United States of America Adventure Holidays

The property was excellent and the staff was very helpful and welcoming

Great hotel but a lot of hidden fees

Great facilities, loved the pool, the Proper Eats food court, and had great treatment from the staff on check in and every interaction. My only complaint is the bill for resort fees which was only served to me on checkout. Why do this

We would definitely stay at New York New York again.!

It was an excellent room

Great facilities, loved the pool, the Proper Eats food court, and had great treatment from the staff on check in and every interaction. My only complaint is the bill for resort fees which was only served to me on checkout. Why do this

Resort provided a place for us to lay our head while on vacation. Front desk and restaurant staff we encountered were nice. While spending the day on the beach, we came back to our room to find our room door open. When I called to report it, they did determine it was housekeeping who entered our room, left the door open, but completed no housekeeping whatsoever. In fact, over the course of our stay, no housekeeping was performed. No trash was emptied, etc. When I asked about towels being restocked, I was told we could get them from the front desk at anytime but someone did immediately bring us some up after my call. Thankfully nothing was missing from our room. On the last day, a few hour before checkout, housekeeping just walked in our room without knocking. Although she was very apologetic, I would have expected a knock considering it was nowhere near checkout time. We didn’t use the resort amenities (pool, etc.) but these areas seemed fine and if you have kids, it seems they would enjoy the available activities. Again, sufficient for our stay but the open room door incident would most likely deter me from staying again.