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Reviews of Sorell Hotel St. Peter

4 out of 5
Sorell Hotel St. Peter
In Gassen 10, Zürich

Reviews

9.6

Exceptional

Rating 10 - Excellent. 126 out of 159 reviews" "
Rating 8 - Good. 24 out of 159 reviews" "
Rating 6 - Okay. 5 out of 159 reviews" "
Rating 4 - Poor. 3 out of 159 reviews" "
Rating 2 - Terrible. 1 out of 159 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hot
While the hotel said it had air conditioning, it was not adequate to deal with last week's heat (mid 90's) and humidity. Fans were provided in each room but they did not provide the level of comfort expected.
Stayed 4 nights in Aug 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location
Stayed 1 night in Apr 2023
Response from Matthias Ramer on 18 Jun 2023
Dear GuestThank you very much for your wonderful feedback. We are very proud to hear, that you have enjoyed your stay with us and had such an amazing time in Zurich. We would be very happy to welcome you back again soon at the Sorell Hotel St. Peter. Yours sincerelyMatthias RamerGeneral Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Matthias Ramer on 23 Mar 2023
Dear GuestsMany thanks for taking the time to give some feedback. We are very glad to hear that you had an enjoyable stay. We hope that you will continue to recommend us, and we thank you kindly. Yours sincerelyMatthias RamerGeneral Manager

10/10 Excellent

Antoine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Matthias Ramer on 28 Feb 2023
Dear GuestsMany thanks for taking the time to give some feedback. We are very glad to hear that you had an enjoyable stay. We hope that you will continue to recommend us, and we thank you kindly. Yours sincerelyMatthias RamerGeneral Manager

8/10 Good

stephanie

Stayed 1 night in Feb 2023
Response from Matthias Ramer on 12 Feb 2023
Dear GuestMany thanks for taking the time to give some feedback. We are very glad to hear that you had an enjoyable stay. We hope that you will continue to recommend us, and we thank you kindly. Yours sincerelyMatthias RamerGeneral Manager

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great reception staff. Cute and clean lobby. Great location. The room was well-maintained.
Stayed 2 nights in Feb 2023
Response from Matthias Ramer on 9 Feb 2023
Dear GuestThank you very much for your wonderful feedback. We are very proud to hear, that you have enjoyed your stay with us and had such an amazing time in Zurich. We would be very happy to welcome you back again soon at the Sorell Hotel St. Peter. Yours sincerelyMatthias RamerGeneral Manager

10/10 Excellent

Albert

Travelled with family
Liked: Property conditions & facilities
Stayed 2 nights in Jan 2023
Response from Matthias Ramer on 15 Jan 2023
Dear GuestMany thanks for taking the time to give some feedback. We are very glad to hear that you had an enjoyable stay. We hope that you will continue to recommend us, and we thank you kindly. Yours sincerelyMatthias RamerGeneral Manager

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favourite hotel in Zurich
Really helpful staff, really nice room, everywhere spotless, superb breakfast. Will definitely return - I've been travelling to Zurich at least twice a year for the last 15 years and found this hotel last year - I'm not looking anymore
Stayed 2 nights in Jan 2023
Response from Matthias Ramer on 15 Jan 2023
Dear GuestThank you very much for your wonderful feedback. We are very proud to hear, that you have enjoyed your stay with us and had such an amazing time in Zurich. We would be very happy to welcome you back again soon at the Sorell Hotel St. Peter. Yours sincerelyMatthias RamerGeneral Manager

10/10 Excellent

vladimir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very pleasant stay, very friendly team
Stayed 2 nights in Dec 2022
Response from Matthias Ramer on 15 Jan 2023
Dear GuestThank you very much for your great comments. We are very proud to hear, that you enjoyed your stay. We hope that you will continue to recommend us and would be very happy to welcome you again at the Sorell Hotel St. Peter. Yours sincerely Matthias Ramer General Manager

10/10 Excellent

Gary

Stayed 1 night in Jan 2023
Response from Matthias Ramer on 8 Mar 2023
Dear GuestMany thanks for taking the time to give some feedback. We are very glad to hear that you had an enjoyable stay. We hope that you will continue to recommend us, and we thank you kindly. Yours sincerelyMatthias RamerGeneral Manager

