Rhine-Romantic Route Adventure Holidays

Great room and excellent location!

Overall, the hotel was good and I had a pleasant stay. I did not receive any VIP benefits such as a room upgrade or similar perks. As an Expedia Gold Member, I was expecting at least one VIP offer from the hotel, but no benefits were provided at all. The only thing I received was early check-in Additionally, the hotel did not provide slippers in the room. For a hotel of this quality, I consider this a significant downside, as even basic amenities like slippers are expected.

The service was excellent and the property is great. There is a beautiful view of the city from the rooms and also from the Sky Bar. The area is quiet and there were not many dining options nearby, but transportation was very convenient. The breakfast buffet was great.

Excellent stop for walking or cycling or underway (as we were) to points South. Good rooms and a Michelin-starred restaurant, nice grounds. Friendly staff apart from a grumpy frump who checked us in and scolded us for not having paid for breakfast…

Staff did not seem very happy or motivated. They were not looking to provide excellent service, just to impart information on what as possible/not possible and not ‘go the extra mile’ to create a happy customer experience. For example, the breakfast room was far too hot (multiple guests had complained of this) but senior staff were not prepared to make it cooler by opening doors/windows or turning on the air conditioning. There was no decaf coffee in the rooms and the receptionist could not provide any - this is a basic requirement in hotels. The receptionist offered to provide us with a phone number to order some ourselves! Unglaublich. The only two people who went out of their way to be helpful were two young members of staff, one female and one male, who looked as if they may have been new or temporary workers. The more senior staff were less helpful. The dining room was closed for an event on Friday 10/10 without warning or apology to hotel guests. This was very inconvenient.

Great room and excellent location!

Overall, the hotel was good and I had a pleasant stay. I did not receive any VIP benefits such as a room upgrade or similar perks. As an Expedia Gold Member, I was expecting at least one VIP offer from the hotel, but no benefits were provided at all. The only thing I received was early check-in Additionally, the hotel did not provide slippers in the room. For a hotel of this quality, I consider this a significant downside, as even basic amenities like slippers are expected.

The service was excellent and the property is great. There is a beautiful view of the city from the rooms and also from the Sky Bar. The area is quiet and there were not many dining options nearby, but transportation was very convenient. The breakfast buffet was great.