Norwalk Islands All inclusive Holidays

The hotel is a short 2 minute walk to Times Square and Broadway. Excellent staff who goes above and beyond. Will definitely stay here again.

Good location. Friendly staff.

First time staying here and will definitely do so again

Great location and the room was very nice.

Clean enough. Sink had caulked crack line on top/ sb replaced, otherwise ok but expensive for what it is

We stayed at this hotel 18 months ago and had a great time and the staff were really good and attentive, unfortunately not this time. Reception staff didn't even bother to day good morning back. We're given coffee pods in our that didn't even fit the machine, didn't bother asking for the right ones as would have been expected to tip! The area around the pool was a mess, empty glasses and rubbish, every sunbed had a used wet towel on even though there was only one other family group at the pool. We asked for some towels to which we were told they did not have any!! Such a shame as we had such a great time on our first visit. Probably wont stay here again.

Overall it is a nice upscale hotel with good size rooms and nice views, if the room is on higher floors. The rooms need to be renovated. Shower stall leaked due to poor seals next to the wall enclosure. I expect a lot more for a 5-star hotel at the exorbitant prices that they charge. Do not eat at the restaurants in this hotel. The food is less than average and overpriced. Service is not good and they automatically add a minimum of 18% service charge regardless of the size of your party or the service they provide.

Well appointed comfortable rooms, friendly staff, great location.

The hotel is a short 2 minute walk to Times Square and Broadway. Excellent staff who goes above and beyond. Will definitely stay here again.

First time staying here and will definitely do so again

Pretty much in the middle of Little Italy with Chinatown and Soho within easy walking distance. Comfortable rooms, very comfortable beds. We had a balcony room that gave us great views over the streets below.