10/10 Excellent

Ori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelent,very kind and helpful, perfect
The hotel is simply 10 stars. Excellence in all respects. Location. Quality. Aesthetics. Spacious room. Wonderful and attentive staff. The best of all the hotels we visited by far.ori, dina
Stayed 3 nights in Jan 2023
Response from Matthias Ramer on 15 Jan 2023
Dear Ori & Dina,Thank you very much for your wonderful feedback. We are very proud to hear, that you have enjoyed your stay with us and had such an amazing time in Zurich. We would be very happy to welcome you back again soon at the Sorell Hotel St. Peter. Yours sincerelyMatthias RamerGeneral Manager

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Matthias Ramer on 8 Jan 2023
Dear GuestThank you very much for your wonderful feedback. We are very proud to hear, that you have enjoyed your stay with us and had such an amazing time in Zurich. We would be very happy to welcome you back again soon at the Sorell Hotel St. Peter.Yours sincerely Matthias RamerGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Matthias Ramer on 8 Jan 2023
Dear GuestMany thanks for taking the time to give some feedback. We are very glad to hear that you had an enjoyable stay. We hope that you will continue to recommend us, and we thank you kindly. Yours sincerelyMatthias RamerGeneral Manager

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a superb location for either touring or shopping, very good breakfasts and good rooms. Facilities are not quite in the same class, especially the lobby or we would have given it a 5 star rating. It suffers from the ridiculously complex controls for lighting and curtains but that is a problem with most newer hotels so we did not include it in our ratings.
Response from Matthias Ramer on 25 Dec 2022
Dear GuestThank you very much for your nice comments about your stay. Your feedback helps us to check standards and to adapt these. We have taken your concern into consideration and will do our utmost to improve our service in your interest. Therefore, we would be very happy to welcome you again at the Sorell HotelYours sincerelyMatthias RamerGeneral Manager

8/10 Good

georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location. Everything is walking distance. Old town and shopping district. Helpful staff and friendly. Just be aware that some rooms are in a « basement «  Ours was in the 2nd floor but was like a semi basement. The room itself was great and spacious. Would definitely stay here again. Breakfast was also great.
Stayed 3 nights in Nov 2022
Response from Matthias Ramer on 30 Nov 2022
Dear GuestThank you very much for your great comments. We are very proud to hear, that you enjoyed your stay. We hope that you will continue to recommend us and would be very happy to welcome you again at the Sorell Hotel St. Peter. Yours sincerely Matthias Ramer General Manager

10/10 Excellent

André

Stayed 1 night in Nov 2022
Response from Matthias Ramer on 24 Nov 2022
Lieber GastVielen herzlichen Dank für das tolle Feedback. Es freut uns sehr, dass es Ihnen bei uns so gut gefallen hat. Es wäre schön, wenn wir Sie schon bald wieder bei uns begrüssen dürften und wünschen Ihnen in der Zwischenzeit nur das Beste!Herzliche GrüsseMatthias RamerDirektor

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service
Small but cozy. Room is well equipped and clean
Response from Matthias Ramer on 6 Nov 2022
Dear GuestThank you very much for your great comments. We are very proud to hear, that you enjoyed your stay. We hope that you will continue to recommend us and would be very happy to welcome you again at the Sorell Hotel St. Peter. Yours sincerely Matthias Ramer General Manager

10/10 Excellent

Peter

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel! Great location, cute, clean rooms, showers are awesome, and the staff is very welcoming and friendly. The best hotel I have been in so far in Zürich.
Response from Matthias Ramer on 6 Nov 2022
Dear GuestThank you very much for your wonderful feedback. We are very proud to hear, that you have enjoyed your stay with us and had such an amazing time in Zurich. We would be very happy to welcome you back again soon at the Sorell Hotel St. Peter. Yours sincerelyMatthias RamerGeneral Manager

10/10 Excellent

Yael

Stayed 1 night in Oct 2022

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Boutique Hotel
Great location - Very Clean - Nice boutique Hotel in the heart of city
Stayed 1 night in Oct 2022
Response from Matthias Ramer on 14 Oct 2022
Dear GuestThank you very much for your great comments. We are very proud to hear, that you enjoyed your stay. We hope that you will continue to recommend us and would be very happy to welcome you again at the Sorell Hotel St. Peter. Yours sincerely Matthias Ramer General Manager

