Best Western Plus Grand Hotel Zhangjiajie

Property class: 4.5

Choose dates to view prices

Consider a stay at Best Western Plus Grand Hotel Zhangjiajie and take advantage of an adjacent golf course, a corner/local shop and shopping on-site. Treat yourself to a manicure/pedicure at the on-site spa. The on-site Chinese cuisine restaurant, Yage Western Restaurant, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a gym.

Reviews

6.6 out of 10

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Deluxe Executive Suite Room

A hotel room with a large bed, a television, a desk, and a window with curtains.

Deluxe Executive Suite Room

  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Superior Executive Suite Room

A hotel room with a sofa, a bed, a TV, a desk, and a large window.

Superior Executive Suite Room

  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Deluxe Panoramic Queen Room

Room

Deluxe Panoramic Queen Room

  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Superior Queen Room

A hotel room with a large bed, bedside table, and a desk.

Superior Queen Room

  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Family Suite

A hotel room with a large bed, a headboard, a desk with a chair, and a window with curtains.

Family Suite

  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Family Suite

A hotel room with a large bed, a sofa, a glass coffee table, and a view of the outdoors through large windows.

Family Suite

  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed
  • Free wired internet

View all photos for Tianmen Mountain View King Room

A hotel room with a large bed, a bedside table with a lamp, a door, and a carpeted floor.

Tianmen Mountain View King Room

  • Sleeps 4
  • 1 Queen Bed
  • Free wired internet

View all photos for Tianmen Mountain View Twin Room

Room

Tianmen Mountain View Twin Room

  • Sleeps 4
  • 2 Single Beds
  • Free wired internet

View all photos for River View Giant Screen Video Room (VIP Video Member + One-click Screen Projection)

A hotel room with a large bed, a sitting area, and a view of mountains through large windows.

River View Giant Screen Video Room (VIP Video Member + One-click Screen Projection)

  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Deluxe Family Friendly Room - with View

A hotel room with two beds, a sofa, and a TV.

Deluxe Family Friendly Room - with View

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free wired internet

View all photos for Triple Room

A hotel room with two beds, a television, a desk, and a mirror.

Triple Room

  • Sleeps 3
  • 3 Single Beds
  • Free wired internet

View all photos for Cloud Tianmen View Light Smart Superior Double Bed Room

A hotel room with a large bed, a desk, a TV, and a view of the city.

Cloud Tianmen View Light Smart Superior Double Bed Room

  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Smart Superior Room (2 Beds)

A modern hotel room with a large bed, a desk, and a view of the city.

Smart Superior Room (2 Beds)

  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Smart Deluxe Room (2 Beds)

A modern hotel room with two beds, a large window, and a wall-mounted TV displaying various content.

Smart Deluxe Room (2 Beds)

  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Tianmen Scenic Light Smart Deluxe Double Bed Room

Room

Tianmen Scenic Light Smart Deluxe Double Bed Room

  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet
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About the area

Located in Yongding, a neighbourhood in Zhangjiajie, Best Western Plus Grand Hotel Zhangjiajie is next to a golf course and near the airport. Zhangjiajie National Forest Park and Wulingyuan Scenic Area reflect the area's natural beauty and area attractions include Tujia Folk Customs Park and Maze. Bailong Elevator and Zhangjiajie Bygone Love Scenic Area are also worth visiting. Visit our Zhangjiajie travel guide
Map
North of Dayong Park, Ziwu Westroad, Zhangjiajie, Hunan, 416680

What's nearby

  • A misty forest with tall, rugged rock formations.
    Zhangjiajie National Forest Park
    25 min drive - 11.5 km
  • Towering limestone karst peaks, dense forest, and misty atmosphere.
    Wulingyuan Scenic Area
    33 min drive - 29.4 km
  • Tujia Folk Customs Park
    8 min drive - 3.4 km
  • Tianmen Mountain Cable Car
    17 min drive - 7.1 km
  • Great Gate at Tianmen Mountain
    56 min drive - 23.3 km

Getting around

  • Zhangjiajie (DYG)
    16 min drive

Restaurants

  • 瑞幸咖啡
    19 min walk
  • Starbucks Coffee (Zhangjiajie Tianmen Central Square Branch)
    4 min drive
  • 汇源食府
    4 min drive
  • No Yeye No Tea
    19 min walk
  • McDonald's (麦当劳)
    4 min drive

