Isla Caja de Muertos All inclusive Holidays

Property was beautiful and clean , some of the staff had attitude, I fell in there property and sprained my ankle and there was a worker in the utility room and saw me fall and he didn’t even ask to help me get up or if I needed medical attention, I went to the office and told them and they offered me ice , they didn’t even ask if I’m okay or again if I need it medical attention, and they gave me the wrong room I was supposed to get a city view and all I got was a parking lot view , and when I told them they told me it was my problem , my flight was leaving pretty late and I told them to accommodate me because they gave me the wrong room they made me pay for an extra night when I asked them for late check out …. Aisha she was one of the supervisors which was pretty nice to me and tried to accommodate me she tried calling the big office but they didn’t want to accommodate me for a late check out ….

As is every property in Puerto Rico, its over priced. But its nice, its new, the staff is excellent but the area is just ok. The bathrooms are baths, no room...but overall its very nice. But again, room rates in PR are insane lately.

Perfect location, at the entrance to Viejo San Juan.

Best location in San Juan. Updated rooms, great views, pools & beach. The Hilton Plaza across the street is included in resort fee and the combination of the two makes for an amazing stay. Historic Old San Juan is walkable. Highly recommend.

It’s a beautiful property and conveniently located. There’s a lot in walking distance including the beach, restaurants and stores. The staff was helpful and friendly and they allowed me to store my luggage before my check-in so I could explore without lugging a giant suitcase.