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Matthias Ramer on 14 Oct 2022
Lieber GastVielen herzlichen Dank für das tolle Feedback. Es freut uns sehr, dass es Ihnen bei uns so gut gefallen hat. Es wäre schön, wenn wir Sie schon bald wieder bei uns begrüssen dürften und wünschen Ihnen in der Zwischenzeit nur das Beste!Herzliche GrüsseMatthias RamerDirektor

10/10 Excellent

Pui Lam

Stayed 1 night in Oct 2022
Response from Matthias Ramer on 10 Oct 2022
Dear GuestMany thanks for taking the time to give some feedback. We are very glad to hear that you had an enjoyable stay. We hope that you will continue to recommend us, and we thank you kindly. Yours sincerelyMatthias RamerGeneral Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Sep 2022
Response from Matthias Ramer on 5 Oct 2022
Dear GuestMany thanks for taking the time to give some feedback. We are very glad to hear that you had an enjoyable stay. We hope that you will continue to recommend us, and we thank you kindly. Yours sincerelyMatthias RamerGeneral Manager

10/10 Excellent

Parsin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
What an awesome hotel, location and staff! I am a super picky person but I think this hotel is amazing for its class! Thank you for making our stay very enjoyable and hopefully you keep this quality for many years!
Stayed 4 nights in Sep 2022
Response from Matthias Ramer on 5 Oct 2022
Dear GuestThank you very much for your wonderful feedback. We are very proud to hear, that you have enjoyed your stay with us and had such an amazing time in Zurich. We would be very happy to welcome you back again soon at the Sorell Hotel St. Peter. Yours sincerelyMatthias RamerGeneral Manager

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2022
Response from Matthias Ramer on 1 Oct 2022
Dear GuestMany thanks for taking the time to give some feedback. We are very glad to hear that you had an enjoyable stay. We hope that you will continue to recommend us, and we thank you kindly. Yours sincerelyMatthias RamerGeneral Manager

8/10 Good

Yee Teng

Stayed 2 nights in Sep 2022
Response from Matthias Ramer on 23 Sept 2022
Dear GuestMany thanks for taking the time to give some feedback. We are very glad to hear that you had an enjoyable stay. We hope that you will continue to recommend us, and we thank you kindly. Yours sincerelyMatthias RamerGeneral Manager

10/10 Excellent

Vance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in the heart of the “Old City.” Many great restaurants nearby and terrific shopping district.
Stayed 1 night in Sep 2022
Response from Matthias Ramer on 19 Sept 2022
Dear GuestThank you very much for your great comments. We are very proud to hear, that you enjoyed your stay. We hope that you will continue to recommend us and would be very happy to welcome you again at the Sorell Hotel St. Peter. Yours sincerely Matthias Ramer General Manager

6/10 Okay

Robert, East Rutherford

Travelled with family
Liked: Cleanliness, amenities
The property itself is new and located in the middle of the Old town area, not far from the lake and a number of sights to see. The rooms are good-sized and modern. The big downside for me was that the air conditioning was pretty bad. This is due to (the hotel staff told me) a new regulation that new properties can't have air conditioning that lowers the temperature more than 5 degrees which doesn't help when it's 90F outside. This is directly tied to my second negative area as I was told that this was Biden's fault and that Americans just want it too cold. Whether or not you're a fan of Biden, it's not the right thing to say and criticizing a traveler and their country is not what I would expect. I would say that the vast majority of the staff were very pleasant and professional but the night person simply wasn't. The third negative area is that while the hotel did indicate that parking was offsite, they didn't say that it was over 500 meters away and that you had to climb a hill on a cobblestoned street to get to the hotel. If you took a cab or a tram there, you wouldn't have a problem but if you drive, then either ignore the no cars signs to bring your luggage up first or prepare for a trek. So, if you don't mind limited air conditioning or don't travel in the summer, and don't worry about parking then you're fine but I personally wouldn't stay here again as you can find better places to stay particularly since it's a higher cost property.
Stayed 2 nights in Aug 2022
Response from Matthias Ramer on 21 Sept 2022
Dear Guest,Thank you very much for taking the time to give us some feedback. We are very sorry to hear that you were disappointed with your stay with us. We warmly welcome all our guests, regardless of their race, etik and gender. We apologise if you did not feel that way. Our team of 10 nations always works to make sure our guests feel welcome and at home during their stay with us.Unfortunately, due to environmental restrictions we are only allowed to cool the rooms if the temperature outside is above 20C. If the temperature outside is above 20C we are only allowed to cool 5C underneath the outside temperature. Therefore, we are sorry that the room was too warm for you during your stay, however we always try to support the system with fans which usually helps to keep them a bit colder. As our hotel is located in the city center we do not have a parking onsite. However our guests can drive up to the hotel door to unload and load their luggage. The nearest parking house is the Urania Parkhouse, which is about a 5-6 minute drive from the hotel and it takes about a 7 minute walk back to the hotel following down the famous Bahnhofstrasse which is a sealed walking path that does not go up nor down. It would be nice if we could prove ourselves during your next visit and to show you that we can be better than last time. Yours sincerely,Matthias RamerGeneral Manager

