Split Islands Beach Holidays

Bozena greeted us as the first guests of the season. She was quite gracious and helpful throughout our stay.Our room was very lovely with a balcony with water view.

Starting with the positive, this hotel truly shines when it comes to its proximity to the beach and local attractions. The grounds of the hotel are beautiful. However, our recent stay was unfortunately marred by a series of issues that impacted our experience. In one of our rooms, we encountered a clogged shower and a broken air conditioning unit, making for an uncomfortable stay. The refrigerator was also noticeably dirty upon arrival. In the second room, the AC unit was leaking. These maintenance issues are simply unacceptable for a hotel of this caliber. Considering we booked this hotel specifically for its beach amenities, we were severely let down, for two out of our four days, the hotel ran out of beach towels by 10 AM, with staff unable to provide any estimate for when more would be available. Furthermore, the hotel's beach chairs were completely claimed by 5 AM every morning, forcing us to pay for external chairs daily. This completely negated one of the primary reasons we chose this hotel. To compound these problems, the hotel staff seemed indifferent to our concerns. When we brought these issues to their attention, while they addressed them, there was a distinct lack of empathy or urgency to resolve them. A more friendly and proactive approach from the staff would have gone a long way in mitigating our frustration. While the location is undeniably a major draw, the multitude of problems was notable.

Very clean everywhere. Nice food, helpful, friendly and polite staff

A clean and modern hotel by the port of Supetar. Super easy to find once off the ferry. Breakfast pretty good but same every morning. Great views of the sunset from the rooftop bar. €15 rent for a towel per person for a week was a bit odd. Never had that before. The cleaner then decided to take the towels 2 days before our check out. Staff all very nice apart from a quite rude rooftop bar staff member. Claiming it was against his religion to drink alcohol when we asked about a certain drink. Also signed for a receipt for some drinks only to be chased into the reception demanding I come clean about have 2 coke zeros when I only signed for one. €4.80 for a Coke Zero when ordering vodka is a bit steep in my opinion anyway. Shame as the hotel is really good but doubt we will book again.