About this property

Best Western Plus Grand Hotel Zhangjiajie

  • Luxury hotel near Zhangjiajie National Forest Park
  • Consider a stay at Best Western Plus Grand Hotel Zhangjiajie and take advantage of an adjacent golf course, a corner/local shop and shopping on-site. Treat yourself to a manicure/pedicure at the on-site spa. The on-site Chinese cuisine restaurant, Yage Western Restaurant, offers breakfast, lunch and dinner. In addition to dry cleaning/laundry services and a gym, guests can connect to free in-room WiFi.
  • Other perks include:
    • Free self-parking
    • Breakfast (surcharge), express check-out and express check-in
    • 1 meeting room, multilingual staff and a front desk safe
  • Room features
  • All 150 rooms have comforts, such as premium bedding and pillow menus, in addition to thoughtful touches, such as air conditioning and bathrobes.
  • Extra amenities include:
    • Rainfall showers, free toiletries and hairdryers
    • TVs with cable channels
    • Fridges, daily housekeeping and desks

Similar properties

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  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
9.4 out of 10, Exceptional, 152 reviews
The price is €69
includes taxes & fees
28 Nov - 29 Nov
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Frequently asked questions

Is Best Western Plus Grand Hotel Zhangjiajie pet-friendly?

No, pets are not allowed at this property.

How much is parking at Best Western Plus Grand Hotel Zhangjiajie?

Self-parking is free at this property.

What time is check-in at Best Western Plus Grand Hotel Zhangjiajie?

Check-in begins at 1:00 PM.

What time is check-out at Best Western Plus Grand Hotel Zhangjiajie?

Checkout is at noon.

Where is Best Western Plus Grand Hotel Zhangjiajie located?

Located in Yongding, this luxury hotel is 0.9 mi (1.5 km) from 72 Strange Buildings and within 3 miles (5 km) of Tujia Folk Customs Park and Puguang Temple. Zhangjiajie National Forest Park and Tianmen Mountain Cable Car are also within 6 miles (10 km).

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Reviews

Best Western Plus Grand Hotel Zhangjiajie Reviews

6.6

7.0

Cleanliness

7.2

Location

7.0

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 2 out of 27 reviews
Rating 8 - Good. 11 out of 27 reviews
Rating 6 - Okay. 8 out of 27 reviews
Rating 4 - Poor. 3 out of 27 reviews
Rating 2 - Terrible. 3 out of 27 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff does not speak a word of English. Room has a funny odor. Hotel was very very noisy. I got a wake up call at 6:30am and didn’t request for one.
Stayed 2 nights in Sep 2018
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
No help with english at all Did not want to help and no atm
Stayed 8 nights in Oct 2019
Verified review

6/10 Okay

Liked: Cleanliness
Es war leider sehr kalt, man kann zwar die Temperatur im Zimmer regeln nur bewirkt es nichts. Das Personal hat uns dafür eine extra Heizung ins Zimmer gestellt. Das Frühstück war eher mager und die Lage ist nicht zentral. Das Personal hat kaum englisch gesprochen war aber trotzdem bemüht. 4 Sterne sind es dennoch keine
Stayed 2 nights in Nov 2018
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort
Zero English capability. Hotel and facilities are dated and in poor repair.
Stayed 2 nights in Oct 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nej nej nej

Detta kan aldrig vara ett 4*hotell. Möjligtvis på 90-talet då bilderna förmodligen är tagna. Mattan i rummet var hemsk med massor med stora fläckar. Duschen ofräsch, svart smuts runt kanterna. Hål i sängkläderna. Närområdet en enda stor byggarbetsplats. Långt till allt. Ingen behaglig vistelse här. Bilder finns men då kraschar appen.
Stayed 5 nights in Oct 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

did not like it.

yeah i know its a cheap hotel, should not have high expectations, but this one I was really happy to leave it. noisy outside, smelly, breakfast vomitable (smelly you really don't want to eat there! and mostly chinese options.)
Stayed 2 nights in May 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

I was expecting a bit more English capability since it is a best western chain; asking questions beyond checking in questions was difficult. Also the breakfast is advertised as western but it is not. A very comfortable stay overall.
Stayed 1 night in Oct 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

清潔なホテル

駅や空港からは少し遠いが、清潔で快適なホテル。フロントは英語はあまりできないが、頑張って理解しようとしてくれる。1階のレストランは安くておいしい。
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

nice reasonably priced hotel

overall hotel is good but ac don't work no matter what you do it is set at 26.5 which is way too hot for some people. breakfast is average. for the price it is good except too hot for us to be comfortable.
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Room comfort

Buena ubicacion

Deberia de tener mas pesonal que hable ingles es dificil encontrar a alguien que hable ingles en horarios fueras de oficina
Verified review

6/10 Okay

Disliked: Cleanliness

Nice for an hotel in the middle of the country

The hotel is reasonably good for Zhangjiajie. Not really in the occidental standards because the floor of the room was durty, the joints in the bathroom were black, the plugs falling from the wall but the overall was confortable. The staff doesn't speak english but is really into the service. They ordered us some food on night and tried to understand our needs the best they could. Need a taxi to go to the city center but location is good enough. City center is not the best attraction of this area.
Verified review

