Pacific West Kid friendly Holidays

Check-in was fine rooms are big and spacious bathrooms are too small and it needs lots of updated. There is no light in the small dining area overlooking the pool side. The pictures on the website to doesn’t look like what you see in person.

Hotel seemed to be more of an event space with rooms. The deluxe room I booked had a beautiful view of the parking lot. The walls were thin and could hear people talking and the wedding party was very loud. Food was very limited in the restaurant and just ok. Restaurant staff were excellent, front desk staff was not.

Shuttle service was on time and staff were courteous and the breakfast selection was very good

The staff were friendly and efficient however, for my preference I didn't find the breakfast options very healthy.

Overall excellent experience would definitely recommend

We arrived on a family reunion on 7/13. Checkin went extremely well. The young man who assisted us with our bags to our room was very pleasant and helpful. We couldn't sleep due to the noise every night. One evening the power went out and the generator was so loud and vibrating that you couldn't even think. Several nights the balcony door would not close we asked for a key to assure that our door would stay closed we were told no due to safety issues. We would come back to our room to find that the door had popped open again. It would then take hours for the room to cool back down because the temperature was in the high 80's to 90. We checked out on 7/20 the women who checked us out was very rude she acted as if we brothering her, poor customer service big difference from the young lady who checked us in. My family and I come every year, this year we made it into a family reunion. This property would not be my first, second or even third choice to stay at again.

Overall excellent experience would definitely recommend

We had an amazing time, great hotel and great breakfast.