Decentralized Administration of Peloponnese Golf Holidays

My husband and I were due to stay here for 4 nights at the end of last month, however our flight from Gatwick to Zakynthos were cancelled by EasyJet due to a storm/bad weather. The next flight out to the country was 2 days later. This was clearly out of our control. We contacted Expedia to ask for our money back on the hotel booking and the hotel declined to refund us stating their cancellation policy. I understand this is a business but our flights being cancelled on the day we were due to fly and check-in is clearly not our choice and a clear case of extenuating circumstances. My husband and I would’ve been prepared to stay at the hotel at another time if the refund could’ve been offered to us via another means (voucher etc) but this wasn’t offered and was an automatic NO. This decision would’ve been at the hotels discretion considering the circumstances. Very disappointed and we will now have to sought our money back by another means (insurance/bank).

An absolute dream hotel. The staff really elevate the hotel to the next level: friendly, helpful and polite. We were celebrating a milestone birthday and the staff went out of their way to make it special. Highly recommend it. We will be back.

Great hotel, I definitely recommend it. Clean rooms, very clean, helpful staff, great food. I recommend the stake, the burger and the pancake apple pie. Very peaceful and relaxing atmosphere.

No front desk staff during early hours, we called many times to the front desk no one picked up. Staff entered our room without knocking... They don't provide any adaptors which is disappointing given this is a 5-star property.

Great hotel, I definitely recommend it. Clean rooms, very clean, helpful staff, great food. I recommend the stake, the burger and the pancake apple pie. Very peaceful and relaxing atmosphere.

My husband and I were due to stay here for 4 nights at the end of last month, however our flight from Gatwick to Zakynthos were cancelled by EasyJet due to a storm/bad weather. The next flight out to the country was 2 days later. This was clearly out of our control. We contacted Expedia to ask for our money back on the hotel booking and the hotel declined to refund us stating their cancellation policy. I understand this is a business but our flights being cancelled on the day we were due to fly and check-in is clearly not our choice and a clear case of extenuating circumstances. My husband and I would’ve been prepared to stay at the hotel at another time if the refund could’ve been offered to us via another means (voucher etc) but this wasn’t offered and was an automatic NO. This decision would’ve been at the hotels discretion considering the circumstances. Very disappointed and we will now have to sought our money back by another means (insurance/bank).

An absolute dream hotel. The staff really elevate the hotel to the next level: friendly, helpful and polite. We were celebrating a milestone birthday and the staff went out of their way to make it special. Highly recommend it. We will be back.

Always fantastic customer service, great experiences and lovely terrace to spend a good time.

Stunning property nestled between a couple of other related properties. Very quiet and beautiful grounds, rooms and accommodations. The staff are incredible; friendly, welcoming and eager to help make the stay a pleasure - and it was. We spent 5 days here; 5 days of that truly decadent breakfast, 5 days enjoying the luxurious grounds and service. Lana and the staff here made us feel like family. Arkoudi, the nearby town, is wonderful and has some great restaurants and a really nice bay beach if you find you want to explore outside this Grecotel resort area. My work brought us here, and it's been a lovely discovery - we would like to return to the area and the Mandola Rosa for another trip in the future!

Our hosts Dionisis and his wife Aggeliki were wonderful. They greated us warmly on arrival and upgraded our room with a sea view without any extra cost when we checked in which was a lovely surprise and also gave my partner a huge birthday cake on our second day when they heard it was her birthday. They also gave us some gifts on leaving to remember our stay with them. The perfect hosts. Dionisis has made his own map of the island which you can have a copy of, indicating various day trips and the best sites to visit on each day trip and even a discounted boat trip to visit the blue caves and shipwreck beach (if you say you are staying at the Belussi beach hotel) Our room was large and clean with a lovely sea view from the balcony. The staff were all so friendly throughout our stay and we had some lovely chats with them when they were on and off duty. Every one of the staff were friendly from the cleaners to the restaurant and bar staff. I highly recommend you hire a car for the duration of your stay. There are three local restaurants within 5 mins walk if you wish to walk to dine out away from the hotel and a supermarket is a ten minute walk through an olive tree lined road. But if you want to explore the island properly and explore what it has to offer you need some transport. You can use a taxi or a bus to explore but this would really limit what you can see. The hotel has everything you need to enjoy swimming in the sea and days around the pool. The breakfasts superb.