Cayos Zapatilla Beach Holidays

Breakfast was gross. Rooms were clean. Staff was friendly. The only positive thing I can say about this hotel it’s the location is very very nice close to food close to shopping just a good energyand the staff was really nice. They’re under construction some of the rooms don’t have A.C None of the elevators have AC.

The location very nice. The hotel beautiful The service excellect. Wonderful live music in the lou ge/seeting area. Breakfast so good. Would recommend to anyone.

The breakfast was very good, better than expected. Spa was relaxing but the sauna should have been included. The lights in the bathroom should be brighter.

This hotel is very convenient for the airport and has a shuttle with hourly service. The beds were firm and super-comfortable. The outdoor pool and garden area in the centre of the hotel are quite beautiful and much appreciated by families and others wanting a cool space. Breakfast was good, and the hotel also offers a restaurant with nice meals.

Breakfast menu was very good, my favorite meal was the súper sweet fruit’s they had have daily!!!

There was an issue with the air in the room and the mini fridge (Sunday night). Maintenance checked, changed the filter, and performed other tasks in the ceiling. The next day (Monday), Deanna(hope the spelling is correct) called, and we went to check out another room, but it was the same. She was very apologetic and assured me she would get me another room. The staff brought some chocolate-covered strawberries. Tuesday when we came from our excursion, the front desk called(Tiffany) and we were moved to a much cooler room. She also left my mom's birthday cake and fruit. The bellman helped move our things. Thanks Deanna and don't desk staff...... Side note: The reason you did not receive five stars. Please talk to the young man who served our table (36)at the restaurant by the pool on Wednesday at 7:42pm. He needs to be aware that tipping is optional and that it depends on his service. Our total for two Linguine and a Cesar salad was about $49.54. We paid $50 cash, and he made a big deal because he did not receive a tip. My mom ended up giving him a $5 tip because he was making a big deal. We have no problem tipping if you deserve it and earned it ask the bellman, he received a $10 tip. I left a note on the receipt for him. Please let him know tipping is not mandatory it's the customer's money and discretion. His service did not qualify for a tip. ....... Other than that, all is well.

The internet service was fast and the choices for breakfast was adequate.

The staff was fantastic and very friendly.