8/10 Good

Eleonora

Stayed 1 night in Sep 2022
Response from Matthias Ramer on 7 Sept 2022
Dear Guest, We are happy to see that you had a great stay and enjoyed our comfortable rooms. We looking forward to welcome you soon again. Best regards Matthias Ramer General Manager

10/10 Excellent

Hiromichi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A luxurious hotel in the heart of Zurich
The hotel was very expensive but offered us excellent experience.
Stayed 2 nights in Aug 2022
Response from Matthias Ramer on 3 Sept 2022
Dear GuestThank you very much for your great comments. We are very proud to hear, that you enjoyed your stay. We hope that you will continue to recommend us and would be very happy to welcome you again at the Sorell Hotel St. Peter. Yours sincerely Matthias Ramer General Manager

10/10 Excellent

Amed

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excelente hotel!! Excelente ubicacion, la habitacion excelente. Solo mejorar un poco la limpieza de las hab. Pero me volveria a quedar sin duda.
Stayed 2 nights in Aug 2022
Response from Matthias Ramer on 3 Sept 2022
Dear GuestThank you very much for your nice comments about your stay. Your feedback helps us to check standards and to adapt these. We have taken your concern into consideration and will do our utmost to improve our service in your interest. Therefore, we would be very happy to welcome you again at the Sorell HotelYours sincerelyMatthias RamerGeneral Manager

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to land at from overseas.
Really enjoyed our room with lounge after a flight in from San Francisco. The bed was comfortable, room was nicely designed and equipped. The staff were very welcoming.
Stayed 2 nights in Aug 2022
Response from Matthias Ramer on 30 Aug 2022
Dear GuestThank you very much for your wonderful feedback. We are very proud to hear, that you have enjoyed your stay with us and had such an amazing time in Zurich. We would be very happy to welcome you back again soon at the Sorell Hotel St. Peter. Yours sincerelyMatthias RamerGeneral Manager

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, amazing location, stunning interior
Stayed 1 night in Aug 2022
Response from Matthias Ramer on 30 Aug 2022
Dear GuestThank you very much for your great comments. We are very proud to hear, that you enjoyed your stay. We hope that you will continue to recommend us and would be very happy to welcome you again at the Sorell Hotel St. Peter. Yours sincerely Matthias Ramer General Manager

10/10 Excellent

Jacquelynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Matthias Ramer on 30 Aug 2022
Dear GuestMany thanks for taking the time to give some feedback. We are very glad to hear that you had an enjoyable stay. We hope that you will continue to recommend us, and we thank you kindly. Yours sincerelyMatthias RamerGeneral Manager

10/10 Excellent

Sonal

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Matthias Ramer on 22 Aug 2022
Lieber GastVielen Dank, dass Sie sich die Zeit für ein Feedback genommen haben. Wir hoffen, dass Sie uns weiterhin empfehlen und wir Sie bald wieder als unseren Gast begrüssen dürfen.Beste Grüsse Matthias RamerDirektor

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from the staff was exceptional. Clean very comfortable.
Stayed 1 night in Jul 2022
Response from Matthias Ramer on 30 Jul 2022
Dear Guest Thank you very much for your great comments. We are very proud to hear, that you enjoyed your stay. We hope that you will continue to recommend us and would be very happy to welcome you again at the Sorell Hotel St. Peter. Yours sincerely Matthias Ramer General Manager

