Zurich West Cheap Holidays

Cozy, clean, and quiet. I would stay here again!

It was a very nice stay, clean, and the staff was great.

Overall, the hotel was decent and the staff was friendly, but my 12-day stay came with some bizarre and frustrating experiences. At check-in, my room key had "272" written on it. After repeatedly searching for the room and returning to the front desk, I learned it was actually 212. The number written was very clearly not a 1. Before arriving, my confirmation email somehow stated both that the deposit could be paid in cash AND that cash was not accepted. When I asked for clarification, I got the runaround. Ironically, no deposit was collected at check-in anyway. Housekeeping was particularly disappointing. Someone took the Do Not Disturb sign from my door, and it was never returned or replaced. Over 12 days, my coffee and tea supplies were never replenished, leaving me with just three coffee pods for the entire stay. On my final day, housekeeping didn't replace the toilet paper, forcing me to use tissues. They did, however, find it important to replace the travel-sized lotion. Interesting priorities! There was also some mold in the shower, and the walls were thin enough that I could hear guests snoring in neighboring rooms. The room itself was mostly comfortable, and the staff was pleasant, but inconsistent communication, poor housekeeping, and maintenance issues detracted from the experience. Better attention to detail and housekeeping training would make a significant difference.