United States of America Kid friendly Holidays

Friendly staff (Clyde and Rolando), but 2/2 villas need updating. Bath #2 very outdated, bedrm is dark with only 1 light on the nightstand and nowhere else in the room. Carpet throughout contributes to a musty smell. Some mildew on bath tiles. Also, restaurants are mediocre. Sports bar has slow service and mediocre food. No bfast buffet after waiting in 30 min line and THEN told no buffet that weekend. ATM did not work. Very slow food service at pool deck. Took two hrs before a server even came to our area.

Very nice resort - but sadly, no robes. Room was very clean and lots of people working hard. We loved the lil restaurant in the south tower location. Great food and even better service. It was so good we came back for dinner after having Breakfast there that morning.

We did not get to stay at the actual Mandalay Bay like we were supposed to, but instead were placed at the W Hotel, attached to Mandalay Bay. Also we got in super late 1:00a.m. on Friday morning because of flight delays, so I wanted to call Mandalay Bay to ask them to hold our room, but tried every phone number listed, and no one would answer the phones anywhere on the property because they said on the recording it was after hours. I then tried to chat online stating my issue with needing to talk to anyone about holding our room, but finally gave up trying after an hour of calls, chats online, etc. and just had to hope our room was still available when we got there. I’ve never had the experience of a huge hotel not having someone available 24/7 available for customers…super frustrating! On a positive note, our room was quiet and bed comfortable, even though it wasn’t where I had booked reservations.

Great location, but the place needs renovation.

The room was clean and comfortable

Very nice resort - but sadly, no robes. Room was very clean and lots of people working hard. We loved the lil restaurant in the south tower location. Great food and even better service. It was so good we came back for dinner after having Breakfast there that morning.

Great location, but the place needs renovation.

Very nice resort - but sadly, no robes. Room was very clean and lots of people working hard. We loved the lil restaurant in the south tower location. Great food and even better service. It was so good we came back for dinner after having Breakfast there that morning.

Room was perfect. Clean, very friendly staff. Easy Check in. Gallagher's was great!!