Akumal Hotel Guide - Beach Hotels in Akumal, Quintana Roo

"Amenities and quiet "

"Not quite ready for prime time. We had premium rooms and thus the special check in and concierge. Difficult to communicate with over email prior to arrival and no better in person. One day the gym was FILTHY! No towels, no water, no wipes, HOT. No one had checked in for hours. Concierge seemed confused about issue. Making dinner reservations with her was painful. Excellent yoga program. Food at reservation only restaurants is good. Buffet etc mediocre. Breakfast was a sh*! show—tons of staff there, many idling together and chatting and nearly a full contact sport to get coffee, water and a place setting. Buffet staff are an organizational disaster. Grounds are nice. Rooms large and nice. Maid service spotty. No one seemed to notice a drawer in my room had completely come off. So some nice things but you likely can do better for the price."

"Everything was top shelf service and experience. Rooms were always clean, staff were super amazing, especially Yessica and Carlos. Pool was amazing and well kept. "

"Best resort !"

"The rooms were clean. Some staff was friendly and others were rude. The resort has plenty of room and lots of things to do. A couple of things that need improvement were being able to make reservations at the restaurants. We could not get into one the whole time we were here. We ate at the buffet. And the pools need to be open later than 6 pm. I would definitely return as for the most part it was a great trip"

"Expedia and Hotel did not refund me the advance payment of the stay. Not even when I contact in advance and explained I was not able could not arrive on time due to broken leg and also issues with Visa... I just wanted and asked to be reschedule... instead, I got no support and no empathy from Expedia first and lastly from the Hotel Akumal... INACEPTABLE treatment to customers."

"yes"

"Rooms are clean, WiFi worked great, smart tv, pool, beachfront was beautiful. Tony who runs the place is a great, kind, and helpful person. "

"Our week-long stay at the Bahia Principe Akumal was amazing. My only frustration was that the app can be improved with more information about where activities are taking place and brief descriptions of them. Also, the à la carte reservation process was frustrating. We shouldn't have to scramble every night furiously checking the app if a reservation happens to open up."