Grand Casablanca Golf Holidays

I stayed at this hotel in Casablanca and was initially impressed with the room's beautiful decor. I had requested birthday decorations and a bottle of champagne, which were nicely arranged—but I paid for both, as well as for late check-out upon arrival. I was told I received a complimentary upgrade, but it appeared to be part of the birthday setup I had arranged and paid for. Unfortunately, there was ongoing construction on the same floor during my stay. I was woken up multiple times by loud noise and called the front desk twice to report it, but nothing was resolved. When I mentioned this during check-out, the associate simply asked, “Did you notify anyone?” despite my earlier calls. No follow-up or solution was offered. I also explained that I couldn’t use the late check-out I paid for due to the long travel time back to Marrakech airport. I asked for a refund, showed the messages exchanged with the hotel, but the associate didn’t understand and no resolution was provided. I had to leave without a refund, as the process was taking too long. Lastly, I paid the deposit in cash, which was accepted, but since it wasn’t traceable via bank, I have no proof of that transaction. The hotel has potential, and the room was lovely, but poor communication and lack of support significantly impacted my stay.

Nice hotel but rooms need TLC, getting outdated

Staff was very friendly and helpful ❤️❤️❤️❤️❤️❤️

The air-conditioning in the room was insufficient for the room. Maintenance came twice but was unable to lower the temperature.

I stayed at this hotel in Casablanca and was initially impressed with the room's beautiful decor. I had requested birthday decorations and a bottle of champagne, which were nicely arranged—but I paid for both, as well as for late check-out upon arrival. I was told I received a complimentary upgrade, but it appeared to be part of the birthday setup I had arranged and paid for. Unfortunately, there was ongoing construction on the same floor during my stay. I was woken up multiple times by loud noise and called the front desk twice to report it, but nothing was resolved. When I mentioned this during check-out, the associate simply asked, “Did you notify anyone?” despite my earlier calls. No follow-up or solution was offered. I also explained that I couldn’t use the late check-out I paid for due to the long travel time back to Marrakech airport. I asked for a refund, showed the messages exchanged with the hotel, but the associate didn’t understand and no resolution was provided. I had to leave without a refund, as the process was taking too long. Lastly, I paid the deposit in cash, which was accepted, but since it wasn’t traceable via bank, I have no proof of that transaction. The hotel has potential, and the room was lovely, but poor communication and lack of support significantly impacted my stay.

Nice hotel but rooms need TLC, getting outdated

The air-conditioning in the room was insufficient for the room. Maintenance came twice but was unable to lower the temperature.