Zemrane Holidays

Great location. Great staff. Poor maintenance. Peeling wall paper. Chipped paint in balcony. Loose wardrobe hinges and gaps in caulking in shower resulting in water leaking out

I personally wouldn’t rate this resort as a 5-star establishment as it fell below my expectations. The food was disappointing and the cutlery was not properly cleaned, which raised concerns about hygiene standards. The bed was uncomfortable, and I also found the cleanliness of the room to be below an acceptable standard. On a positive note, the staff were friendly, welcoming and helpful throughout our stay. The resort itself was set in lovely surroundings, with a pleasant layout and atmosphere. Unfortunately, despite these positives, the overall experience did not meet the standards I would expect from a 5-star resort, particularly when it came to food quality, cleanliness and comfort.

It was great experience we like it

Overall I enjoyed the sirayanne but it didn’t come without a few (small) issues. Starting with the positives: very clean, room was great, comfortable beds. Most of the staff were lovely. Food was generally very good. Spa was amazing. Negatives: One staff in particular was rather rude for no reason (front desk). They don’t provide free water at all, and 2 bottles was 14 dollars. The same front desk staff did tell us to “treat the maids well” and we may get free water. We tipped quite generously and didn’t get any, and in a 5 star at this price point in a place where it’s not recommended to drink the tap water it was a bit disappointing. Only other thing was quite a lot of kids. I didn’t realize it wasn’t adults only which is on me, but almost everyone there aside from us had kids with them so if that’s not your thing maybe avoid this one. Overall it was a great property and mostly good.