Madeira Region Cheap Holidays

Well located along main avenue, about a kilometer from the Cathedral and main downtown area. Good breakfast, staff helpful. 2 negatives-entrance down a long flight of steps from the street and the supposedly heated indoor pool was not heated.

We had a good stay, the reception staff are very welcoming and friendly. Room was clean and there was plenty of spare towels, pillows etc. We went on half board basis. Although there was plenty of food, it lacked taste. Buffet menu needs to improve, especially the hot food for vegetarians. Very insipid. Also we felt cheated because we asked for tap water at dinner and got charged for it! The head waiter takes the order for drinks and we felt it was his duty to inform customers that they charge even for tap water! It is ironical that they give free prosecco and at breakfast, but charge for water at dinner!! Customers can make an informed decision about ordering water if the hotel can make them aware of their charges. Overall, the staff are hard working and try very hard to do their best. Not a bad place to stay but be prepared to pay for your water at dinner!

We really enjoyed staying at this hotel - quiet peaceful setting in beautiful gardens. Would definitely return.

Lovely hotel. Staff go out of their way to be helpful in a friendly non forced way. Restaurant food was great. Good choice and well presented. Would go back.

A perfectly locacated, high tech and high touch, high end choice.

Well located along main avenue, about a kilometer from the Cathedral and main downtown area. Good breakfast, staff helpful. 2 negatives-entrance down a long flight of steps from the street and the supposedly heated indoor pool was not heated.

We had a good stay, the reception staff are very welcoming and friendly. Room was clean and there was plenty of spare towels, pillows etc. We went on half board basis. Although there was plenty of food, it lacked taste. Buffet menu needs to improve, especially the hot food for vegetarians. Very insipid. Also we felt cheated because we asked for tap water at dinner and got charged for it! The head waiter takes the order for drinks and we felt it was his duty to inform customers that they charge even for tap water! It is ironical that they give free prosecco and at breakfast, but charge for water at dinner!! Customers can make an informed decision about ordering water if the hotel can make them aware of their charges. Overall, the staff are hard working and try very hard to do their best. Not a bad place to stay but be prepared to pay for your water at dinner!

Lovely hotel. Staff go out of their way to be helpful in a friendly non forced way. Restaurant food was great. Good choice and well presented. Would go back.