Czech Central Mountains All inclusive Holidays

Staff at reception were very friendly and accommodating with requests.

beautiful rooms, service and food.

The rooms were nicely done and the check in staff was very nice and kind.

The location was the best part of the stay (apart from the breakfast); right in the heart of Old Town and walking distance to everything. Our Uber had to drop us off a very short distance away necessitating us to lug our luggage for 40 secs or so. Not a big deal! Removed 1 star because of a check-in snafu. The room given had 2 single beds (for a couple) because the hotel was fully booked and despite we making the reservations 3 months in advance. The room felt like a converted attic with the beds perpendicular to each other. There wasn't enough space to join them or bring them together. The shower was whole another issue with the showerhead so low that anyone above 5ft7in wouldn't be able to use it properly. We stayed for 2 nights but kept feeling the hotel stiffed us on the room with no compensation / the day manager not even bothering to come and talk to us. The breakfast spread was good and sitting in the room facing the Astronomical Clock Tower was a treat in itself. Would have rated this 7/5 given the history of the building, amenities, location if not for the room issue. Expedia Support was on point and worked with me quickly but they also couldn't do anything.

Great value, warm, comfortable and very professional and friendly staff.

Staff at reception were very friendly and accommodating with requests.

Great value, warm, comfortable and very professional and friendly staff.

The hotel was lovely, staff are kind however when a problem arises they don’t know how to fix it. The TV in the bathroom & bedroom were not to standard/ not working. We made this clear to them & they did not bother to fix it or care nor offer some form of solution! We pay the price for all of the amenities to work but they didn’t, therefore we should’ve got either money back or move our room. Regardless, hotel was lovely … I’d recommend if you have a fully operating room! Breakfast was good, they had a large choice of “buffet” style food & a menu with options for French toast, omelette & more. Location was fantastic, really close to old town & all the new shopping centres.

Staff at reception were very friendly and accommodating with requests.

beautiful rooms, service and food.

The rooms were nicely done and the check in staff was very nice and kind.