All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff was very friendly and attentive. But the beds and pillows were not very confortable and they moved. Besides that the hotel has a great location. The breakfast was adequate. In overall good hotel for the price.
Yolanda
Stayed 2 nights in May 2024
Response from Matthias Sutter, General Manager on 5 May 2024
Dear Guest Thank you for the brief but infomative review. I have taken the liberty to share your comments with our Housekeeping team.
Great hotel with excellent staff. Everyone were really king and we even received our room a couple of hours before the check in time
Mahor
Stayed 1 night in May 2024
Response from Matthias Sutter, General Manager on 5 May 2024
Dear GuestThank you very much for finding the time to comment your stay and I am pleased that you have thoroughly enjoyed it.
10/10 Excellent
Thomas
21 Apr 2024
Fantastic property and staff. Very clean and quiet. Steps from trams. Near Bahnhofstraße, but not on it which is perfect.
We didn't eat on-site.
Thomas
Stayed 3 nights in Apr 2024
Response from Matthias Sutter, General Manager on 24 Apr 2024
Dear Guest Thank you for your lovely review and the 5 star score you gave us.Please try our pop-up "Moules & Frites" next time in the Bar Restaurant Glogge Egge.
Great location. Little bit expensive. Very helpful and friendly staff
Shalin
Stayed 1 night in Apr 2024
Response from Matthias Sutter, General Manager on 24 Apr 2024
Dear GuestWe thank you for pointing out the friendly staff and we hope to see you again soon.
6/10 Okay
Ghada Hassan
Travelled with family
20 Apr 2024
Liked: Cleanliness, staff & service
I paid a very high rate for a quality similar to that offered by an economy hotel. None of my perks were even respected or taken into consideration. The room was so basic and lacked any character whatsoever.
My advice is: never take a luxury hotel for a one night stay. Totally not worth it!
Ghada Hassan
Stayed 1 night in Apr 2024
Response from Matthias Sutter, General Manager on 24 Apr 2024
Dear GuestWe are very sorry that you did not enjoy all aspects of your experience. We do hope to welcome you back to our hotel for a future stay, giving us the opportunity to restore your faith in our hotel.
10/10 Excellent
James
14 Apr 2024
James
Stayed 6 nights in Apr 2024
Response from Matthias Sutter, General Manager on 5 May 2024
Dear Guest Thank you for awarding us your top score.
Very Central close to restaurants, shopping, Harbour and 15min walk to the train station. Enjoyed our stay. Good choice of hot and cold breakfast options.
Originally we had booked two twin beds and needed extra bed for our son. They literally arranged the room with extra bed ready within 10 mins.
Definitely will come back to this Hotel in the future.
Satpal
Stayed 4 nights in Feb 2024
Response from Matthias Sutter, General Manager on 27 Mar 2024
Dear SatpalWe are delighted to read that you enjoyed your time with us and hope to see you soon again.We thank you for pointing out your great satisfaction.
Very centrally located amd walkable to all destinations! A little worn out but extremely clean with upgraded bathrooms and friendly staff. Breakfast was delicious as well. Even though the room was a little small (I thought I booked a bigger one for myself and my husband as my daughter was supposed to get smaller one) but very very bright what we were very happy about. I would definitely stay there again
Barry
Stayed 1 night in Feb 2024
Response from Matthias Sutter, General Manager on 25 Feb 2024
Dear Guest I am glad to read that the majority of your stay was a positive experience. We hope to see you again soon.
Response from Matthias Sutter, General Manager on 26 Feb 2024
Dear Aline Thanks for mentioning the staff, they work hard to deliver a friendly and professional service and it makes me very proud to see all their hard work mentioned in many reviews.
We arrived and was greeted lovely. Perhaps not explained our VIP status correctly!! As we were under the impression we were given the free drinks at the hotel.. NOT at the casino?? All a bit odd!! We were asked if we anted casino but NOT told drinks would be there .. we were also NOT offered free room upgrade
cathryn
Stayed 2 nights in Feb 2024
Response from Matthias Sutter, General Manager on 3 Mar 2024
Dear CathrynThank you very much for your open words, they give us the opportunity to recognize weaknesses and make improvements for the benefit of our guests.
10/10 Excellent
Bo
18 Jan 2024
Bo
Stayed 3 nights in Jan 2024
Response from Matthias Sutter, General Manager on 27 Mar 2024
Dear BoThank you for your lovely review and the 5 star score you gave us.