6/10 Okay

Liked: Room comfort

Ok... Not Best Westerns Best

I had high expectations for this hotel since Best Western chains are usually pretty nice. Granted it was a decent hotel and the front desk tried to be helpful but spoke no English so communication was difficult. The room and bed was comfortable but the cleanliness could use some work. Especially the carpets were very dirty with stains all over them...but they so give you very nice slippers. The free breakfast was extensive but not very western friendly (not their fault as there aren't many western visitors) and the coffee was terrible. Also I know it's a china thing but there was a lot of cigarette smoke especially in the lobby and it would seep into our room regularly. Overall it was fine for the price but I wouldn't recommend for westerners. Another problem was that the website says they have free airport pickup and drop off which they don't so don't even bother asking, every person gives you a different story. Just take a taxi and don't let the cabbies charge you more than 40rmb. I did like the flower and chocolate on my pillow when we arrived :)
Verified review

6/10 Okay

Unclean

I felt the hotel was not that clean. I felt it was not worth the money.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
就在我大学附近，交通还可以 。早餐不好吃
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very good . more than 5 star for me

I recommend that suite hotel . very nice , very nice size . and service is good , beside subway service . a nice coffee shop just on ground floor , the view is good , very clean , for the price , cant complaint . you can feel you at home .
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, buffet was good, staff friendly. Only manager spoke English. Would be helpful to have someone that could speak or translate to plan activities around the area.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel !! The only problem is too far away from the downtown.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel, not great location, as not much for restaurants around. Staff knew some English, not a lot. Comfortable beds and nice bathrooms
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
深夜にチェックインしましたが、問題はありませんでした。部屋は清潔感があり好感が持てます。ベッドに上にカーネーションが一輪置いてあるなど、細やかな配慮が感じられます。朝食は中華がメインです。
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing customer service.

We stayed in the hotel for three nights. The rooms were good but the shower was blocked and water was spilling into the bathroom. We reported it to the receptions but no one came to clear the blocked shower. No one at reception could speak English and I have to use my basic knowledge in Mandarin to communicate.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

where's my room

Well they could not find my reversation. It was 10:30 at night I was tired got ripped by the taxi. $150RMB. It should have been $50RMB at most Do they gave me a room. $2000RMB for two nights At least I thought it was. Room was great more than I needed. When I checked out I ask for a receipt. Well again no English and was told he did not know what I was charged per night so he could not give me a receipt. I'm sure if I spoke Chinese I would have been given a receipt. So u don't even know what I was charged. We will see If you know Chinese I think it's a great place
Verified review

6/10 Okay

Liked: Room comfort

가족여행으로 머문 4박

가족여행으로 4박을 예약했습니다. 4인실에 조식 포함이라 여기로 예약을했던거였는데, 알고보니 3인실이여서 모든게 다 3인 기준으로 되어있었고, 심지어 조식까지!! 일회용품이나 타월은 가져다 달라고 하니 더 추가로 주어서 상관 없었지만, 조식은 당황스러웠어요 당연히 4인실로 되어 있었던 숙박이였고, 조식도 그렇게 되어 있을꺼라고 생각했는데 첫날에 리셉션에 이야길 했더니 1인분 금액을 달라고 하더라구요 돌아 가는 비행기가 새벽시간라 나머지 1박은 날리는셈 치고 예약한거라 그걸 땡겨와서 먹겠다고 했더니, 우선 첫끼는 호텔측에서 서비스 준다고 했었고, 나머진 다시 이야길 하자길래, 일정을 마치고 저녁에 돌아오니 문제는 없이 해결 되어 있긴 했지만 중국어가 안되어, 의사소통이 안되었다면 많이 당황스러울 수 있는 상황이였어요 그리고 시트는 안갈아주나봐요 침구에 얼룩이 있는걸 봤는데, 그게 그대로 체크아웃할때까지 함께했네요.. 정돈만 해주고 가버렸네요 4박이면 한번쯤은 갈아줄만도 한데.. 그리고 샤워부스에 물이 안내려갔어요 말하기 귀찮아서 욕조 쪽에 있는 샤워기로 씻었네요 그거 말곤 편히 잘 쉬었어요 걍 걍 그저 그랬어요
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel little pricey as far as China goes

It was a very nice hotel overall a little expensive compared to other hotels we had in China. The only problem I had was the main floor restaurant service was not very good wouldn't recommend that. Although the free breakfast on the secound floor was excellent.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Nice Hotel b/w Tianmen and Zhangjiajie Mountain

We stayed in an executive suite and it was very comfy. However if you are going to be at the Zhangjiajie national park area, I would recommend getting a hotel near there. This place is 40 minute bus ride and people don't speak English. Taxi drivers won't turn on the meter and they would ask ridiculously high price. We had to pay 50 RMB to get to the hotel but if you get arrive at the airport before 9:00 PM take the burgundy color minibus to wherever you are going. It's just 12 RMB per person to get to the mountain.
Verified review

6/10 Okay

Stayed 3 nights in Jun 2019