East Side Kid friendly Holidays

Staff was AMAZING!!! They made my daughters birthday extra special! 5 stars all around.

The hotel was very clean but several items in the room and throughout the hotel needed repair and maintenance. There were lots of dings and chips out of doors, baseboards, furniture etc. there was a lot of peeling wallpaper. Not a big deal if those things don’t bother you, and the cleanliness makes up for much of it. We didn’t receive the friendly support from staff that others mention. Not that anyone was rude, but we didn’t feel anyone went out of their way to be helpful. For instance, they didn’t offer to help with luggage on our way out at all. Stood next to me and watched me struggle with the suitcase. I also requested a high floor room and they gave us a room at the back of the hotel with no view at all. They charge a large fee for the exercise room but didn’t even tell us where it was. Overall the cleanliness and daily housekeeping balanced out these small things. We wouldn’t book this hotel again though.

Fabulous hotel it might go to place in New York. Everything is absolutely perfect here.

Excellent location in midtown in order to travel north or south of the manhattan. The rooms were large and comfortable, but the lighting in the room was very dim. We sent a note to the manager but there was no response. The only thing that was not good was charging the resort fee which was about $50 a day for amenities that most people in the hotel do not use. Restaurant off the lobby for breakfast and dinner was convenient and the staff were very attentive. However the breakfast was expensive ( $14- $18 for omelette / eggs or yogurt ) and it had a limited menu. We ended up going to various places on Madison which was half the price - eg. Pret n manger. We would stay again.

very friendly staff who accommodated us and our luggage!!!

Stayed here last year and it was exceptional. This time service just missed the mark. Tried calling front desk multiple times with little to no help. One time the call got disconnected and they didn’t even bother calling back. Front desk staff that checked us in was a little sassy and commentary not appreciated. Staff (from my experience last year) was kind courteous and very friendly. May explore other options next year.

Fabulous hotel it might go to place in New York. Everything is absolutely perfect here.

Excellent location in midtown in order to travel north or south of the manhattan. The rooms were large and comfortable, but the lighting in the room was very dim. We sent a note to the manager but there was no response. The only thing that was not good was charging the resort fee which was about $50 a day for amenities that most people in the hotel do not use. Restaurant off the lobby for breakfast and dinner was convenient and the staff were very attentive. However the breakfast was expensive ( $14- $18 for omelette / eggs or yogurt ) and it had a limited menu. We ended up going to various places on Madison which was half the price - eg. Pret n manger. We would stay again.

The hotel was very clean but several items in the room and throughout the hotel needed repair and maintenance. There were lots of dings and chips out of doors, baseboards, furniture etc. there was a lot of peeling wallpaper. Not a big deal if those things don’t bother you, and the cleanliness makes up for much of it. We didn’t receive the friendly support from staff that others mention. Not that anyone was rude, but we didn’t feel anyone went out of their way to be helpful. For instance, they didn’t offer to help with luggage on our way out at all. Stood next to me and watched me struggle with the suitcase. I also requested a high floor room and they gave us a room at the back of the hotel with no view at all. They charge a large fee for the exercise room but didn’t even tell us where it was. Overall the cleanliness and daily housekeeping balanced out these small things. We wouldn’t book this hotel again though.

Fabulous hotel it might go to place in New York. Everything is absolutely perfect here.

Everything was clean and staff was helpful. Only negative i would say if there is one is that the AC did not have an automatic function. You had to manually turn on or off if you got hot ot too cold in the room

very friendly staff who accommodated us and our luggage!!!

Great staff, helpful, professional. Clean rooms. Central location. Big rooms for New York.