10/10 Excellent
mercedes
9 Jan 2024
mercedes
Stayed 4 nights in Jan 2024
Response from Matthias Sutter, General Manager on 22 Jan 2024
Dear guestThank you for recommending us! I am so glad you enjoyed your stay with us, and that everything met your needs. -We look forward to welcoming you back to the Glockenhof sometime very soon.
It was good, room was basic but had everything we needed, staff were extremely friendly and breakfast was also good. Location is fantastic, ten minutes walking from station and right in the middle of all the shops, but was also quiete.
Monica
Stayed 2 nights in Dec 2023
Response from Matthias Sutter, General Manager on 22 Jan 2024
Dear guestThank you for reviewing Glockenhof following your stay. I am delighted that you enjoyed so many aspects of your stay with us. Please do come and see us again soon.
4/10 Poor
Elena
Travelled with family, Travelled with family and small children, Travelled with partner
29 Dec 2023
Liked: Cleanliness, staff & service
Hotel is located in a central area next to the shopping. Breakfast was wonderful and staff was very accommodating. Beds were way below par, my living room sofa is more comfortable than the bed we slept in. The biggest drawback is the see thorough bathroom walls, it’s completely open glass separated area. We couldn’t take shower or bath with kids staying in the same room and every time I need to change I had to scram myself in a very tight toilet space which was the only private area. I can see how I could enjoy this space being just the two of us but it’s completely family unfriendly. If you are traveling as a couple it could be a great stay.
Elena
Stayed 2 nights in Dec 2023
Response from Matthias Sutter, General Manager on 22 Jan 2024
Dear guestThank you very much for taking the time to post your review. I am truly saddened to hear about the disappointing experience you encountered while being our guest. For a room with closed bathrooms we recommend our style category (but unfortunately just for max. 3 persons). For the other categories we can always cover the bathrooms with a curtain on request.I hope it will not discourage you from staying with us again.
Wonderful location. Nice room for family except lighting for bathroom lights the entire room which isn’t great at night
Robyn
Stayed 1 night in Dec 2023
Response from Matthias Sutter, General Manager on 21 Jan 2024
Dear guestHello and thank you for taking the time to provide a feedback regarding your recent stay with us.Many thanks for your observations, we will take on board your positive and your constructive points to make our hotel even better. For your next stay we recomment a room in the style category with closed bathrooms.
Response from Matthias Sutter, General Manager on 21 Jan 2024
Dear guestThank you for your kind comments and for taking time to give us some feedback. We look forward to welcoming you back to the Glockenhof sometime very soon.
Great location. Staff were friendly and polite. The breakfast was delicious. There is a cozy outdoor area to have drinks also. The rooms are clean and well appointed.
Nikki
Stayed 2 nights in Dec 2023
Response from Matthias Sutter, General Manager on 18 Dec 2023
Dear guestThank you for your lovely review and the 5 star score you gave us. We hope to have an opportunity of hosting you again soon
10/10 Excellent
Mazin
6 Dec 2023
Mazin
Stayed 2 nights in Dec 2023
Response from Matthias Sutter, General Manager on 21 Jan 2024
Dear guestThank you for your short but superb review. We are glad you enjoyed a memorable stay with us. I hope there are many more visits to come
Way below 4* class. I'm allergic to air-blowing heating. So I picked this hotel with radiator heating which was broken. They briught a cheap portable radiator heater which took 2 hours for the room to get wormed. I did not get any service other than lip service.
Fantastic hotel in perfect location in the city. Staff were great and the rooms were fabulous too.
Angela
Stayed 1 night in Nov 2023
Response from Matthias Sutter, General Manager on 18 Dec 2023
Dear guestThank you for your lovely review and the 5 star score you gave us. I am so glad you enjoyed your stay with us, and that everything met your needs. Hopefully we have the opportunity to welcoming you back real soon.
Response from Matthias Sutter, General Manager on 18 Dec 2023
Dear guestThank you for completing the review regarding your recent stay with us at our property. I was very pleased to hear that you enjoyed your stay with us and we hope to welcoming you back in the future
I was shown the tiniest room ever, that slept 2. However, I booked a "family room" that slept four. After going back to front desk, I was show another room equally as inadequate for our booking. They refused to refund the room, that was book minutes before on hotels.com.
