Schnee Eifel Beach Holidays

Great room and excellent location!

Massive thank you to the man who allowed me to check in super early after my 5:45am flight, and for storing my luggage in your staff office when I went to the spa (you really are an angel). Exceptional breakfast (croissants, breads, jams, hams, cheeses, porridge/muesli, eggs, fruit and so much more). Lovely spacious room. The bed lights were a little strange - came on sporadically but that was a little blip. Hotel surroundings is quiet as it's about 15 min walk from Central Cologne station but as a woman, I didn't necessarily feel comfortable walking back to the hotel at night on my own. It was thankfully okay but most likely better in the summer months when it's not dark around 6pm. Loved the 24/7 bar/shop where you can pay as you go for items. Thank you all, but especially to the young man on the morning shift of 14 Nov and 17 Nov. Highlight - the spa, and only 4eu!!! Day made!

Room was clean and decent size for 1 person. Bedding was not very comfortable, including pillows. WiFi was inconsistently working and unreliable.

Clean and comfortable

Excellent staff, amazing massage in the spa, the most comfortable bed. A welcome reprieve after a troubled flight and unexpected overnight on our trip.

Old design, and inconvenient hotel

Excellent staff, amazing massage in the spa, the most comfortable bed. A welcome reprieve after a troubled flight and unexpected overnight on our trip.

The hotel was good for a three-night stay with my friend. Location slightly out of the centre even thought it states city centre. However, it was easy to get to the city centre by foot and public transport. It's also not too far from the airport. There's not much around the hotel but Lidl is handy and we found lovely Vietnamese and Italian restaurants nearby. Rooms were very clean but my friend got a much bigger room than me even though I'd booked two identical rooms - hers was almost like an apartment. Breakfast was good, with both hot and cold food - and very efficient staff constantly refilling food trays and clearing tables etc. There is a bar but it's very small and we didn't see anyone drinking there - but we were out most of the time. Most reception staff were helpful. I would have given more stars if I hadn't been booked in for only one night instead of three. Also, I asked for a kettle for my room but was given a kettle with a base that didn't fit. Getting these basic things right are important. Fortunately they were rectified by a very helpful member of staff. Overall, I'd say it was good value for money.

Excellent staff, amazing massage in the spa, the most comfortable bed. A welcome reprieve after a troubled flight and unexpected overnight on our trip.

Room evaluation: The rooms are spacious and fully equipped with all necessary amenities, but the lack of room-cleaning service for two days is very disappointing. The hotel’s location is very good, close to the city center. Breakfast: Very good and varied. Staff: Average — not cooperative and not proactive. Overall, the hotel is overpriced, especially considering that room-cleaning services are not available.