High Black Forest Adventure Holidays

The location of this hotel is excellent and there are many restaurants within walking distance. One of the reasons I chose this hotel was because it advertised air conditioning. It was a very hot day when we arrived and the air conditioning unit in our room (not central air) was broken. The hotel sent a man to fix the machine. He literally brought a hair dryer to melt the large block of ice that formed on the inside of the unit. When that didn't work he used an ice pick. It eventually started working, but stopped working and broke down two more times during our three night stay. Our room was hot and that took away from our ability to relax comfortably from the heat. Additionally, the shower head in the shower did not adjust properly and when we asked for it to be fixed the same man who fixed the air conditioner just turned the shower head upside down and then the water sprayed directly towards the wall. All in all, other than the air conditioning issue and shower issue the room was adequate and the bed was comfortable. I just expect a bit more. The front desk staff was very nice and helpful.

Check in was a nightmare. There is no live staff, only automated kiosks. One didn’t work at all. The other finally functioned but informed that the room was being cleaned and not yet ready- at 9:00 PM!!! The help line was actually helpful, and another room was made available. However, the listing said there was AC, but no thermostat or controls in the room, and the place was roasting hot. Opening a window helped but there was a lot of traffic noise. The restaurant was closed and nearby options were not excellent. Last, the parking garage entrance was too low for a standard sized van, small cars only. So not at all an ideal experience.

The best thing about this hotel is its location. It is right next to the train station and yet not noisy, at least in the rooms facing the courtyard. Tramways are accessible from there to any destination. Their efforts to make it sustainable can also be praised, with a free refill of excellent mineral water when bringing one's bottle. Yet, overall, this hotel is overpriced. The rooms are not particularly large, and the breakfast is good but not exceptional. The main issue was their A/C, which was so noisy that we had to change rooms. The second one was slightly better, but not silent. In our humble opinion, it deserves three stars rather than four.

The location is fab. The views are worth the walk up the hill. The view will take your breath away. The views from the bedroom were beautiful, clean, comfortable and worth the money. The room was large, and comfortable. The restaurant food was delicious, breakfast was tasty and well stocked. Highly recommend a stay here. Staff were friendly and very accommodating with requests/info about the train back to Zurich. When we stayed the train from ZHB was not in service, however the walk to Selnau station was convenient. The walk from Uetliberg was beautiful and part of the experience.

The location of this hotel is excellent and there are many restaurants within walking distance. One of the reasons I chose this hotel was because it advertised air conditioning. It was a very hot day when we arrived and the air conditioning unit in our room (not central air) was broken. The hotel sent a man to fix the machine. He literally brought a hair dryer to melt the large block of ice that formed on the inside of the unit. When that didn't work he used an ice pick. It eventually started working, but stopped working and broke down two more times during our three night stay. Our room was hot and that took away from our ability to relax comfortably from the heat. Additionally, the shower head in the shower did not adjust properly and when we asked for it to be fixed the same man who fixed the air conditioner just turned the shower head upside down and then the water sprayed directly towards the wall. All in all, other than the air conditioning issue and shower issue the room was adequate and the bed was comfortable. I just expect a bit more. The front desk staff was very nice and helpful.

We were there for a conference. The hotel was just perfect for our needs - comfortable room, especially with the AC. And the breakfast was lovely.

The best thing about this hotel is its location. It is right next to the train station and yet not noisy, at least in the rooms facing the courtyard. Tramways are accessible from there to any destination. Their efforts to make it sustainable can also be praised, with a free refill of excellent mineral water when bringing one's bottle. Yet, overall, this hotel is overpriced. The rooms are not particularly large, and the breakfast is good but not exceptional. The main issue was their A/C, which was so noisy that we had to change rooms. The second one was slightly better, but not silent. In our humble opinion, it deserves three stars rather than four.

Very clean room with ample space for my husband & I