High Black Forest All inclusive Holidays

Great stay - friendly and helpful staff, AC was super nice to have, vibrant area of town but still quiet in our room, great breakfast and really nice room, bathroom and common areas. Highly recommended!

The hotel is located very closely to the lake Zurich and close to the Old Town where the shopping and restaurants are. The hotel does not have A/C which is very hard to sleep or stay in the room when the temperature outside is over 20’s C. Also, there is no coffee or tea in the room.

Excellent location, quiet room, breakfast buffet was fantastic! We will stay there again.

The facility was fantastic…location, space, room 102 was amazing. We loved overlooking the courtyard. Our only complaint was that using the washer dryer was not easy and the directions not clear….the staff did the best they could. I would recommend having clear written instructions for future guests.

The hotel is in an excellent location The property is very clean the staff is excellent and very accommodating. I would recommend this hotel 100% nothing was disappointing for me

No working AC in August, and terrible customer service! We specifically booked a hotel with air conditioning because we knew it could be hot in Basel in August, but the AC unit never cooled our room at all during our 3-night stay. The only time the temperature on the thermostat ever dropped was when we opened the windows in the evening, but we could not leave them open because of noise from the train station and nearby streets. When we alerted the desk clerk to the issue, he assured us they would have maintenance address it, but the issue was never resolved. What made things worse was the attitude of management when we raised the issue again and requested an adjustment to our bill. The manager insisted that the AC was working as designed (despite the fact that it never cooled our room), and that the problem was with our expectations and lack of understanding of European AC systems. This approach (and the extremely nominal discount offered) was insulting and false. We’ve stayed in numerous European and Swiss hotels, and never encountered a situation where the AC did not cool the room. We were not asking for rapid cooling, or a frigid room temperature; we just wanted the ability to cool the room down at night, even by a degree or two, to make it more comfortable. The lack of functional AC was disappointing; management’s “blame the customer” approach made the whole experience infinitely worse. We will not stay at this property again.