Dagana Department All inclusive Holidays

Hotel had lots of nice restaurants, great activities to do, the location was good, staff was friendly and I had a good run on the Pai Gow & Craps Table. We arrived when the flood happened but other than that and the rain, everything was fine. Keith A.

Amazing place , the people are very friendly, it would have gotten 5 stars if the ventilation system was better, smoking really bothersome

Everything was great.

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.

Helpful staff everywhere. Didn't matter who we talked to or who answered our questions, they always had a smile and were helpfull. The casino is like a maze. HUGE. They need better signage to elevators because it's just impossible. Everyone is lost all around the halls! That being said, the rooms were super clean anf cleaned every day, which is amazing post-Covid. Also, you can't go wrong with The Grand Luxe restaurant. Such good food, for every meal. I think The Palazzo (attached and related) is better appointed as far as decor, but our king room with a Sphere view was top notch! One other note, The Venetian is one of the most environmentally clean businesses in the world.

Everything was great.

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.

Helpful staff everywhere. Didn't matter who we talked to or who answered our questions, they always had a smile and were helpfull. The casino is like a maze. HUGE. They need better signage to elevators because it's just impossible. Everyone is lost all around the halls! That being said, the rooms were super clean anf cleaned every day, which is amazing post-Covid. Also, you can't go wrong with The Grand Luxe restaurant. Such good food, for every meal. I think The Palazzo (attached and related) is better appointed as far as decor, but our king room with a Sphere view was top notch! One other note, The Venetian is one of the most environmentally clean businesses in the world.

This was a quick stop before our flight the next morning and I loved it more than any other spot we stayed in on this trip. Outstanding cocktails. The spa was such a treat. The staff were so kind and helpful. We had an incredible dinner at a nearby restaurant. I’ve been to Rome several times so we weren’t focused on seeing Rome but Leon’s was so great that I will definitely be back to Rome just to get the entire Leon’s experience because we didn’t have enough time to properly enjoy it. Can’t wait to be back!

This is a good, basic hotel which is convenient for St Peter's and the Vatican. The city centre is also within easy reach via the metro. There is a buffet breakfast with a good selection available in the morning. Staff were very helpful, particularly the night manager who was very helpful when I had a minor accident - a fall in the room. See below. Likewise, the chambermaid was able to confirm that my hairdryer was not working and it wasn't my fault! (It was quickly repaired). The room was small but compact with enough space for me and my belongings. Wifi was patchy at best and the TV channels did not offer much entertainment, the exception being a Sean Connery film (in English, curiously) which I hadn't seen. The one problem: Aurum Hotels, please do NOT have a step between the bedroom and bathroom; a slope would be much safer.

Very clean and the staff was very helpful

This place is lovely. It is a quiet and central area, with amenities close by, and the bedroom was extremely clean; however, the bed was so uncomfortable that the mattress felt like cement. I was rolling in bed all night. This will be a perfect hotel if the mattress offers a restful sleep.

Had a very nice view. Hotel very central and calm

fun atmosphere, great locations, several bars and places to eat in the hotel, nice pool area.