Zradna Hotel Guide - Hotels with Pool in Zradna, Marrakech

"Very rude and unprofessional staff. The AC wasn’t functioning well and most of the time the room was very hot. Room service is very late and not to the standard of the price paid. Misunderstood the booking days and made me pay for an extra night while at checkin I gave them the dates I was supply to stay, when I told them they need to fix it they argued about the new price and when asked for the authorities they wouldn’t call the police and physically blocked me from leaving the premises to call the police. They held my suitcases and passport in my room and did not inform me that I was supposed to checkout on the 19th until I returned from my day out. Overall customer service is very poor and unprofessional, there is no customer satisfaction not the price paid is worth the amenities. Paid similar price at the ritz and had the best ever experience and service. This shows how the hospitality in French managed hotels in Morocco and the customer service in general still lacking and the bureau of tourism should be aware of these issues. I would not recommend this facility to anyone else in the future."

"I love this place a LOT, it’s very clean and well located. Also their staff are very nice and kind people. "

"Good quality hotel, nice facilities for families and good food. A little way out from the medina but just about walkable. Or a short taxi ride. M Street next door has some good eating options if you want to stay close to the hotel and save some money."

"Excellent food Great facilities and a heated main pool. Shame the water park is freezing. Very large site so difficult of You have mobility"

"Excellent location next to Palais de Congres. Restaurants onsite were excellent but no real options within walking distance if you’d like to eat out. Taxi to Guliez is reasonable and numerous, and there’s lots of options there. Likewise to Jemaa el-Fna square and other tourist sites. 10min to MAK airport"

"My wife and I stayed at the Riad Palais des Princesses for a 3 night stay and thoroughly enjoyed our stay. If you are seeking a modern, clinical type of hotel, this isn't for you - it is however for those wanting to step back in time, soak up the atmosphere and ambiance and to do so in beautiful surroundings. From the moment we arrived the staff were superb as we took our seats for our welcoming Moroccon mint tea and they catered for all our needs throughout our stay. The Riad is perfectly located as a starting point to explore the city, close to the main square and souks. Our suite was beautifully arranged with a unique and quirky entrance room leading to the main bedroom suite and bathroom. The roof top terrace also came to good use as a spot to sit out and relax and enjoy the setting sun. Very much enjoyed our stay."

"Great hotel - really enjoyed our time here. WOuld come again. One question what was the scent in the lobby ? very nice. "

"My room was freezing cold. Unfortunately the radiator from 1920 didn’t work. The engineer made 4 trips with different tools at 11:00 at night but still couldn’t get it to work. I slept in my clothes. The shower was lovely but seriously flooded the bathroom with 3 inches of water. My chicken dinner at the Asian restaurant was undercooked which is a recipe for serious illness and rice was $15 extra. Not great value for your money. .the security was oppressive until I understood why and then it was much appreciated. The comped my drink but still "

"Solid. Dated. But solid. "