La Massana Kid friendly Holidays

i spent only one night.

We loved the location of the property and the convenience.

Room is okay but should be cleaned thoroughly. Also, flow of water in the shower is really slow. It takes 5x longer to take a shower.

Nice hotel property and staff. But the A/C is terrible. The rooms don’t give out enough A/C air through the vents. So the room still feels warm. Also, there aren’t any nice quaint shopping areas near hotel. There is nothing else to do besides stay at the resort. Great daily breakfast which we received with our room price.

I can't say that this hotel is bad, but several moments ruined good impression, mostly about the service (or lack of normal service). As an example, in the room for 3 people we found only 2 glasses and 1 vanity kit, and bed for 1 person was without normal size pillow. We requested extra glass and pillow from reception, it didn't help. Finally, in the last evening, we tried to boil water for the cup of tea in the kettle (provided by hotel) in our room. As a result, water and chemical foam (it looked like foam from some washing detergent) came out of kettle (it was properly closed BTW), spilled on the table and scared us. When we came to reception to complain about it, receptionist Mir didn't even said that he is sorry about this situation - he started to ask questions like 'what did you put in the kettle', being extremely rude. This situation and the fact, that other receptionist didn't warn my friends before they left the hotel, that the day they were leaving, the road in front of hotel is completely blocked by the market and the bus have no chance to pick them up (even though they discussed that my friends plan to take the bus next morning). I don't recommend to stay in this hotel, the service there doesn't meet any expectations for 5 starts hotel (or good hotel in general)

We loved the location of the property and the convenience.

Nice hotel property and staff. But the A/C is terrible. The rooms don’t give out enough A/C air through the vents. So the room still feels warm. Also, there aren’t any nice quaint shopping areas near hotel. There is nothing else to do besides stay at the resort. Great daily breakfast which we received with our room price.

We loved the location of the property and the convenience.

Staff was excellent