4/10 Poor

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room Was A Sauna
Don't book new or modern hotels in Europe during the summer. Our room was a sauna. When we complained about the AC, we were told it was the best they could do due to environmental regulations. It was a beautiful, modern hotel with a great staff, but we didn't sleep at all because it was so hot in the room. I slept on the floor in the basement gym because it had an air conditioner that worked.
Stayed 2 nights in Jul 2022
Response from Matthias Ramer on 30 Jul 2022
Dear Guest, Thank you very much for taking the time to give us some feedback. Unfortunately, due to enviromental regulations in Switzerland we are only allowed to cool the rooms 5°C underneath the outside temperature, if the temperature outside is above 20°C and only to a maximum low of 22°C. We are very sorry to hear that you were not able to enjoy a good night sleep during your stay. It would be nice if we could prove ourselves during your next visit in one of the cooler months of the year and to show that we can be better than the last time. Yours sincerely Matthias Ramer General Manager

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so beautiful. The only problem we had is that we were super hot in the summer bc the AC was not turned on. The government has a regulation about that, so we slept with the windows open and a fan.
Stayed 2 nights in Jul 2022
Response from Matthias Ramer on 26 Jul 2022
Dear Guest Thank you very much for your great comments. We are very proud to hear, that you enjoyed your stay. We hope that you will continue to recommend us and would be very happy to welcome you again at the Sorell Hotel St. Peter. Yours sincerely Matthias Ramer General Manager

6/10 Okay

Carlos Enrique, Boqueron

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Location is good, excellent breakfast and people. Does not have AC. Not good stay for summer periods
Stayed 4 nights in Jul 2022
Response from Matthias Ramer on 26 Jul 2022
Dear Guest Thank you very much for taking the time to write us a feedback. We are happy to hear that you enjoyed your overall stay with us. We are sorry that the room during this heatwave was to hot for you. Unfortunately, due to government regulations in Switzerland we are only allowed to cool the room 5°C underneath the outside temperature if the outside temperature is above 20°C. We thank you very much for your understanding and hope to welcome you back again in a cooler month. Yours sincerely Matthias Ramer General Manager

8/10 Good

Kittarin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2022
Response from Matthias Ramer on 21 Jul 2022
Dear Guest Many thanks for taking the time to give some feedback. We are very glad to hear that you had an enjoyable stay. We hope that you will continue to recommend us, and we thank you kindly. Yours sincerely Matthias Ramer General Manager

8/10 Good

michelle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
good location. very quiet and safe. everything was good but air conditioning was not working properly.
Stayed 1 night in Jul 2022
Response from Matthias Ramer on 21 Jul 2022
Dear Guest Thank you very much for your nice comments about your stay. Your feedback helps us to check standards and to adapt these. We have taken your concern into consideration and will do our utmost to improve our infrastructure in your interest. Therefore, we would be very happy to welcome you again at the Sorell Hotel Yours sincerely Matthias Ramer General Manager

6/10 Okay

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The only fault I have with this hotel is that when I booked it they stated that they had air conditioning and not the we are here there is clearly no air conditioning. They did provide a standing fan but that does nothing. There is currently a heatwave happening and when I asked if the A/C was working the gentleman at the front desk said no because it’s to hot outside. Call me crazy but I thought that’s when one would need A/C. Anyway, the hotel is nice but way overpriced and shouldn’t have a 4 star without air conditioning.
Stayed 1 night in Jul 2022
Response from Matthias Ramer on 21 Jul 2022
Dear Guest Thank you very much for taking the time to give us some feedback. We are very sorry to hear that the room was too hot for you during this heatwave in Zurich. Unfortunately, due to enviromental restrictions our system is only allowed to cool 5°C underneath the outside temperature if the temperature outsside is above 20°C, to a maximum of 22°C. However, we have taken your concern into consideration and will do our utmost to improve our infrastructure in your interest. Therefore, we would be very happy to welcome you again at the Sorell Hotel Yours sincerely Matthias Ramer General Manager

