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This is an ok hotel, the best part is the location because it’s so close to the canal and lots of restaurants. The rooms are a bit strange in terms of design but the biggest concern is with the cleanliness. I watched a cleaning lady clean basically everything in the room next to the theatre with the same cloth and we had stains on our comforter.
Ashley
Stayed 1 night in Apr 2024
Response from Ruby Mimi Team on 2 May 2024
Hey Ashley, thanks so much for taking the time to share your thoughts about your stay at Ruby Mimi. We're very glad that you liked our central location in the middle of the vibrant Zurich city life. However, we're very sorry to hear that your room wasn't as clean as it should have been. We absolutely agree that this shouldn't have happened and will be looking into it with our housekeeping team at Ruby Mimi. We really appreciate you taking the time to let us know, as cleanliness and comfort is a priority in all of our hotels. We hope you'll give us another chance some time. Your Ruby Mimi Team
Affordable price. Excellent location. Cozy room is small but it’s clean. Bed and Pillows are comfy. Friendly Customer Service. Walkable to the most of important places. We’ll be back
Beautiful hotel and fantastic location. The hotel is nicely designed and really cool. Love the movie at 8 every evening. Room was gorgeous too (but missing a fridge unfortunately). Other than that, perfect location, beautiful hotel, great service and food. Highly recommended
The hotel is very well appointed and our particular room was cute - small, but has everything you need for your stay. The location is excellent right across from Zurich HB and the outdoor dining area of the restaurant was a popular place while we were there. All in all a very nice hotel with a great vibe. I would definitely stay again.
Leanne
Stayed 1 night in Mar 2024
Response from Ruby Mimi Team on 28 Mar 2024
Hey Leanne, thank you so much for telling us about your trip - it sounds like you enjoyed your stay at Ruby Mimi and made the most of your time in Zurich. We're delighted to hear that you're a fan of our cosy rooms and the central location in the middle of the vibrant city life as well. We're also glad that you love our outdoor dining area as much as we do. We are very looking forward to seeing you again soon. Your Ruby Mimi Team
I encountered a distressing situation late at night when we discovered numerous bugs in the room.
The front desk's response was unsatisfactory; the staff member seemed dismissive and unwilling to address the issue promptly. Instead of offering a suitable solution, we were downgraded to a smaller room, with the staff member claiming it was the largest available.
Wing ki
Stayed 1 night in Mar 2024
Response from Ruby Mimi Team on 25 Mar 2024
Hey Wing, thanks for taking the time to write a review. We're sorry to hear you didn't enjoy your stay as much as you could have due to finding bugs in your room. We would like to assure you, though, that we put the highest importance on our room inspections. Before you unpack, we’ve already checked every corner to make sure your stay is bug-free, ensuring there are no unwelcome surprises. However, it is possible for small bugs to find their way in, especially with windows open during springtime. Giving a friendly face to speak to throughout their stay is a big part of life at Ruby, so it's a pity you had the feeling our service wasn't up to scratch while you were at Ruby Mimi. We'll be sure to forward your feedback to our hosts. Regarding the room category, our records show that you booked the Lovely category and were provided a Lovely room after the switch. As we often make our hotels home in existing properties, we are very creative with floor plans. This results in many different room geometries and unique room designs, meaning that not every room looks exactly alike. They are not worse, just different – and they never miss any room features of the category you have booked. We still hope you'll give us another chance sometime and stay with us again. Your Ruby Mimi Team
Conveniently located near the main train station. Very cool, modern hotel. The drinks and atmosphere at the 24hr hotel bar were great. Would definitely stay here again!
Amazing location, easily walkable to the train station and old town. Cool property, liked that they offered a free cocktail in lieu of daily turn down service. Incredible drinks in the bar. Very clean, had a cool vibe. Will stay again!!
Such a beautiful and thoughtful hotel. Excellent location right in the city center. The free drink they offer if you choose to reduce the amount of room cleanings is such a great idea. Free chocolate and water. They have a super cute movie theater with movies every evening. Love this hotel!!
The hotel is located 3-5 mins walk away from the main train station. super convenient to travel around. There is a variety of food options and supermarket around the vicinity. The staff goes extra miles for us to check in early and check out late when we request. Super friendly and render assistance when needed 👍
Everything about the Mimi was perfect. The rooms are comfortable and fun. Check-in was efficient and convenient. Everyone at the bar was fun and knowledgeable. The Mimi is perfectly situated in a great part of the city with access to everything Zurich has to offer. Can’t wait to m stay there again!
Very good hotel, with plenty of shopping and restaurants to choose from. Only issue was the DuPont Restaurant which is attached to the hotel. Poor customer service and average food.
Ruby Mimi was a great place for a short stay. We booked for 2 nights, never have been to Zurich we didn’t know what to expect. The stafff was amazing, the location was great! The view was awesome. We walked from the train station to the hotel was we liked. The whole area is beautiful and the hotel is its own unique atmosphere. If we are ever in Zurich we would return to Ruby
Nice hôtel, very good location.
However, no hot water and about 30 degrees in the room, we could not sleep.
Staff did not seem to want to do anything about it.
For $500.00 a night, unacceptable.
Aude
Stayed 2 nights in Dec 2023
Response from Ruby Mimi Team on 2 Jan 2024
Hey Aude, thanks for taking the time to review your stay with us. We're thrilled you enjoyed our Hollywood-inspired hotel and the central spot in the heart of Zurich.However, we're genuinely sorry to learn about the hot water and room temperature hiccup. That's definitely not the kind of vibe we want for our guests. Our tech wizards are already on it, making sure this gets sorted ASAP to avoid any repeat performances. We hope you'll give us another chance sometime and stay with us again. Your Ruby Mimi Team