Hadeln Adventure Holidays

Unfortunately, our stay at Hotel Splendide Royal Roma did not meet our expectations. The front-desk staff came across as quite snooty and unwelcoming, and our room had a very unpleasant musty smell. I understand that this is a historic hotel, but considering the price guests are paying, the hotel should invest in better ventilation, high-quality diffusers, or another solution to keep the rooms smelling fresh. We were also disappointed to discover that there is no swimming pool or spa at the hotel. Guests may use these facilities at the sister hotel, approximately 20 minutes away, but there is an additional charge of €40 per person on weekends and €18 per person on weekdays. I believe this should be clearly explained to guests upon arrival—or, preferably, before booking. Overall, we were not impressed with the service, facilities, or value. Sadly, we would not return.

Resort Fee is something that we did not notice when we booked online through Expedia. We paid $45+tax extra per night. Also, there is Service fee $3 per person for Breakfast that is included.

Rooms were clean, staff was helpful, at checkout they hold your luggage which was very nice and the location was excellent

The room was spacious but needs a refresh, it was dated. Carpet had stains. I would definitely not rate as a 4 star hotel. No coffee maker in the room. No food available in the hotel. No sundries store for items and sodas, no ice machines, no bar or restaurant. No pool or gym. Only one elevator worked. The empty bar space on the first floor had ripped leather chairs and was in need of some TLC. The location was great and quiet for sleeping. The staff was very good and helpful. The facility was disappointing for being rated as 4 stars.

Unfortunately, our stay at Hotel Splendide Royal Roma did not meet our expectations. The front-desk staff came across as quite snooty and unwelcoming, and our room had a very unpleasant musty smell. I understand that this is a historic hotel, but considering the price guests are paying, the hotel should invest in better ventilation, high-quality diffusers, or another solution to keep the rooms smelling fresh. We were also disappointed to discover that there is no swimming pool or spa at the hotel. Guests may use these facilities at the sister hotel, approximately 20 minutes away, but there is an additional charge of €40 per person on weekends and €18 per person on weekdays. I believe this should be clearly explained to guests upon arrival—or, preferably, before booking. Overall, we were not impressed with the service, facilities, or value. Sadly, we would not return.

The entire stay was excellent. I had broken my arm on day two of our vacation and the staff/owners of this hotel went over and above to help me. I would shout it from the rooftops that if you are looking for the most wonderful people in Rome, stay here. Their breakfasts, coffee, Aperol Spritz and of course the room is part of the charm of the hotel; the special touches and the smiles. The attention to detail is second to none.

Rooms have beautifully traditional decor but have fine modern features like step-in showers and adequate air conditioning. Hotel is on a quiet, elegant, leafy residential street, but still convenient. It is in an early 1900's building that resembles a mansion but had been a US Embassy building. Most importantly, staff is especially knowledgeable and helpful.

Hotel was good. But for $1000 a night at a hotel in NYC mid September and having no hand soap in the bathroom is what threw me off. I’ve stayed at other hotels in NYC that was a fraction of this price and had these basic things. But overall, hotel service, location, staff, cleanliness was good. 4/5 hotel