We did not stay here and moved our hotel to the Marriot--incredibly wonderful decision.
Andrew
Stayed 2 nights in Nov 2023
Response from Matthias Sutter, General Manager on 18 Dec 2023
Dear guestWe are saddened to hear your comments about our hospitality and service. After offering you an upgrade to several higher categories but unfortunately non of the rooms appealed to you. But please feel free to contact me at your convenience by email at : matthias.sutter@glockenhof.ch
10/10 Excellent
Yong
12 Nov 2023
Yong
Stayed 2 nights in Nov 2023
Response from Matthias Sutter, General Manager on 18 Dec 2023
Dear guestThank you for your review on Expedia. We are delighted to read that you enjoyed your time with us and hope to see you soon again
This is a great hotel, very well situated, it’s super clean, the breakfast is fantastic with a good choice of items.
The staff are friendly and the room was kept immaculately.
I would certainly stay here again.
Julian Howarth
Stayed 3 nights in Oct 2023
Response from Matthias Sutter, General Manager on 28 Nov 2023
Dear guestThank you for your review on Expedia. We are delighted to read that you enjoyed your time with us and hope to see you soon again.
The hotel was clean and comfortable. The train station was easily accesible from the train station and within walking distance to the river. The free breakfast was very convenient and tasty.
Cristina
Stayed 5 nights in Oct 2023
Response from Matthias Sutter, General Manager on 31 Oct 2023
Dear guestIt was a true pleasure reading your feedback. I hope there are many more visits to come.
we had to switch our originally hotel to Glockenhof and stayed there 3 nights, - very nice hotel, wonderful service, tasty breakfast. Across from supermarket and very close to center, very convinient location. If we ever come back to Zurich, we'll stay here again.
Verified traveller
Stayed 3 nights in Oct 2023
Response from Matthias Sutter, General Manager on 22 Oct 2023
Dear guestThank you for your positive feedback which we greatly appreciate. We are glad that we were able to turn a negative experience into a positive one. -We all look forward to giving you a warm welcome back again.
Excellent property. We really enjoyed our stay here. Beautiful building with very modern rooms. Our stay came with the breakfast buffet. Nothing overly elaborate but had all the essentials to get your day started.
The hotel was a 10 min walk from Zurich HB and a 1 min walk to Bahnhofstrasse and the tram. Lake Zurich was a 10-15 min walk right down Bahnhofstrasse. You are surrounded by hundreds of restaurants and retail stores. There is also a coop mini market just across the street. Great loacation and would not hesitate to stay here again.
Raj
Stayed 2 nights in Oct 2023
Response from Matthias Sutter, General Manager on 22 Oct 2023
Dear guestThank you for recommending us! -I am so glad you enjoyed your stay with us, and that everything met your needs. We are looking forward to be of service to you in the near future.
6/10 Okay
Austin
Travelled with partner
13 Oct 2023
Liked: Cleanliness
Quite an expensive area to stay.
Austin
Stayed 2 nights in Sep 2023
Response from Matthias Sutter, General Manager on 22 Oct 2023
Dear guestThank you for taking the time to leave a review. We have taken your suggestions on board and maybe in the future you will find that we have pushed our standards higher to meet your needs better.
great location, walking distance to everywhere.
friendly staff.
Feng
Stayed 2 nights in Oct 2023
Response from Matthias Sutter, General Manager on 22 Oct 2023
Dear guestMany thanks for sharing these kind words with a wider community. We are hoping that we have now become a top choice for you whenever you visit Zurich
Response from Matthias Sutter, General Manager on 22 Oct 2023
Dear guestThank you for taking the time to leave us such a lovely and useful feedback. We are delighted that you have been pleased with all our facilities and our service. Hopefully we have the opportunity to welcoming you back real soon.
Response from Matthias Sutter, General Manager on 22 Oct 2023
Dear guestThank you for your lovely review and the 5 star score you gave us. We are glad you enjoyed a memorable stay with us. We hope to see you again soon.
Mario was awesome, staff in general was very nice. Breakfast was good. Close to tram and main train station.
Timothy
Stayed 2 nights in Sep 2023
Response from Matthias Sutter, General Manager on 4 Oct 2023
Dear guestThank you for your lovely review and the 5 star score you gave us. I will pass on your kind words to Mario and the team. We look forward to welcoming you back to the Glockenhof sometime very soon.