Souss-Massa-Draa Kid friendly Holidays

Good afternoon. It was one of the best Hotel Excellent services Very clain and very organized Thank you

1er bémol, le personnel de la réception ne sait pas gérer les demandes de la clientele par exemple, présentation du sire, des activites offertes, et offrir un sourire. 2e bémol, une odeur de puisard est apparue dans la douche de notre chambre qui aura pris 2 jours a régler.

Overall, my experience was okay. The bartender at the swimming pool was very sweet and professional; I believe her name was Nisrine, Hdan, another bartender, and Towel service guys, If I remember well, Youssef & Ayoub, the staff was very attentive and provided excellent service. The night staff as well at the upstairs lounge were friendly and welcoming. However, I will mention that you definitely need to dedicate someone to bussing the tables at the swimming pool area, as I had to ask several times to have glasses on our table cleared.

This hotel is calm with good rooms and housekeeping but misses the mark too much. Service was usually sleepy, the place very not smoke free with lots of smoking around the pool, the technology was outdated with no usb sockets anywhere or Netflix and a pretty useless hotel app too. Just a very forgettable place to stay, hopefully I just hit a bad week but it should be really special and was not.

Hotel staff were very attentive and helpful. The standard of hygiene was very high. There were excellent meal options and everything was cooked and presented beautifully.

Hotel staff were very attentive and helpful. The standard of hygiene was very high. There were excellent meal options and everything was cooked and presented beautifully.

1er bémol, le personnel de la réception ne sait pas gérer les demandes de la clientele par exemple, présentation du sire, des activites offertes, et offrir un sourire. 2e bémol, une odeur de puisard est apparue dans la douche de notre chambre qui aura pris 2 jours a régler.

This hotel is calm with good rooms and housekeeping but misses the mark too much. Service was usually sleepy, the place very not smoke free with lots of smoking around the pool, the technology was outdated with no usb sockets anywhere or Netflix and a pretty useless hotel app too. Just a very forgettable place to stay, hopefully I just hit a bad week but it should be really special and was not.