Captree Island All inclusive Holidays

The hotel was very accommodating, and the staff was very attentive.. Check in was a breeze and the rooms were clean and comfortable. I like that it was not overcrowded. The rooftop bar was very pleasant

Everything about this hotel is perfect

This hotel was a decent value. I had a large room that was supposed to be 500sq ft+. Although it was large, I doubt it was that large - likely closer to 350-400. You can tell that some of the property has been redone (mostly furniture and wall hangings) but walls, baseboards and bathrooms are in real need of painting and updating. My room came with a kitchenette which was quite handy. First day I was there it was over 90° and the air conditioner clearly could not handle the heat. I asked them to check it but they didn’t do anything (they kept promising or saying I wasn’t in the room and couldn’t check) probably because of they already knew there was little they could do as units are old and need updating. Once the temperature cooled into the 80s, the room was fine. I was on the second floor facing the street level and the windows have tinted glass so you can keep the shades open without fear of being seen inside. New York is noisy but the street was calm and I didn’t have any trouble sleeping. The beds were comfortable and I would say the hotel was essentially a 3 1/2 star to 4 star only because the size of the rooms are larger than what you expect from a normal 3 1/2 star.. this could probably be an incredible hotel if some boutique took it over and redid all the rooms but in the current state if you’re looking for a good value for a business trip it probably suits - if you you’re bringing your girlfriend or wife and you want a more luxurious room, I’d skip it.

Wonderful hotel! Great restaurant!

Staff was very friendly

Great location - close to Central Park, shops and restaurants. Staff friendly. Room very nice

Everything about this hotel is perfect

The hotel was very accommodating, and the staff was very attentive.. Check in was a breeze and the rooms were clean and comfortable. I like that it was not overcrowded. The rooftop bar was very pleasant

This hotel was a decent value. I had a large room that was supposed to be 500sq ft+. Although it was large, I doubt it was that large - likely closer to 350-400. You can tell that some of the property has been redone (mostly furniture and wall hangings) but walls, baseboards and bathrooms are in real need of painting and updating. My room came with a kitchenette which was quite handy. First day I was there it was over 90° and the air conditioner clearly could not handle the heat. I asked them to check it but they didn’t do anything (they kept promising or saying I wasn’t in the room and couldn’t check) probably because of they already knew there was little they could do as units are old and need updating. Once the temperature cooled into the 80s, the room was fine. I was on the second floor facing the street level and the windows have tinted glass so you can keep the shades open without fear of being seen inside. New York is noisy but the street was calm and I didn’t have any trouble sleeping. The beds were comfortable and I would say the hotel was essentially a 3 1/2 star to 4 star only because the size of the rooms are larger than what you expect from a normal 3 1/2 star.. this could probably be an incredible hotel if some boutique took it over and redid all the rooms but in the current state if you’re looking for a good value for a business trip it probably suits - if you you’re bringing your girlfriend or wife and you want a more luxurious room, I’d skip it.

Staff was very friendly