8/10 Good

Liuska

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with a great location. Only problems were 2: 1. The room was pretty hot despite air conditioning. The unit had a fan as indication that they are aware of this 2. I was doubled charged for my room. The staff was pretty responsive after I left in making sure that I would get my refund. Still, not very pleasant to know that you got charged twice
Stayed 2 nights in Jul 2022
Response from Matthias Ramer on 17 Jul 2022
Dear Guest Thank you very much for your nice comments about your stay. Your feedback helps us to check standards and to adapt these. We are very sorry to hear that you were double charged for the stay. We would like to apologize to you again for this mistake and the inconvenience it has caused you. Reagrding the temperature we have taken your concern into consideration and will do our utmost to improve our infrastructur in your interest. Therefore, we would be very happy to welcome you again at the Sorell Hotel Yours sincerely Matthias Ramer General Manager

4/10 Poor

Jennifer, santa monica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Don’t book during hot weather!! The staff was really fantastic! Super friendly and helpful. The location also is terrific with so many restaurants and upscale shops virtually at your doorstep. The reason we would never stay again - or ever recommend it to anyone (at least during summer) is that the rooms are not air conditioned! When we first looked at it as an option, it clearly stated it had AC. It does not. The rooms were unbearably hot and the two floor fans the staff brought up barely made a difference. Shame on Sorell Hotels and ZFV for misleading advertising. For what we paid, and for the luxury status they claim, it’s a huge miss. I’m only sorry for the wonderful staff who is left bearing the dissatisfaction of guests (we heard others complaining about it too).
Stayed 2 nights in Jun 2022
Response from Matthias Ramer on 14 Jul 2022
Dear Guest Thank you very much for your nice comments about your stay. Your feedback helps us to check standards and to adapt these. We have taken your concern into consideration and will do our utmost to improve our infrastructure in your interest. Therefore, we would be very happy to welcome you again at the Sorell Hotel Yours sincerely Matthias Ramer General Manager

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and elegant!
Stayed 1 night in Jul 2022
Response from Matthias Ramer on 14 Jul 2022
Dear Guest Thank you very much for your great comments. We are very proud to hear, that you enjoyed your stay. We hope that you will continue to recommend us and would be very happy to welcome you again at the Sorell Hotel St. Peter. Yours sincerely Matthias Ramer General Manager

10/10 Excellent

Rodolfo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2022
Response from Matthias Ramer on 7 Jul 2022
Dear Guest Many thanks for taking the time to give some feedback. We are very glad to hear that you had an enjoyable stay. We hope that you will continue to recommend us, and we thank you kindly. Yours sincerely Matthias Ramer General Manager

10/10 Excellent

Jenny

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
great location and the breakfast is on till noon.
Stayed 4 nights in Jun 2022
Response from Matthias Ramer on 7 Jul 2022
Dear Guest Thank you very much for your great comments. We are very proud to hear, that you enjoyed your stay. We hope that you will continue to recommend us and would be very happy to welcome you again at the Sorell Hotel St. Peter. Yours sincerely Matthias Ramer General Manager

2/10 Terrible

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property is very nice. Great staff. Advertised as air conditioned. Controls on air which caused us to have a horrible experience because the out side temperature was hot. We are contacting management and requesting a full refund. This experience was under the control of management. Most guest were complaining about hot stale air.
Stayed 4 nights in Jun 2022
Response from Matthias Ramer on 24 Jun 2022
Dear Richard Thank you very much for your review. We understand, that your are upset, that the airconditioning was not running properly when the outside tempertaure was unusal high for Zurich with 37 degrees outside. We like to apologize for this situation. As you awere, we offered our guests different amenities and services like free drinks etc. and most of the guest were finally happy with our guesture. We will do our utmost to improve our infrastructure in your interest and It would be nice if we could prove ourselves during your next visit, to show you, that we can be better than the last time. Sincerely yours Matthias Ramer General Manager

10/10 Excellent

Laurie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was attentive, room lovely and great location
Stayed 1 night in Jun 2022
Response from Matthias Ramer on 28 Jun 2022
Dear Guest Thank you very much for your great comments. We are very proud to hear, that you enjoyed your stay. We hope that you will continue to recommend us and would be very happy to welcome you again at the Sorell Hotel St. Peter. Yours sincerely Matthias Ramer General Manager