your time to share such wonderful feedback. We take pride in putting people first and want to exceed the expectations of our valued guests. We are glad to hear that you enjoyed your stay at hotel. Thank you once again for staying with us and we hope you choose to create more memories here whenever your travels bring you back to Zagreb.

8/10 Good

Mario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Colazione buona, materasso eccellente, cuscini scomodi
Stayed 1 night in May 2023
Response from Grand Hotel Zagreb Team on 7 Jun 2023
We would like to thank you for choosing us and for taking your time to share such wonderful feedback. We take pride in putting people first and want to exceed the expectations of our valued guests. We are glad to hear that you enjoyed your stay at hotel. Thank you once again for staying with us and we hope you choose to create more memories here whenever your travels bring you back to Zagreb.

8/10 Good

Riccardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Grand Hotel Zagreb Team on 7 Jun 2023
We would like to thank you for choosing us and for taking your time to share such wonderful feedback. We take pride in putting people first and want to exceed the expectations of our valued guests. We are glad to hear that you enjoyed your stay at hotel. Thank you once again for staying with us and we hope you choose to create more memories here whenever your travels bring you back to Zagreb. Sincerely, Grand Hotel Zagreb Team