Heimaey All inclusive Holidays

Great hotel with regards to room,breakfast, staff,check in/out,location..bus stop 13 outside and the all important trips pick up bus stop 12 a few minutes around the block. Never had time to use the excellent spa area as was only on a short break.

Excellent service especially those who works at the reception.

Lovely, clean, boutique hotel, lovely breakfast, friendly staff and excellent location for both the city centre exploring on foot and near to the bus stop for tours. Highly recommend.

Great hotel in perfect location. Easy access to everything. Hotel spotless, very unique and comfortable. Staff were amazingingly helpful. Not the best variety of breakfast but great quality of what was offered.

The Grandi was great. My only complaint is that I wish they had more options at breakfast.

This really did not look, feel, or operate like a 5 star hotel. Rooms are not soundproofed and have wood floors so light sleepers beware. The design of the rooms was advertised as a selling point but the room was quite bare and felt like any other Marriott. In the bathroom, the shower is not separated at all from the rest of the bathroom (no glass, wall, or curtain), so water gets everywhere (and we were careful to try to keep the floor dry). It's literally a shower head right next to the toilet -- such an ill-conceived, poorly-arranged setup. The restaurant had a somewhat limited menu and the staff, though pleasant, were awfully forgetful. We had to ask for the bill 3 times and one of the dishes I ordered never arrived. You have to pay to access the spa, which is a strange policy that I've never encountered at another hotel (and I've traveled to 25+ countries). The staff were the highlight of the stay as they were all quite friendly, but the property and amenities are overrated and woefully overpriced. You can get the same service and much nicer rooms at the hilton for literally half the price. Also, the entrance to the hotel is at the back of the building and many tours aren't able to pick you up there, so you'll have to walk to a bus stop for many pickups.

The Grandi was great. My only complaint is that I wish they had more options at breakfast.

Lovely, clean, boutique hotel, lovely breakfast, friendly staff and excellent location for both the city centre exploring on foot and near to the bus stop for tours. Highly recommend.

Excellent service especially those who works at the reception.